Sales Customer Service

ROBERT D. ALBRECHT JR.

*** ***** *****

Cranberry Twp, PA 16066

Phone: 724-***-****

Cell: 724-***-****

*********@************.***

SUMMARY

Execution, Sales Executive with successful sales and management background that has uniformly executed on company goals, directives and strategies. A leader dedicated to identifying business opportunities and implementing strategies for existing and new business development. Improving customer satisfaction levels by organizing and leading processes focused on key performance drivers for success.

Integrity, Experienced leader and decision maker with a proven track record for strong performance. A professional recognized for posting results and capitalizing on opportunity to increase sales and revenue growth.

Strengths, High level of sales, organizational, communication and relationship building skill sets. Maximizing collaborative efforts with cross-functional operations to gain positive results and enhance customer approval ratings.

Management, considerable experience managing people and processes with multi-unit and institutional foodservice accounts. Expedited and managed consolidated purchasing programs for national Restaurant chains, Healthcare Group Purchasing and Long Term Care. Increased sales and profits, controlled operating expenses, improved working capital and developed organizational effectiveness parameters.

EXPERIENCE

LIPARI FOODS, INC

Regional Sales Manager (June 2014 – February 2015)

• Established sales goals and objectives per sales category.

• Building and maintaining support with key customers and identifying new business opportunities.

• Training, coaching and mentoring sales team.

• Design sales tools to assist in sales, product and case growth within the region.

• Identifying and driving sales system improvements within the team.

TOMANETTI FOOD PRODUCTS, INC

Vice President Sales & Marketing (May 2012 – August 2013)

Responsible for the strategic market direction, sales growth and development of synergies within the business model.

• Maintained uniform execution of sales and operations.

• Developed and coordinated sales action plans, goals and objectives.

• Directed and managed the execution of effective sales growth and development within tiered distribution clientele.

• Opened, directed and managed new broker appointment in nonexistent territory covering 5 states to penetrate market, increase sales and product exposure within the regions..

• Established relationship management with core business customers to execute profitable sales growth.

• Coordinate management of all accounts, business development with new and existing distribution within targeted growth regions.

CUISINE SOLUTIONS, INC

National Sales Manager, Foodservice Distribution Sales (November 2009 – January 2011)

Responsible for the development of strategic sales initiatives for national foodservice distribution and broker networks. Lead, manage and direct National and Regional distribution programs, foodservice distribution formats and marketing.

Accomplishments:

• Engineered manufacture foundation summation for foodservice distribution.

• Analyzed and re-structured pricing formats to meet compliance parameters in distribution channels

• Negotiated, developed and managed relationship of three nonexistent broker networks to increase business and market penetration for foodservice distribution - San Francisco, Las Vegas, Orlando

• Opened multiple additional broadline distribution facilities which increased sales, penetrated existing business and opened new business opportunities within the density regions serviced.

• Mentored point of sale and sales incentives through marketing to present and expose full line of new and existing business opportunities and development.

o Collaborated with Culinary team to present features, advantage and benefits of premium frozen food line and close additional business with multiple distribution partners.

U.S. FOODSERVICE

Corporate Director National Sales & Service, Cranberry Twp, PA (2006 - 2009)

Managed and maintained National contract agreements with multiple chain customers. Responsible for P&L of $400+ MM for National Program/Contract Sales which included Quick Service, Casual Dining and Business and Industry Customers. Achieved sales, profit and growth performance goals of national core business segments which optimized business key performance indicators

Accomplishments:

• Orchestrated profitable growth and penetration with national account core customers by executing on contract compliance and agreement parameters of a $400+MM PL by

o Improving customers with operating profit < 2.6% profitable by 50 basis points

o Improving customers with operating profit >2.6% by 25 basis points

o Increasing operating efficiencies and profit by increasing exclusive brand penetration for $400 MM customer base by 1%.

