Sales Management

Ashok Kumar Nayak

Email :**************@*****.***

Phone: +91-955*******

Profile:

Have 1.7 years of experience in Application Software Designing, Development and Implementation. This

involved hands on design and development using Force.com Platform, Database Management Systems.

Educational Qualification:

Graduated as Bachelor of Technology in the stream of Information Technology from Gandhi Institute for

Technology under Biju Patnaik University Of Technology, Odisha in the year 2008 2012 with the

aggregation of 72%.

Completed Intermediate from the Council of Higher Secondary Education, Odisha in the year 2006 2008

with the aggregation of 72%.

Completed S.S.C from the Board of Secondary Education of Odisha in the year 2006 with 78%.

Professional Experience:

Strong Knowledge of SFDC standard Data structures and familiarity with designing Custom Objects and

Force.com platform and Force.com Sites.

Experience in development, administration, configuration, Implementation, and Support of sales force CRM,

and SalesForce applications based on Apex Language and leveraging Force.com Platform world’s first

commercial Software as a Service (SAAS) application running in Cloud Computing Environment.

Strong Implementation and Integration experience using Custom objects, Triggers, Visual Force Pages,

and Apex classes.

Experience in wide range of languages and technologies such JSP/JSF, AJAX, Spring MVC Framework,

HTML5, CSS3, JavaScript, XML.

Committed to excellence, self motivator, quick learner, team player, and a prudent developer with strong

problem solving, analytical skills and communication skills.

Project:

Client: MICHELIN, From June 2013–Present

Role: SalesForce Support cum Developer

Description: Michelin provides managed care services exclusively for its Sales and Marketing department.

The SalesForce CRM Application is implemented to consolidate sales management for all the regions. SalesForce

CRM Application was developed to provide customized solutions to the Sales team to keep track of their customers,

their contact information and their opportunities in Pipeline.

My Responsibilities:

Worked with the user group for requirement gathering throughout the planning and implementation.

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Implemented the requirements on Force.com platform and Force.com IDE.

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Created new User Accounts and assigned Profiles as per their role in role hierarchy.

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Defined Org wide default to restrict access from users.

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Customized Page layouts for Standard/Custom objects and assigned Record Types.

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Created Data Validation rules and Formulas as per business requirement.

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Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns,

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Reports, and Dashboards.

Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time dependent actions and

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Outbound API Messages.

Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.

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Designed, and developed ApexClasses, ControllerClasses, extensions and ApexTriggersfor various functional

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needs in the application.

Designed various WebPages in VisualForce for capturing various customer enquiries and Implemented logic

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for migrating cases to different queues based on the type of customer enquiry.

Created and used Email templates in HTML and VisualForce.

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Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into

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salesforce.com, checking for the correctness of the data.

Responsible for clientmanagement, advanced business analysis for CRM & BI Domain.

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Was a part of the team to create strong business cases supported by compelling value propositions, and

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demonstrate how customers can benefit bydeploying Salesforce.com solution

Skills and Affiliations:

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Programming Languages C#,Apex

• HTML, Java script,XML

Web Technologies

• SQL, Oracle 10g/9i

Database Softwares

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IDEs Force.com,VISUAL STUDIO,DVCs like BitBucket with git commands

Trainings and Certifications:

• Certified in ASP .NET with C# from NIIT in 2013.

• Went Through an Internal Training on Manufacturing Domain in 2014.

• Planning to do the DEV 401 Certification on salesforce soon in 2015.

Awards And Recognitions:

• Got the “PAT ON BACK AWARD” in May 2014 at CGI INDIA PVT. LTD.

Self Assessment:

I set high standards for myself and have my own dreams and ambitions. I have a flair for learning new things and

persistence in problem solving. I strongly believe that with my skills, analytical and logical ability, determination,

dedication, commitment and diligent efforts, I can prove to be an asset to any organization.

(Ashok Kumar Nayak)

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