Sales Customer Service

RANDY DOUEZ

** **** **, ******* ******, Canada

Telephone: 226-***-**** (Home)

Email: *****.*****@*****.***

DYNAMIC AND RESULTS-DRIVEN Field Sales Rep

Top-ranked Sales Manager/Field Sales Rep with a 25+ year history of sales

success. Recognized for contributions to record-setting sales figures, territory

startup/expansion and new account development.

Offering an in-depth understanding of the sales cycle process while remaining

focused on customer satisfaction throughout all stages.

EXECUTIVE SUMMARY

Superior proficiency in all areas of executive sales leadership vision through

strategies, tactical plans, compensation programs, communication protocols, and

reporting structures.

Dynamic record of top performance in developing a sales force that is able to achieve

aggressive goals and penetrate untapped markets.

Solid leadership competencies with particular expertise in the following: new business

development and retention, profit and loss accountability, budgeting and controlling costs

and customer service.

KEY COMPETENCIES

Process Improvement Project Management Cost Reduction

Vendor Management Strategic Planning Supply Chain Solutions

Extensive technical product knowledge in Bearing and PT, Fluid Conveyence and

Industrial Supply

Professional Profile

Possesses excellent interpersonal, communication and negotiation skills

Ability influence decisions and to develop positive internal and external relationships

and build an extensive network of new sales opportunities

An exceptional problem solver who is committed to identifying and implementing

continuous improvements in the supply chain

CAREER SUMMARY

Applied Industrial Technologies (Formerly SCS Supply Group CBS Equipment/Jakes

Bearings and Supply)

Manager of Integrated Supply – Central Canada, Aug 1990 -Sept 2013

Managed large sales territory of diverse customers driving revenue growth by

collaborating with clients on products according to their needs

Coordinated all manpower supplied to customers including crib personal vendor

relations and a successful sourcing team

Generated sales and budget analysis reports, sales forecasts and customer driven

weekly cost savings and DVA Reports

Responsible for the account management of key sub-distribution partnerships

involving regular sales and strategy meetings to direct sales and procurement

strategies specifically the negotiation of tri-party agreements

Strategically directed the sales for Fluid Conveyance in Ontario with responsibility

for all technical and sales activities

Established and managed the company’s largest fluid conveyance account and

personally responsible for quoting, procuring, kitting and vendor management

Responsibility for driving business development calls and supervising and motivating

the account representatives to build business and to facilitate the identification

and qualification of sales leads

Recruited and managed the dedicated telesales team and providing them with

comprehensive training and support as required

Developing positive relationships with potential clients, establishing their business

needs and developing solutions on appropriate products and supply

Developing and maintaining mutually beneficial relationships across an extensive

network of suppliers

Creating and executing highly successful buying and sales promotions

Utilized strong skills in communication and negotiation to build mutually beneficial

relationships with suppliers

Results:

Negotiated contracts to reduce costs and achieve maximum efficiency

Increased territory sales from less than $900K to $3.75 million within three years,

exceeding sales targets and forecasts.

Fostered a robust, sustainable network of customers throughout the Windsor

Toronto corridor, leveraging strong listening, presentation and closing skills to

optimize sales results despite previously dominant competitor advantage.

Demonstrated an unwavering commitment to customer service, adding new

customers while maintaining premium service levels with existing accounts.

Responsible for developing implementing and managing a fluid conveyance

division for branch locations throughout Ontario which generated an

additional 1.75 million in revenue

EDUCATION AND QUALIFICATIONS

OSSD John McGregor Secondary School Ontario

TECHNICAL SKILLS

Microsoft Office, PowerPoint, MS Project, AS400, Citrix

REFERENCES ARE AVAILABLE ON REQUEST

Contact this candidate