Manager Customer Service

Linda F. Brubacher

970-***-**** Cell

**********@*******.***

Summary of Qualifications:

Excellent overall experience of key positions in the Mortgage Industry

Extensive experience in Correspondent Underwriting, Retail, Frontline, Forensic, HARP

Experienced in Branch Management and Project management

Top Producer of Mortgage Loan Originations including Commercial Loans

Superior communication and interpersonal skills

Perceived as a highly positive, motivated and committed successful team player

Excellent comprehension of Microsoft applications and various AUS systems,

Including Zippy, DU and LP (Chase –CLOSR, I-VAULT, LOAN BUILDER ETC)

Superior problem solving abilities with significant strength in customer service

Experience

JPMorgan Chase – 1/2013-11/2013(Chase closed site)

Retail Senior Underwriter

6465 Greenwood Plaza Blvd. #900

Centennial, Co. 80111

• Provided quality underwriting skills to obtain Chase’s Retail lending authority of

$850,000. Strongly demonstrated my ability to adhere to compliance and risk

controls to maintain a high rating of 0 LQR mistakes since obtaining my lending

authority.

• Analyzed detail client information using CLOSR, Zippy, DU, LP and other Chase

systems to underwrite files in compliance with Chase’s Mortgage Banking Guide,

FNMA and FHLMC Guides.

• Resolved complicated issues and demonstrated strong interpersonal skills and

mentored Mortgage Bankers and processors to meet closing dates for purchases

and rate lock expirations resulting in exceptional customer satisfaction.

• Maintained a high level of confidence of quality underwriting per Chase, FNMA &

FHLMC guidelines and have met and exceeded my production goals with quality

Urban Lending- 4/2012 to 1/2013

Underwriter III

11800 Ridge Parkway Suite 500

Broomfield, Co. 80021

• Accurately underwrote frontline Harp refinances manually for SunTrust Bank using

DU and LP. Recognized for 0 underwriting errors.

• Exceeded my production goals with confidence of quality underwriting per FNMA,

FHLMC and investor guidelines. Provided quality analysis of all income types,

including manual calculations of all types of self-employed tax returns to obtain

accurate income for loan qualification. Underwrote files in compliance w/guides.

JP Morgan Chase-10/2009 to 3/2012

Senior Forensic Underwriter

Contract Position w /JCIII & Associates-Tampa FL

Chase Regional Operations Center-Tampa FL

• Implemented extensive knowledge of FNMA, FHLMC, FHA & VA lending guidelines

as a Senior Forensic Underwriter to save Chase over $10 million in repurchase

demands from FNMA, FHLMC, MI Companies and Private Investors.

• Used excellent written and oral communication skills to deliver an appeal of

repurchase demands using Chase I-Vault and other systems for obtaining

documentation of previously closed loans for review of deficiencies.

• Received extensive training of Chase programs, guidelines, compliance, risk and

auditing expectations for Conventional loans, special projects, HARP, HAMP etc

using Chase’s Training Central portal.

• Delivered strong results using resources made available by Chase and built a

reputation of integrity, ability to work hand in hand with other Chase employees as

a team player to meet project deadlines for exceptional service for client.

• Recognized by management for integrity, compliance, quality analysis, productivity

and the success of a very special project.

Additional Experience

1st Integrity Mortgage- Loveland, Colorado

Operations manager/Sr. Underwriter for Correspondent Lender

Indy Mac Bank-Pasadena, CA (worked remotely Loveland, Co)

Correspondent Senior Underwriter

American Summit Lending-Minneapolis, MN (worked remotely Loveland Co)

Wholesale Account Executive, recognized as Top Producer

Brubacher Construction-Loveland Colorado

Sales Manager-Construction Loan Underwriter-Loveland Co

Foothills Mortgage Company –Loveland Co

Branch Manager/Operations Manager, Correspondent Lender, Senior Underwriter

Associates Mortgage-Ft Collins, Co.

Branch Manager, Senior Underwriter, Mortgage Loan originator, Top Producer in Northern

Colorado.

Security Pacific Mortgage-Ft Collins, Co

Assistant Branch Manager, Loan originator–Underwriter

Completed all required JPMorgan Chase coursework for Lending Authority. Completed

several required training courses using Chase’s Training portal.

Contact this candidate