Customer Service Manager
Resume:
Tracey A. Cox
Cumming, GA 30040
Objective
Seeking a professional, administrative position that best utilizes my education and
experience to contribute to the overall success of a corporation.
Key Skills
Over 20 years of experience
Typing 86wpm
Administrative/Executive support to all levels of management
Heavy Customer Service via in person and phone support
Human Resources in house payroll, file maintenance, staffing, screening
Office Management
Switchboard
Shipping/Receiving
Microsoft Office Outlook, Word, Excel
Legal/Medical Terminology
Education
The Stenotype Institute, Jacksonville, FL – Aug 2012 – Dec 2012
Court Reporting/Courtroom Procedures
Brown College of Court Reporting, Atlanta, GA – Jan 2011 April 2012
Court Reporting/Courtroom Procedures
Heritage High School, Conyers, GA – June 1984 June 1988
General Academic Diploma
Employment Exposure
Truss Tech Industries, Buford, GA 6/2014 12/2014
Administrative Asst/Customer Service
Assist Office Manager with management of company facility, employees, accounting
and heavy customer service. Work closely with HR for hiring and orientations.
Create HR personnel files and maintain system while managing confidentiality
issues. Responsible for builder accounts with residential builders and shipping
schedules on a daily. Assist shipping department with truck repair, maintenance,
driver schedules to include; accidents, insurance issues and reports. Creation and
modification of current filing system. Assist owner and sales department with
administrative necessities as needed.
Volusia County Clerk of the Court, Deland, Florida 09/2012 05/2014
Clerk I/ Customer Service Representative
Responsible for heavy customer service working the front counter at the county
clerk’s office. Acceptance of tickets and misdemeanor/felony payment plans, traffic
related eligibility/school enrollment and scheduling of court. Assist Clerk II IV and
Traffic clerk with administrative details regarding cases, file management, capias’s,
and any additional needs. Continuous maintenance of case files, scanning
documents, docketing and submission to judges/hearing officers as needed.
Answering and directing calls and giving instruction on how to resolve traffic
citations as well as misdemeanor cases. Work closely with the cash office rectifying
traffic payments and payment plans.
Labor Ready Staffing, Decatur, GA – 04/2010 12/2010
Customer Service Representative
Responsible for providing support to Branch Manager and Assistant Manager with
day to day operations of office. Exceptional customer service to existing customers
by capturing and cultivating loyalties. Qualify potential temporaries for eligibility to
work and assisting with the application process. Maintained all employee personnel
files while performing background checks, drug screens, and eligibility. Dispatched
workers to jobs as available, maintain collection invoices/payments, and credit
transactions. Customer/labor cost quoting, and new account set up. Solving
client/worker issues daily, inside sales and all in house HR related maintenance.
Interpret and resolve customer/worker relations daily. Responsible for daily payroll,
any employee personnel changes and new hire orientations.
Newton County Board of Commissioners, Covington, GA – 08/2006 09/2008
Water Resources Department
Executive Assistant to Director of Water Resources
Facilitated all administrative needs for 6 NPDES inspectors and county engineer to
include; payroll facilitation, continuing education credits/course registrations,
construction inspections, ORR requests, scheduling of meetings, and planned
events. Maintained calendars and appointments, heavy customer service via
community inquiries, receipt of complaints and resolution designation.
Prepared/typed all purchase requisitions, billing/invoicing, assistance in
departmental annual budgets. Controlled “Adopt A Stream” program and the
“Drought Response” team monthly meetings by orchestrating and taking minutes
for each,as well as, all county informational resources. Aided the planning and
development department with construction permitting and heavy customer service
with business license new applications and renewals as needed. Collaborated with
water plant management on all administrative support, employee related
controversies and human resource issues, to include the planning of all educational
courses required by employees and management.
Lane Company, Atlanta, GA 10/1999 05/2000
Executive Assistant to Southeast Regional Manager
Liaison between property managers and regional managers for over 50 local
properties. Collaborated with all property managers regarding tenant/property
owner related issues including resident matters and rent controversies. Worked
closely with three Southeast Regional Managers by facilitating property 30/60
forecasts, property owner needs/documentation and monthly reporting. Planned
and organized leadership conferences, property events, all departmental/property
invoicing, ordering supplies and employment testing/forms/screenings. Responsible
for all IT maintenance scheduling, and property related maintenance. Furnished all
50 properties with necessary corporate forms, flyers, marketing requirements and
supplies. Created and facilitated monthly property budget reports for all properties
and resolved any issues with packages. Disbursement of all departmental and
property mail, Federal Express and UPS property deliveries. Various additional
administrative needs as required.
Preston Phillips Partnership, LLC, Atlanta, GA – 02/1998 10/1999
Office Manager /Assistant to CFO
Assisted CFO with all administrative and human resources requirements. Assisted in
the new hire application process by interviews, reference checks, background
checks and drug screens. Compiled all new hire orientation packages and
conducted orientations. Facilitated all termination packages, meetings and exit
interviews. Assisted employees with all insurance, 401k, profit sharing and
personnel issues. Responsible for day to day operations of firm, managed all
license’s for engineers/architects, continuing education programs for partners and
additional engineers. Planned and organized company meetings, travel
arrangements, calendars and itineraries. Responsible for all maintenance on office
equipment from plotters to various printers, computers and copier machines.
Worked closely with IT regarding initial new hire account set up and changes.
Assisted accounting department with invoicing, payroll and payables/receivables as
needed.
Mc2 formerly Creative Management Services, Inc., Atlanta, GA 08/1994
02/1998
Executive Assistant to General Manager/Human Resources
Administrative Assistant to General Manager and Warehouse Manager. In addition,
assisted 12 foreman, with customer orders, deliveries and details of show
requirements, contracts and equipment. Interviewing and hiring of all seasonal
temporary staff, (up to 450 employees), maintained payroll daily and pay issues for
all employees fulltime and temporary. Facilitated health insurance, 401k, profit
sharing and maintenance of all employee personnel information. Filed all worker’s
compensation claims and retained all related information on Safety Program to
include planning all safety classes, continuing education classes and work related
seminars. Maintained all office equipment, departmental mail and office supplies.
Assisted transportation department with shipping/receiving of equipment to show
sites, client questions/concerns and changes. Aided customer service with all show
requirements, contracts, equipment and additional temporary labor as needed.
Relieve sales managers with administrative support by tracking of all meeting
schedules, calendar maintenance and meeting luncheons. Responsible for creating
and promoting Employee of the Month program, holiday parties and employee
incentive programs.
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