Administrative Assistant Manager

Tocha Nolen

Bossier City, LA

***********@*********.*** - 318-***-****

Seeking an opportunity to work for an organization where high quality service is important and is also

the expected standard. My ultimate reward in this position would be to make a positive impact in

helping my employer achieve goals while helping others to develop purposeful and meaningful

direction in life.

Software/Social Application Experience Summary

• Word • PowerPoint

• Excel • MainFrame

• Access • Social Media Savvy

WORK EXPERIENCE

Social Services Analyst

Louisiana Dept. of Child and Family - Shreveport, LA - February 2013 to May 2013

Interviewed clients/applicants to obtain required information

• Assessed employment, educational history, and work abilities to determine services needed

• Explained available programs to applicants

• Discussed rules and procedures for programs with clients

• Assessed client willingness and ability to comply with program mandates

• Investigated application discrepancies

• Identified barriers to participation and select resources to eliminate these barriers

• Served as case manager for assigned cases

• Recorded information and determinations electronically

• Provided recommendations for services provided

• Completed case record forms

• Prepared and sent correspondence in connection with assigned cases

• Monitored program participation to determine participant compliance and initiate appropriate

action to ensure clients fulfill program obligations

• Disaster relief training by registering, aiding, and providing additional services to those in need

Program Director

LSUS - Shreveport, LA - August 2005 to June 2012

Initiated, developed, and implemented plans for the installment of the TeachLSUS Program

TeachLSUS was identified as one of the best in Value Added Study - Louisiana 2010

• Ensured students and clients received information/assistance in a timely manner

• Developed statements for public release regarding this vital program

• Conducted presentation sessions for current, former, and general public parties of interest

• Attended job/career fairs to promote and recruit for the program

• Directed the planning of goals, messages, materials, and strategies for the Program

• Organized and conducted teacher recruiting activities for the TeachLSUS Program which

included matriculation activities

• Program and course advisor for alternative certification students

• Program and course advisor for add-on certification students

• Communicated status of this important program to key university personnel

• Evaluated and modified recruitment strategies to best fit program and student needs

• Facilitated the interview and selection process for program participants

• Promoted participation from key personnel to conduct applicant interviews

• Liaison for school districts needing teachers and interns needing teaching positions

• Developed and implemented interview plans, strategies, and materials

• Prepared and administered contracts for professional workshop instructors which included the selection of

workshop instructors

• Prepared and submitted reports for recruitment, enrollment and matriculation for state

agencies regarding the LSUS Alternative Certification Program

• Led interview and selection process for program applicants

• Managed department budget to ensure proper use and allocation of funds

Administrative Assistant III

LSU - Shreveport, LA - April 2003 to August 2005

Prepared regular reports related to program completers for the Professional Education Data

System (PEDS) and the Title II institutional Data Report

• Liaison for local school board human resource officials to provide information pertaining to the

College of Education and Human Development

• Conducted regular licensing teacher certification meetings

• Reviewed college budget status and reported to supervisor

• Assisted with planning college events, specifically coordinating conferences, calls, document

preparation, site locations, and preparation of programs

• Interacted with faculty and staff to ensure proper procedural policies

• Supervised student worker job tasks, coordinated activities, and developed schedules for student workers

• Assisted students with enrollment and routine questions in alignment with university and state

requirements

• Maintained college database for regular and alterative certification program completers

• Independently composed correspondence

Secretary

LSUS - Shreveport, LA - November 1999 to April 2003

Office of Student Activities

• Coordinated room reservations for the general public and university groups

• Information liaison for room availability, size, fees and service times

• Worked with set up crews and facility services to ensure adequate and timely set up • Supervised student

workers for the department

• Prepared routine forms for travel vouchers, professional services contracts, and requisitions

• Responded to routine requests for information

• Prepared contracts for building use

• Maintained office filing system

• Assisted students with club and organization implementation

EDUCATION

MA in Adult Education

Northwestern State University

2008 to 2015

BGS in Business and Psychology

LSUS - Shreveport, LA

2001 to 2005

Associate of Arts in General Studies/Social Sciences

Bossier Parish Community College - Bossier City, LA

1997 to 2000

Certificate in Office Administration

Canterbury Career School

1992 to 1993

CERTIFICATIONS

Notary Public

Bossier Parish and surrounding areas.

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