Customer Service Administrative Assistant
Resume:
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Daniela I Molinar
Avondale, AZ 85392
**********@*****.***
Objective Seeking a responsible and challenging position where my
leadership qualities, ability to organize and customer
relation skills can be utilized. I am searching for a
friendly, professional environment where hard work ethic and
dedication will make a difference.
Skills
Adult First Aid/AED/CPR Certified
BaaN - Enterprise Resource Planning software
Red Prairie - Warehouse Management Software
Oracle- Database software
Microsoft Office (Word, Excel, Outlook)
Ability to type 45 wpm with ten key entry
Projection coordination and implementation
Workload prioritization
Inventory analyst
Interpreter
Data entry
Multitask
Fast Learner/Adapting to change as needed
Bilingual (English, Spanish)
Management knowledge
Trainer
Education Estrella Mountain Community College
Present
General Business
Experience HDS Companies- Administrative Assistant
August 2014- Present
Assist with data input. Manage daily attendance report.
Respond to or redirect telephone inquiries and email requests
as needed, and prepare materials for meetings. Meet and
greeting visitors at all levels of seniority. Performs other
duties as assigned. Assist payroll department.
General Dynamics- Customer Service Representative for Medicare
October 2013- June 2014
Provide knowledgeable response in a courteous and
professional manner. Maintain up-to-date knowledge of
regulations, processing procedures and policies. Use databases
and written materials to look up and provide information to
inquiries. Maintain appropriate documentation of all
inquiries. Respond to inquiries within departmental staffing
and time parameters. Assist in other departments such as
Affordable care act to interpret for English speaking
individuals. Adhere to Privacy Act and Health Insurance
Portability & Accountability Act (HIPAA) requirements as it
relates to confidentiality of information released.
Continually look for and suggest process improvements. Attend
required corporate, program, and other update trainings.
Tyco Safety Products - Production Lead Operator
May 2011- October 2013
Responsible for up to seven personnel to direct work flow,
provide training, problem solving, and adjusting labor for
priorities. Count all inventory on the department, make sure
that inventory metrics match with the physical product. I
would analyze data and record metrics by data entry and apply
the information to daily, weekly and monthly reports for
management. Performed safety and quality audits to ensure
compliance within operation. Would conduct, assist, and
provide feedback for new candidate interviews. Assisted in
the relocation of a returns operation from another facility
for consolidation of procedures. Worked with management team
to write ISO (International Organization of Standardization)
procedures for operations and to place into proper formatting
for publishing. Received Teamwork award for working with
customer service team to improve the amount of open customer
discrepant returns in the company to lowest number in over two
years.
Tyco Safety Products - Material Handler
March 2010 - May 2011
Processed customer orders and picking material for outbound
shipments prior to daily cut-off schedules while performing
quality control inspections to ensure accuracy. Preparation
for build to order kit materials for transit by customer
specific guidelines.
Del Angel Bakery & Mexican Food - Owner/Manager
February 2005 - March 2006
Responsible for budget, payroll and general accounting for
self managed business. Would also coordinate and accommodate
customer requests for events and functions such as menu items
and schedule. Built a relationship with suppliers to
negotiate cost of products to help ensure profit margins were
met. Developed marketing campaign to increase visibility for
the establishment in prime locations.
References and additional Work History available upon request.
Contact this candidate