Customer Service High School
Resume:
Sandra Lizarraga
**** ***** ***** **, *******, Texas 77078
*************@*****.***
Objective
Seeking a customer service position where my skills can be fully utilized, and be
mutually beneficial between the company and myself.
Experience
Nov 2010 – Present
Premier Insurance Contracts Houston, TX
Customer Service
Day to day store operations, answering inbound and outbound calls, filing, customer
service, collections and training employees.
Setting appointments, taking payments, making deposits.
Very proficient with computers and programs such Microsoft office, excel, outlook, word
and Power point.
Feb.2004 – Nov 2010
Herbalife Houston, TX
Office Manager
Store operations, opening and closing procedures, customer service and consulting.
Ordering, receiving, inventory, training and mentoring team members.
Collecting money for services rendered deposits and cashiering.
Giving the clients outstanding customer service and building relationships.
Sept 2003 –Jan 01, 2004
Grandview Funeral Home Pasadena, TX
Supervisor
Responsible for funeral home operations, inbound and outbound calls, customer service.
Setting appointments, answering questions about burials and funeral services, insurance
and land questions.
Tending to the customer needs and families request and all funeral arrangements.
Nov 1991 – Oct 2003
Forest Park Lawndale Funeral Home Houston, TX
Customer Service
Responsible for funeral home operations, customer service, soliciting customers
to purchase burial insurance and land.
Setting appointments, answering questions about funeral services and catering to
the customer needs.
Making appointments, filing, taking inbound and outbound calls.
Computer Skills
MS Office (Outlook, Thunderbird, etc)
Internet Browser (Internet Explorer, Firefox, etc)
Peripheral Devices (Scanners, Printers, etc)
Personal Computers
Education
Phillis Wheatley High School, Houston, Tx
1981 - 1984
• LANGUAGES
Spanish / English
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