Learning Care Group sales increase 26% ( 8MM to 30MM), exclusive brand penetration additional 30%

• Engineered Request for Proposals and negotiated national contract programs to retain and gain existing additional business opportunities with new and existing customers and manufactures to expand company distribution.

• Developed positive business relationships and partnerships with core customers through quarterly business reviews that established uniform execution and relationship management.

o Drove customer satisfaction and approval results above targeted 3.5%

• Developed National support team with Account Managers, Coordinator, Administration Coordinator and divisional support as dedicated customer operations to provide uniform execution on business objectives.

Divisional Vice President of Sales, Freedom, PA (2004 – 2006)

Responsible for P&L of $100+ MM of National Program/Contract Sales by achieving profitable sales growth, penetration and improving gross margin. Facilitate profit, cost control, and market initiatives, supporting sales and advising in business strategy. Established action plans for division team and development. Interface with cross-functional VPs and sales managers providing leadership support to sales to achieve goals, resolve issues, and optimize best practices. Managed staff of 25 Sales, Customer Service and Marketing Associates.

Accomplishments:

• Controlled operating expenses, improved working capital and developed organizational effectiveness parameters.

o Met and exceeded Gross profit plan of 14.8% with a 2.11% rating

o Met and exceeded Working Capital plan of < 29.2 DSO with a rating of 2.88%

o Met and exceeded Gross Margin Dollar plan

• Directed and executed on business model strategies for:

o Managed Healthcare, Long term non acute and Senior Living facilities.

Ceres/Beverly Enterprises, Penn Med Consultants

o GPO’s providing supply chain management and procurement services.

VHA-Novation, Morrison’s, Foodbuy/Compass, UHC, Premier, Innovatix

o National Contract and Regional multi-unit chain restaurants

Avendra, Perkins, Quaker Steak & Lube, Dingbats, Applebees

• Developed sales strategies for new and existing business opportunities and divisional key performance indicators.

• Coached and directed sales staff and Account Executives in National and Healthcare arena thru Pro Customer and Sales Skills Training

o Mentored to achieve Annual Operations Plan goals and performance objectives.

o Met Annual Operating Plan $96 MM

• Administered Customer Service and Marketing functions to increase profitable sales.

• Executed Point of Sale/Marketing and food show strategies to increase new business development, penetration and sales growth.

Manager National/Chain Accounts, Freedom, PA (2002 – 2004)

Managed and developed $60+ MM of core contract Multi-Unit Institutional Foodservice accounts. Managed department of four Account Executives.

Accomplishments:

• Effectively maintained and achieved sales plan, profit and growth performance goals of regional and National core business segments.

• Developed, executed and presented consolidated purchasing programs to Executive Management and Administration teams of Regional Chain restaurants and Long term healthcare facilities.

• Directed and managed department on development of sales skills, profitable sales growth and product penetration thru training and mentoring.

• Negotiated National Contract Programs with customers and manufactures.

• Diversified departmental accountability into National, Regional, Healthcare, Lodging, Casual Dining and B&I to fully penetrate category and new business opportunities.

• Established uniform execution and relationship management with core business customers by conducting quarterly business reviews.

National Accounts Manager, Alliant Foodservice acquired by U.S. Foodservice, Freedom, PA (1995–2002)

Managed Multi-Unit Institutional Foodservice accounts.

Accomplishments:

• Planned, developed and presented full line distribution programs to Regional multi-unit chain customers.

• Established uniform execution and relationship management with core business customers.

• Executed profitable sales growth and budget expectations to attain Business Excellence and National Manager of the year Business Excellence Award Achievements.

EDUCATION

Associate Culinary Arts/Business, Community College of Allegheny County, Pittsburgh, PA

Graduate Apprentice of the US Department of Labor

Graduate Apprentice of the American Culinary-Federation Institute

Biological Sciences, Pennsylvania State University, University Park, PA

PROFESSIONAL DEVELOPMENT & TRAINING

Pro-Customer Selling Skills and Sales Coaching

Supervisory Skills Training

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