Customer Service Sales

Monika Stringfield

**** *. ***** ******

Jacksonville, FL 32206

904-***-****

*************@*****.***

PROFESSIONAL SUMMARY: Energetic, self-motivated professional with over 5

years of customer service experience in the mortgage industry. Creative

team player with a broad-based knowledge in foreclosure sales reporting,

escrow analysis, and benefit analysis.

Accomplishments:

. Extensive experience handling a variety of different investors and

clientele through various levels of communication

. Created procedures to use while serving as liaison between Attorneys

and LPS Clients

. Provided exceptional customer service functions to internal and

external vendors

Software Expertise: MSP System (Fidelity System), LPS desktop, LPS

document management, SharePoint, V-Lookup, AS400, Adobe Pro, MS Outlook, MS

Windows, MS Excel,

Work Experience

SOLOMON PAGE GROUP- Temporary Assignment at Bank of America Jacksonville,

FL

Sr. Post Closer 07/2013-10/2014

. Ensured all legal documents are sent to registries for recording

. Calculated and corrected errors on interest, principal payment, and

closing cost

. Verified and examined information and accuracy of closing documents

LENDER PROCESSING SERVICES- Jacksonville, FL

Default Mortgage Specialist 05/2008-

05/2013

. Processed sale results for FHA, VA, Fannie Mae, Freddie Mac, and

Conventional loans for 12 Banks

. Ensured timely updates to Mortgage documents

. Monitored & Coordinated the conveyance of FHA and VA loans with

Attorney and Vendor

ABN-AMRO MORTGAGE/CITIGROUP- Jacksonville, FL

Mortgage Customer Service Specialist 11/2005-

10/2007

. Performed auditing to escrow analysis process to comply with investors

guidelines

. Reviewed mortgage documents for discrepancies / and tax discrepancies

. Directly resolved complex service and communication issues with

customers

Contact this candidate