Customer Service Manager

William Matthew Harshaw

678-***-**** l **********@*****.*** l Lawrenceville, GA

EXPERIENCE

Warehouse Associate and Supervisor

*/** - */**

1st Shift Supervisor

Supervision of pulling/packaging orders for delivery, Truck route

manifest setup, Receiving and restocking of freight and interbranch

material, training of new employees, Forklift and heavy machinery

operation. Position also included being liaison for communication

between sales offices and warehouse. Extensive use of

computer for inventory and operation purposes including Excel and Word

documents.

Automotive Maintenance and Detailing at Sugarloaf

4/12 - 4/13

Manager (Lube Bay)

Shop Mechanic, All management duties, including: inventory, payroll,

scheduling, opening/closing duties, training, as well as assisting all

other departments, and mechanical maintenance of carwash.

Lilburn Auto Center

7/09 - 4/12

Assistant Service Manager / Auto Technician

ASE certified shop technician, Service Writer, general office work

including customer and vendor communications, opening/closing

duties, State Emissions Inspector, training, and building maintenance.

All Seasons Automotive

6/08 - 7/09

Shop Manager / Auto Technician

Mechanic's Assistant, All customer service, vehicle maintenance, State

Emission Inspector, all opening and closing duties, all inventory duties.

SKILLS

Warehouse

In depth knowledge of warehouse operations. I can grasp 'big picture'

problems and institute new practices and SOP's to improve almost any

process. I have experience restructuring warehouse inventory, and I am able

to lift and carry items over 60 Lbs. I also have a great work attitude, and

will accomplish any task set before me. I have no problem starting at the

bottom and working my way to the top with proof of my dedication and

workmanship.

Summit Forklift Certified through 10-23-16

Automotive

Advanced mechanical maintenance skills on gasoline and diesel engines,

adaptive knowledge with reference materials, and own a very wide range of

tools for service and engine work.

ASE Certified (present through 12/31/2016)

-Brakes

-Suspension/Steering

References can be provided as needed.

Contact this candidate