Customer Service High School

Location:

Posted:

February 02, 2015

Nastassja S Howard

845-***-**** / **********@*****.***

Objective:

To obtain a position as an active employee, involving responsibility and working with others as a team

member to achieve advancement and growth for the company.

Abilities:

• New York State Licensed Property & Casualty Insurance Agent

• Excellent communication and human relation skills.

• Hands on experienced ability to sell various types of insurance including, auto, home, life,

contractors, commercial, and more.

• Thorough building customized insurance policies for each individual after assessing risk factor.

• Proficient in the use of Microsoft Office

Professional Experience

• Rockland Insurance Agency (Licensed P&C Sales Producer) Haverstraw NY December 2013 –

• Selling and servicing insurance products by actively focusing on growth, retention and profitability.

• Utilizing a variety of sales and prospecting techniques in order to attract a high quality of business.

• Services accounts by explaining coverages, assessing accounts for appropriate coverages and

discounts, applying appropriate rates, resolving billing problems and responding to service related

questions.

• Develop my own marketing strategies for sales improvement.

• Allstate: Timothy Chhim Agency (Sales Producer) Nanuet NY June 2013-December 2013

• Selling customized insurance to suit customer specific needs.

• Calculating the customers premiums and help establish their payment methods.

• Discuss existing coverage of the individual or property

• Cold calling on new clients

• Clarkstown International Collision, Inc (Receptionist) Nanuet, NY August 2011-September 2013

• Managed a 9 line phone system, as well as high volume of in house customers per day.

• Created a new file system which improved flow of work.

• Responsible for keeping customers informed on repair status of their vehicle.

• Received an award for excellent customer service after 1 year of employment.

• Barry D Rosenberg, Inc (Customer Service Rep) Nanuet, NY February 2008-August 2011

• Managed a high-volume workload with a deadline driven environment.

• Handled incoming calls from policyholders, responding to inquiries, resolving problems, and

correcting policy errors.

• Managed upset customers, conflicts, and difficult situations. Delivered outstanding service,

exceeding expectations.

Education:

08/2013-08/2013- Property & Casualty Licensing Course White Plains, NY

08/2004-05/2007-Temple University Philadelphia, PA (No degree obtained)

09/2000-06/2004- Spring Valley High School Spring Valley, NY ( High School Diploma)