Customer Service Assistant
Resume:
CRYSTAL NEWMAN
Hammondsport, NY 14840
*******.******@*****.***
OBJECT I V E: To gain long term employment that will allow me to expand my skills and knowledge in the workforce.
H I G H L IG H TS OF QUAL I F ICAT IONS:
Exceptional communication and interviewing skills
Superior customer services and interpersonal abilities
Experienced in collecting and processing documentation and paperwork
Able to use all current office equipment
Exceptional skills in problem solving, organization, and prioritizing
Presents a professional manner and appearance at all times
Compassionate - Caring - Empathic - Friendly – Reliable – Hard Working – Trustworthy
E D UCAT IO N:
WORKING TOWARD BACHELORS IN SOCIAL WORK
2010-Present
Keuka College Keuka Park, NY
A.A.S. DEGREE IN HUMAN SERVICES – Dean’s List
2000-2001
Corning Community College Corning, NY
A.S. DEGREE IN LIBERAL ARTS – Dean’s List
1998-2000
Corning Community College Corning, NY
PROFESSIONAL E MP LOY ME N T:
FAMILY SUPPORT WORKER
11/13 - 11/14
Catholic Charities Bath, NY
Completion of all state and local paperwork for reporting and funding purposes
Attendance of trainings as required by employer to complete necessary job duties
Use of personal vehicle to attend home visits for work with families
Parent education on proper care of children including social emotional, intellectual, and motor development at
appropriate stages
Coordinate group meetings and socialization events for families
FAMILY DEVELOPMENT YOUTH CASE WORKER
11/12 – 08/13
Pro Action of Steuben and Yates, Inc. Penn Yan, NY
Outreach to neighboring towns to talk about the Youth Program in Yates County
Design and print brochures to promote and provide information on the program
Connect with local DSS to receive referrals and provide updates
Meet with youth ages 12-18 in Yates County to assist with case management services related to money
management, daily living, self-care, relationships and communication, housing and money management, work
and study skills, career planning and education
Complete monthly and quarterly reports for funding sources
2
Attend trainings and meetings as necessary to continue education and receive / provide updates on available
programs in the area and offer networking with other local programs and businesses
DOMESTIC VIOLENCE LIAISON
2/08- 11/12
Arbor Housing and Development Bath, NY
Meet with clients at DSS to address domestic violence issues and assess for waiver eligibility
Link client with community resources, including the DV Shelter including legal advocacy
Develop an organized filing system to keep client’s files confidential but organized for the purpose of supervision
and audits and also to refer to for follow-up on waiver/ additional needed services
Work with client to break-down barriers to independence while maintaining safety from the abuser
Work as a team with BILT to fulfill other responsibilities as needed including back-up for the Homeless
Intervention Specialist, Drug and Alcohol Screenings
HOMELESS INTERVENTION SPECIALIST
1/07-2/08
Pathways, Inc. Bath, NY
Determine client’s eligibility for assistance
Referral to appropriate support services
Develop relationships with landlords in order to increase access to habitable housing
Develop and maintain an active and supportive interaction with Arbor Housing and Development, Southern Tier
Legal Services, and Catholic Charities to facilitate the most effective resources
PROGRAM COORDINATOR (WHEELS TO WORK PROGRAM)
5/03-5/05
Pro Action of Steuben and Yates, Inc. Bath, NY
Performed initial intakes and interviews of customers to insure program eligibility
Organized applications and paperwork for submission to DSS for grant approval or for final loan decision to be
made by supervisor and myself
Answered public inquiries, created and maintained filing systems and databases and entered pertinent information
in to the computer system
Worked with customers to solve potential loan payment issues a well as other family development duties, making
appropriate referrals as needed
EMPLOYMENT AND TRAINING DEPARTMENT RECEPTIONIST
12/02-5/03
Pro Action of Steuben and Yates, Inc. Bath, NY
OT H ER E MP LOY ME N T:
TOUR GUIDE / CLERK / OFFICE ASSISTANT
6/02 – 12/03
Pleasant Valley Wine Company Hammondsport, NY
CUSTOMER SERVICE
3/02 – 6/02
Avoca Dog House Avoca, NY
MORTGAGE BROKERAGE TRAINEE
2/02 – 3/02
IPI Mortgage (for Evarts Accounting) Avoca, NY
WHEELS TO WORK PROGRAM ASSISTANT
1/01 – 1/02
Pro Action of Steuben and Yates, Inc. Bath, NY
CHILD CARE ASSISTANCE / SUBSTITUTE
6/00 – 12/06
Bonnie’s Day Care Bath, NY
CUSTOMER SERVICE SPECIALIST
9/96 – 6/00
Eckerd Drug Store Bath, NY
2
Contact this candidate