Customer Service Sales
Resume:
Chantele Ross
Fayetteville NC 28303
Home: 716-***-****
***********@*****.***
SUMMARY
Versatile receptionist offering administrative experience in both corporate and non-profit office
environments.
HIGHLIGHTS
Microsoft Office proficiency Strong problem solver
Excel spreadsheets Dedicated team player
ACCOMPLISHMENTS
Received a merit raise for strong attention to detail, exemplary customer service and team-player
a ttitude.
EXPERIENCE
Receptionist/Administrative Assistant, 0 4/2012 t o 0 6/2014
First Niagara Bank - Amherst, N Y
Managed the receptionist area, including greeting visitors and responding to telephone and
in-person requests for information.
Designed electronic file systems and maintained electronic and paper files.
Sorting FedEx and UPS for delivery and schedule pick-ups.
Operates standard office equipment including a microcomputer, typewriter, calculator, fax
machine, copier, printer, and other related peripheral equipment Use word-processing,
database, and spreadsheet software application programs in the course of assigned duties
I also assume some security guard access control functions by verifying employee
indemnification.
Received and screened a high volume of internal and external communications, including
email and mail.
Maintained and reserved the executive conference room calendar.
Mortgage Specialist, 1 0/2010 t o 0 4/2012
First Niagara Bank - Amherst, N Y
Shipping and Delivery Responsible for compliance review for loan closing packages Verify all
pertinent information is attached to every loan file that has been received, for I-Vault/and
or investors Verify that names and dates; addresses reflect the persons who authorized
the loan.
This includes loan approval forms, disclosures, Inspections, and recorded documents Add
c ompleted post -closed files to excel spread sheet.
Properly routed agreements, contracts and invoices through the signature process.
Finical Aid, 0 8/2010 t o 1 0/2010
D'Youville College - Buffalo, N Y
Assisted financial aid advisors and other support staff, as well as interacting with parents,
students and college administrators.
Reception duties including answering phones, taking messages, transferring calls Data Entry
and file organization Mass mailing projects Filing, faxing, photocopying.
Operational Clerical, 0 5/2010 t o 0 8/2010
National Fuel - Buffalo, N Y
Supported the office manager in all clerical duties Reception (answering phones, taking
messages, and transferring calls) Make outbound calls to residential and non-residential
customers for New Gas Services Data Entry Mass mailing projects/ Filing, faxing,
photocopying.
Received and screened a high volume of internal and external communications, including email
and mail.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Customer Care Agent, 1 0/2009 t o 0 2/2010
Tele-Tech Holdings - Niagara Falls, N Y
Provided customer care service for a major health care company with Medicare for Part D.
Cooperated with Medicare, Medicaid and private insurance providers to resolve billing
issues.
10/1997 t o 0 2/2010
Sales Consultant, 0 6/1998 t o 0 3/2005
Tele-Tech Holdigs - Niagara Falls, N Y
Customization and sales of telecommunication plans, pagers, cellular, Internet.
Performed credit checks and application verification for potential customers.
Utilized various computer software applications: Lotus, DOS, Excel.
Continued duties stated below.
Billing Representative, 0 1/1998 t o 0 6/1998
Tele Tech Holdings - Niagara Falls, N Y
Handled complex customer billing inquires and disputes.
Coordinated structured payment arrangements.
Submitted repair and service order for all communication products.
Continued duties stated below.
Sales Coordinator, 1 0/1997 t o 0 1/1998
Tele Tech Holdings - Niagara Falls, N Y
Answered inbound calls from customers; answered questions on products/services, quoted
prices, up sold products/services.
Coordinated and indexed computerized sales and service orders.
Customized telecommunication plans based on customer needs.
EDUCATION
Associates Degree: Information Specialist, 1 997
Niagara County Community College - Sanborn, N ew York, U SA
Office Administration coursework
Coursework in Administrative Technology
Business Writing seminar
Microsoft Office Applications Certificate
Contact this candidate