Customer Service High School

Jovonna Young

*** ****** ******

Floral Park, NY 11001

P: 980-***-****

************@*****.***

OBJECTIVE

Seeking an opportunity to contribute my skills and training. Will demonstrate a sensitive, caring approach

to customers along with the ability to work cooperatively with all members of the team. Excellent

interpersonal, organizational, problem-solving, and communication skills. Computer proficient.

EDUCATION

John Jay College of Criminal Justice BS 12/2014

Briarcliff College AS 12/2006

Sewanhaka High School Regents Diploma 06/2005

Legal Experience

New York City Law Department 11/2014-Present

Paralegal

• Researching laws and records relevant to current cases

• Securing evidence to be used in court

• Organizing information and writing reports

• Monitoring and reviewing government regulations

Newark Community Solutions 01/2014-9/2014

Court Room Researcher

• Identified, screened, audited, and enrolled eligible candidates in the Newark Community

Solutions program

• Participated in court proceedings

• Maintained appropriate documentation using customized electronic database

• Ensured that all defendants who are released to the program understand their obligations

Debt Collection & Transactional Experience

Cavalry Portfolio Services Valhalla, NY

Dormant Judgment Specialist 09/12-09/13

• Provided excellent customer service, along with accuracy and security

• Provided makers with the opportunity to settle their debts before asset seizure

• Performed asset and property searches

• Obtained Paycheck garnishments, Property liens, as well as bank levy information for uncooperative

debtors

• Ordered satisfaction of judgment orders from district courts

• Provided information for Liens, Levies, and garnishment removal once debts are satisfied

Wells Fargo Bank Tarrytown, NY

Bank Teller 06/11-06/12

• Processed customer transactions within established guidelines

• Identified and made sales referrals, recommended alternate channels

• Referred bank services and products for Wells Fargo partners

• Duties included safe deposit, merchant/vault, ATM processing, bonds and coupons, foreign currency

and night drop

• Maintained a balance cash box

• Provided excellent customer service, as well as maintained high levels of accuracy and security

Wells Fargo Home Mortgage Fort Mill, SC

Collection Specialists09/10-06/11

• Answered inbound phone calls and responded to inquiries, questions, complaints, etc., regarding

mortgage and loan services

• Knowledgeable when communicated with delinquent customers

• Understood State and Federal regulations governing collection practices

• Evaluated customer’s financial situations and negotiated terms of repayment to bring account current

• Used Excel worksheets to track loan and payment information

• Reviewed mortgage documents for completeness and/or missing paperwork

City National Bank of New Jersey Roosevelt, NY

Bank Teller 06/08-01/10

• Provided excellent customer service, as well as maintained high levels of accuracy and security

• Processed customer transactions within established guidelines

• Identified and made sales referrals, recommended alternate channels

• Duties included safe deposit, merchant/vault, ATM processing, bonds and coupons, foreign currency

and night drop

• Maintained a balance cash box

Training

• Proficient in Word, Outlook and Excel

• Easy pay plus, Lexus nexus, Early Resolution

• Client Community Relations

• Law Manager

• Hansen 8

Certifications

• Disaster Relief

• Attorney Referral

• S.W.A.T Phone Collections

Contact this candidate