Customer Service Training

SHAKYRA BRANCH

**** ***** ****** ************, ** 19124 Home: 267-***-****

E-Mail: **************@*****.****

PROFILE:

. Positive, willing to learn, patient, determined, well-organized, self-

motivated, and a team player.

. A hard worker, set high standards for myself, and possess exceptional

customer service skills.

. A self-motivated individual who can work well with people, grasp and

expand ideas, tackle and follow through on difficult projects, and

achieve or exceed objectives.

OFFICE SKILLS

Microsoft Windows 2000/XP Microsoft Word

Typing: 40 wpm

Internet Explorer/Internet Research Message taking

SKILLS/TRAINING/CERTIFICATIONS

Customer Service training

COMPETENCIES

Baby Sitter

. Receive instructions from parents in regard to children's needs and

concerns for the day.

. Engage children in play activities or monitor their behavior and

interaction with other kids and siblings.

. Accompany children in walks and other outings.

. Regulate rest periods or naps.

. Instruct children in the practices of personal cleanliness and self-

care.

. Clean rooms and keep children's quarters neat and tidy.

. Discuss with parents any signs of ill health, emotional disturbance or

disciplinary problems

. Create a nurturing and stimulating environment to meet the children's

social, emotional and physical needs

. Provide age-appropriate activities and discipline children when

necessary and in accordance with our parenting principles

. Attend to the laundry, dressing and bathing the children.

. Assist with self-care and hygiene, including diapering and potty

training

. Keep the children's bedroom and toy room organize and tidy

. Prepare nutritious meals and snacks

. Instill good manners and a sense of responsibility

. Read to the children and take them to age-appropriate outings

. Transport the children to and from activities and appointments

. Accompany parents to medical appointments

WORK EXPERIENCE

Housekeeper

Arthur Jackson

Philadelphia, PA 10/2005 to 11/2008

. Performed daily cleaning duties as well as special cleaning projects

in accordance with standard procedures of the Housekeeping Department.

. Used cleaning equipment, including automatic floor machines,

commercial vacuums, and wet mops.

. Cleaned up the rooms that I had to do.

. Emptied the trashcans and other waste products, and replaced with

clean waste baskets.

. Sanitized furniture, changed bed linen, and cleaned carpets.

. Maintained inventory of bedroom and bathroom amenities and

replenished supplies.

EDUCATION

Academic Success Center

Columbus, GA 2006

General Education

Contact this candidate