Project Manager Customer Service

Thomas McMellin

*** ***** ***** *****, ****** FL

813-***-**** *********@*****.***

Top Secret Security SCI Clearance

Objective: Obtain a challenging IT position that allows me to display my management and technical

capabilities.

Employment History

United States Army; Multiple Positions/Locations Worldwide June 2008 - Present

Network Operations Watch Officer/Technician: Filled various leadership positions including Watch

Officer and COMSEC Responsible Officer which ensured all IT maintenance and hardware/software

projects remained on schedule. Provided advanced troubleshooting for all IT issues to include

networking (data/voice), satellite communications, and encryption device problems. Manage and train

users on all conference room equipment to include VTC's and polycoms. Ensured all COMSEC and

CCI equipment was managed according to appropriate regulations and trained incoming users how to

manage COMSEC inventory.

Systems Administrator: Filled multiple leadership roles such as Project Manager, Training Manager, and

Team Leader within the Technical Support Directorate within the National Security Agency/ Central

Security Service. Provided tier 1 and 2 support to over 300 customers; installed and maintained all

network equipment and software, managed customer accounts, maintained licenses, and repaired system

hardware. Served as Project Manager for multiple high level projects which included a complete domain

migration. Managed all VTC equipment and trained users how to operate VTC equipment by creating an

in house training program and step by step guide book.

Executive Communications Team Noncommissioned Officer in Charge : Managed team of eight

service members who provided Tier 1 and Tier 2 IT support for 250 customers to include 14 General

Officers and DV's which included senior US officials such as the SECDEF in a forward deployed

environment. Provided recommendations to senior leadership on key issues such as emerging

technologies, IT security, and key personnel. Ensured all daily troubleshooting, installation, operation,

and maintenance of voice, data, and VTC equipment was completed on time and within customer

standards.

Jennette Brothers Food Distributer Elizabeth City, NC September 2007-May 2008

Food/Commodities Buyer: Purchase commodities, negotiate prices and vendors services, set prices, and

ensured inventory was meticulously maintained. Conducted market research and analysis to ensure prices

were competitive and products remained profitable.

United States Air Force; Multiple Positions/Locations Worldwide June 2001-June 2007

Alternate Base Equipment Control Officer: Accounted for 14,000 information systems valued in

excess of $24,000,000. Managed 153 accounts/account representatives, and developed and provided

training to 278 equipment custodians. Filled leadership role three pay grades above my current pay

grade, supervised 4 service members. Created comprehensive training program for all equipment

custodians, achieved 100% training compliance within 30 days.

Information Protection Manager: Provided network security for over 3,000 users and enforced all DoD

and United States Air Force network security policies. Reviewed firewall logs, scanned network for

vulnerabilities, ensured all virus protection software was updated, and recommended increased security

measures to senior leadership. Installed new proxy server that increased security and reduced the amount

of time needed to review logs of unauthorized websites.

Information Assurance/Emission Security Manager: Ensured 5,200 users at 11 European sites

followed all Information Assurance, Emission Security, Information Security, and Privacy Act regulations

were followed. Conducted inspections on equipment and facilities to determine the countermeasures

needed for information/emission security. Investigate all information security incidents and ensured that

all incidents were corrected. Designed and built office website which reduced the need for customers to

contact the office, this reduced the amount of personnel needed in the office.

System Administrator: Supervised team that ensured all base users had appropriate security permissions

and access to required network resources. Responsible for creating administrator level accounts and

provide customer support for network, blackberry, and PC issues. Managed team responsible migration

and installation of new backup system, and maintaining the backup system.

Leadership and Career Highlights

-Assigned as Project Manager for network migration, completed project 2 weeks ahead of schedule with

zero customer downtime

-Recognized by NSA Director's Senior Enlisted Leader for outstanding leadership

-Created and implemented plan which reduced unwanted computer equipment backlog by 90%

-Selected for promotion 6 months ahead peers based on leadership skills and technical competence

-Awarded annual Lance P. Sijan award for outstanding leadership

-Successfully negotiated prices and service with world's largest pork distributor which increased profits

on all pork products and improved customer service and relations.

Education

Arizona State University: MS Information Management,July 2015

Southern New Hampshire University: BA General Studies/Conc. Organizational Leadership 2013

Certifications: Network+, Security+

Skills

Communication: Deals with internal and external personnel on all levels via email, telephone, and face to

face. Able successfully communicate with everyone from most junior enlisted to most senior officer.

Problem Solving: Consistently discovers solutions for complex IT and management issues both internal

and with partner units.

Planning and Organizing: Fills role of project manager for multiple projects for the entire life cycle in

order to improve the unit.

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