Service Engineer

Sachin Sojan

Al Tayer Motors (Body shop)

P.O. Box 7310

Al Quoz

Dubai

United Arab Emirates.

Mobile No: 009**-*********

E-mail : ***********@*****.***

Nationality: Indian

Married status: Single

Date of birth: 12 August 1990

Personal statement

An Automobile Engineer having good interpersonal skill, would like to sharpen the

professional skills by working for a prestigious Automobile organization. I work at Al

tayer motors as Service Advisor. I have two and half year experience as service advisor.

I will do my best for the growth of the organization and would like to become a part of

after sales team which helps me to build my career.

Skills

• Capable of managing overall functions of automobile dealership.

• Good knowledge in automotive technical specifications.

• Expert in solving customer complaints regarding services.

• Strong knowledge of computer.

• Good Knowledge in repair time and parts required for repairs.

• Good communication skill.

TECHNICAL QUALIFICATION

• Ford Service Advisor Core Professional certified.

• Ford Service Advisor Advanced Professional certified.

• AutoCAD basics, India.

• Industrial training in KSRTC, India.

• Training on “Paint defects and colour matching “at POLIMAR, UAE.

OTHER QUALIFICATION

Organization: Ford Motor Company Private Ltd, India

• Project title : “ Measurement system analysis and Failure mode effective

analysis

• Project summary: To do Measurement system analysis of a measuring device

and check whether it is within the standard.

Work shop safety

• Always appreciated and recognized for work men ship and discipline at work place.

• Always follow my workshop safety rules and regulation.

• Fire fighting training from Dubai civil defence.

Planning and goal settings

• I try my best to finish my job within the given time period.

Driving licences

• Light vehicle U.A.E & Indian

Education

Name of the Name of the Name of the Year of Aggregate

degree Institution/School Board/University Passing Percentage/marks

Out

B. tech SCMS School of M.G.University 2012 72%

(Automobile ) Engineering &

Technology,

India

Plus Two S.N.V.S.H.S.S Board of Higher 2008 88.66%

North Paravoor, secondary

India Examination,

Kerala

S.S.L.C Samooham H.S Board of public 2006 85.20%

North Paravoor, examination,

India Kerala

Work history

Service Advisor (AL Quoz Branch)

Al Tayer Motors, Dubai, UAE. July 2012 - Current

Dealer for (Ford, Jaguar, Land Rover, Ferrari & Maserati)

Receive and greet customers, discuss repair needs, guide them on assessment & repair

•

of faults and service requirements based on manufacturer recommendation and when

agreed to record the requirement correctly on job card to avoid any ambiguity

effecting the quality of repair.

Explain to the customer contents of the job, its value and cost involved. After

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obtaining confirmation prepare clear and unambiguous work instruction for the

technician to carry out the job and keep in constant touch to ensure that work is

progressing in proper manner.

Organize inspection upon completion of the job to ensure the quality of the job meets

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the prescribed standard and to satisfy the customer that the job has been carried out as

desired.

Deliver the vehicle in most courteous manner once the job has been completed to the

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entire satisfaction of the customer and authorities of the workshop so as to ensure

continuity of business.

Establish healthy and profitable relationship by proactively communicating and

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following up .

Keep the customers constantly posted on the status of the back order parts, their actual

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date and time of arrival to assure customer of the company’s genuine interest in

sorting out his problem so as retain customer’s confidence.

Keep customers periodically informed about the work progress and deliver vehicles

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after collecting the repair charges or LPO.

Up sell new accessories, service packages, additional service and participate actively

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in service campaign.

Upgrade product knowledge through web based training and class room training.

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Establish cordial relation with customers and workshop staff.

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Follow up on Work In Progress (WIP) targeting closer in 30 days.

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Follow-up with customers on long pending vehicles for taking delivery.

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Assign repair job to Technicians

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Do proper checking and make sure that repairs done on the car meet the company

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Reference

Mr. Paul Thomas Area Body shop manager Body shop Al Tayer motors LLC

Telephone: 009**********

Email: *****@*******-******.***

www.altayer.com

Contact this candidate