Customer Service Representative
Resume:
Phone: (416)
Email:
*******@*****.***
Shakila Khan
Objective To succeed in an environment of growth and
excellence and earn a job which provides me job
Satisfaction and self development and help me
achieve personal as well as organization goals.
Experience Apr2014-Jan2015 Scotia Bank
Toronto, Canada
Business Analyst
Responsible to participates within a team that is
specifically focused on providing ongoing
maintenance and production support to combining
customer profiles, Link/Delinks & PPS (Personal
Portfolio Statement)
Assists senior manager to update, maintain & edit
client profile, using HR Passport, FATCA,
ScotiaWorld on intraLink environment.
Performs production support responsibilities
including management approval recommendations for
Circulars, FYI Bulletins, Manual Updates,
Specifications, Job Aids as well as coordinates and
develops business requirements to support
deployment of approved technical solutions.
Jan2012-Dec2013 Doyel Systems Inc. Toronto,
Canada
Technical Support Analyst
Setup voicemail, extensions, auto-attendant menus,
announcements & handsets for the Asterisk (Trixbox)
PBX hosting server.
Managed CRM, billing, payments and accounts as well
as Maintain client satisfaction by issuing a ticket
response, updates and call resolution occurs within
the defined guidelines and team goals & objectives.
Diagnosed and resolve technical hardware and
software issues involving internet connectivity,
email clients, STB devices and more
Feb2010-Aug 2011 CILT Inc.
Toronto, Canada
Administrative Coordinator
Responsible for all levels of administrative
support and coordination to the Executive Director;
maintain hard copy and electronic filing system
including meeting minutes, document preparation,
generate letters, memos etc.
Provided company related events such as workshops,
presentations and ceremonies which includes liaison
with facilities management, preparation and
distribution of materials, logistics support, and
hospitality arrangements.
Responsible for updating service provider's
information into the database system accurately to
contact accordingly as clients need.
Oct 2007-Apr 2009 Millennium Care Inc.
Toronto, Canada
Business Analyst
Liaise between internal and external customers,
business units, partners and/or vendors on
cross-functional activities to meet deliverables.
Entered instruction into the computer to test
program for validity of results, accuracy,
reliability, and conformance to establishment
standards.
Responsible for writing documentation to describe
program evaluation, testing, and correction
Jun 2004-May 2006 Motorola Inc.
Dhaka, BD
Project Information Assistant
Prepared, technical reports by collecting,
analyzing and summarizing information and trends
which include supporting engineers with budget
preparation, design documents and properly filing
all the documents.
Prepared project time lines, generated reports
chart RFPs and RFQs etc.
Assisted in developing and implementing policies,
protocols and procedures regarding all aspects of
the database.
Jan 2003-Feb 2004 Indiana University Credit Union
Indiana, USA
Customer Service Representative
Responsible for providing a high level of customer
satisfaction through expeditious, accurate
processing of teller transactions, supporting the
head teller by assuming head teller duties and
responsibilities as acquired and achieving personal
sales goals.
Prepare/sell money order, cashier's cheque and
Visa, cheque perform additional duties and
responsibilities as directed.
Effectively use a variety of computer programs to
access customer details and databases, and research
options.
Computer Skills
Languages: C, Java, Visual Basic, COBOL, HTML
Database Design: Oracle, SQL, Access
Operating System: UNIX, Windows
Hardware: IBM, Macintosh, Sun Workstation (Solaris)
Software: Quattro pro, MS Office, PowerPoint,
Visio, Smart Draw, Adobe
Education 2000-2004 Purdue University
Indiana, USA
Bachelors of Science in Computer Information
Systems: BSCIS
Relevant skills Excellent organizational skills
and experiences Strong ability to use standard business software &
applications
Experience in filing & record management
Excellent customer orientation
Can speak Bengali, Hindi & Urdu fluently.
Activities Executive Coordinator of Bangladesh Student
Association of Indiana, USA, 'BSAIN' for the
academic year 2001-2002: www.bsain.org
Volunteered as a Teacher for 'Junior Achievements'
- A non-profit organization providing help and
effort to improve children's communication skills,
discipline, Art and culture, diversity, etc.
Reference: Available upon request.
Contact this candidate