Customer Service Human Resources
Resume:
Lana Y Watters
Hickory, NC 28602
*****@*****.***
EDUCATION B.A. – Business Administration/Human Resource Management; 2009
DeVry University
Certification Coursework - Silver CRC
Catawba Valley Community College, Hickory, NC 2015
SUMMARY Training, Coaching – Employee Relations – Recruitment & Staffing – Regulatory
Compliance – Benefits Administration – Union experience – Physical & Behavioral Safety – KRONOS –
Policy Administration & Implementation – SAP
EXPERIENCE
CASE FARMS CHICKEN MORGANTON, NC
4/2014 to 6/2014
Human Resources 3rd Shift Supervisor
• Interviewed hourly employees (Inmates as well for work release program)
• CORT (HRIS)
• Attendance
• Handled employee issues
• Issued employee disciplinary actions (Suspend/term if necessary)
• Conducted investigation regarding disciplinary matters
• Facilitated Round Table discussions
• Had two direct reports
• Overseen Uniform/Supply room on 3rd shift
• Administrative duties as needed
IKEA DC (UNION) PERRYVILLE, MD
5/2013 to 1/2014
Human Resources Generalist 1
• Tracked corrective action log
• Credit purchase request
• Tracked credit purchase log
• Interviewed hourly co-workers
• Administrative support to the Human Resources Department
• Used of SAP by way of Globalview HR module
• Intro day trainer
• Planned activities for co-workers
• Worker’s Compensation
• Tracked FMLA
• Unemployment
• OSHA log
KROGER COMPANY
2005 - 2012
STATE AVENUE PLANT (UNION) 10/2010 – 5/2012
Human Resources Generalist
• Sourced and screened candidates to provide management with best candidate within a
specific period of time (Management & Hourly)
• Facilitated Open Houses for employment
• Scheduled interviews and drug screenings
• Coordinated new hire orientation
• Conducted investigations (Employee matters)
• Diversity training for management and hourly employees
• Facilitated Open Enrollment for benefits
• Conducted I-9 audits for the entire plant
• Issued FMLA re-certification letters, sent out response letters
• FMLA tracking by way of a spreadsheet
• Administrative support to the Human Resources department
• Participated in 3rd & 4th step grievances
• Participated as a member of the Cultural Council (Voice for employees)
OTHER SKILLS
• Microsoft Office (Outlook, Word, Excel, PowerPoint), KRONOS
• UNICRU
• Team player
• Self-motivator
• OSHA compliance
• Updated employee handbook
• Planned and organized company picnics, Special projects
• Member of the physical safety team
• Partnered with employees through counseling at Magellan (EAP)
KB SPECIALTY FOODS (NON-UNION) 1/2012 – 4/2012 (Greensberg, IN)
Human Resources Generalist – Special Projects Assignment
• Updated employee handbook
• Facilitated Performance Review refresher with Supervisors
• Facilitated a Leadership training of “Way of the Shepherd, 7 Ancient Secrets to Managing
Productive People
• Created a strategic roll out for cultural based objectives in Kroger Leadership Model
• Participated in KB Specialty Foods Safety day event (testing knowledge of safe practices)
SPRINGDALE ICE CREAM & BEVERAGE (UNION) 6/2008 – 10/2010
Human Resource Assistant
• Attendance – Issued disciplinary Actions for attendance, performance for all unions
• Maintained attendance calendar
• Issued FMLA re-certification letters, sent out response letters
• Open Enrollment (facilitated and assisted employees enrolling on line) Insurance benefits,
Sat up Health Fairs
• Tracked and created spreadsheet for Perfect Attendance
• Researched and resolved benefit and insurance issues
• Issued Kroger Plus Loyalty cards
• Set up new hires in Kermit, as well as maintain data for all employees in Kermit payroll
system
• Ran reports in Kermit (payroll system) and executed updates as needed in Kermit per the
report
• Set up meetings for the Human Resources department
• Planned, coordinated and participated in Interviews
• Confidentiality of records and information
• Lead person on committee to investigate, recommend badge security system. System now
in place, issued new badge ID’s and level of clearance throughout facility
• Lead person for United Way. Coordinated fundraiser activities
• Provided great customer service to employees and outside vendors with issues ranging
from payroll to benefits.
• Perfect attendance for 2009, 2010, 2011.
• Participated as a member on the Safety Committee
KROGER CORPORATE HQ 6/2005 – 6/2008
Customer Support Assistant Grocery Products Group Mfg.
• Imported orders thru EDI and entered faxed orders, edited and released orders in Customer
Order Maintenance, made changes/cancellations per request of the customer
• Entered allowances, maintained price changes and distributed reports
• Provided Customer Service to customers both internally and externally
• Released web orders for Peyton (Distribution facility for Kroger)
• Demonstrated ability to quickly learn organizational processes, work flow, policies and
procedures.
• Known for dependability, honesty, dedication, and enthusiasm.
• Provided great customer service to both internal and external customers.
• Completed Reach Higher. (Wellness program for Manufacturing associates)
CINCINNATI FAN & VENTILATOR 1992 – 2005
Systems Operator AS400
• Ensured all batches are closed at night, changed out backup tapes daily/cleaned tape drive
once a week
• Entered data entry/change orders and cancellations through KBC (Knowledge Base
Configuration)
• Set up new customers in AS400 system, purged MO’s and PO’s, installed PTF’s initialized
from a disk.
• Edited and priced incoming orders as well as entered the orders
AFFILIATION – Society for Human Resource Management, 30 hours OSHA Certificate
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