Network Administrator

Emal Nader Safi * *-** Queens Blvd Rego Park NY **374

E-mail: *******@*****.***

Cell Ph: 718-***-****

Major/Summary of Qualifications:

Bachelor in Computer Science

Diploma in Information Technology

IT Engineer and IT Administrator Program

10 years’ experience In the field of Information Technology

Microsoft, Cisco, CompTIA, Citrix, Linux, Dell, Mac and HP

Excellent troubleshooting & logical problem solving skills

Network Infrastructure/Server Design and Installation

Team Leadership and Management

Certifications:

CCNA MCTS MCSA MCITP MCSE

CompTIA Network+ CompTIA A+

EDUCATION

New York Business Institute, New York

2013 - 2014

(IT Engineer & IT Administrator program)

Kardan University, Kabul 2007 – 2010

(Bachelor of Computer Science)

Afghan IT Institute, Kabul 2005 – 2006

(Diploma in IT Management)

Skills & Abilities:

Microsoft Servers 2012/2008/2003. Linux Centos 6.5

Windows XP, 7, Windows 8, Linux (Fedora & CentOS) and Mac/Apple

Office 2013 & Office 365 & Adobe Suites. Google Drive. Symantec, AV Defender, Node32

Exchange 2010/2013 & Gmail/ Various hosted E-mails, Micros/POS

Cisco Switches/Routers,Cisco ASA Firewall, Cisco Meraki AP

HP switches, Zone Director, Ruckus AP & Linksys

Barracuda Firewall & Barracuda Backup, NAS

PBX, Fonality, Salesforce, Tiger pow, Bomgar, Team Viewer and N-able

Dell SonicWALL Firewall, WSUS, Citrix XenApp 6 XenApp Desktop 6.5

Konica/HP/Toshiba/Xerox copiers/Dell copiers and printers

Project Management, monitoring, charting, reporting, supervision

Able to work in harmony with people of different cultural background at various situations

Able to organize and prioritize busy workloads effectively, analytical approach and team work

WORK EXPERIENCES

Network Administrator/Desktop Support

Sorbis IT Hospitality

New York, Manhattan

May 2013 – Jan 2015

Main Responsibilities:

Installs and setup/administrates Microsoft Servers (2003/2008/2012), switches, routers and firewalls

from various venders such as Cisco, HP, Dell and Barracuda.

Server, networking, and end-user support. Server and systems support for multi-site infrastructure

Installs and configures modem, scanner, access point, printer, workstations and etc

Provides remote and on site IT services to 200 various companies using Tiger Pow ticketing system

and N-able and Bomgar. Installs various software particularly ordering and purchasing license like

Adobe suites and office 365. Coordinating and communicating with ISP companies as well as Dell,

HP…

Implementation, maintenance, disaster recovery, and upgrades for Windows OS

Manages and configures VLANS, Security, DNS, DHCP, VPN, Backup (NAS and Cloud) and

cloning/imaging HD. Supporting of POS and Micros applications.

Administrates Active Directory/Exchange, Group Policy. Creates user’s account plus distribution

groups in AD, Exchange, Office 365, Gmail, VPN, Fonality, Sales Force, PBX and various hosted e-

mail services. Configure e-mail on Outlook, iPhone IPad, Blackberry and other smart phones.

Creates service orders and providing reports.

Builds up network infrastructure like cabling, patch pane, APC Backup devices and other IT assets.

Oversee and installs updates. Antiviruses such as; Bit defender, AV, Node32 and etc.

Daily IT troubleshooting (hardware & software) on site and remotely.

Setup computers with all required services that meet company’s requirements and policy.

Configures soft phone and hard phone ( Astra, Polycom)

Daily troubleshooting of network and end users support.

Imaging OS and deploys on workstations. Scan, clean, and monitor virus activity for domain

clean/remove malware and virus infections as detected

Expansion/upgrade of IT infrastructure and install patches and update on servers.

Provides overall IT services and support such as; hardware/software maintenance duties and

helpdesk.

IT Officer/Desktop Support

National Skills Development Program

Kabul, Afghanistan

2011 – 2013

Main Responsibilities:

Built up a network by installing and configuring of Microsoft servers with DHCP, DNS, AD and

proxy services including other IT assets such as cisco/Linksys switches, access points, printers and

copiers.

Provides technical support and troubleshooting for entire network like; hardware/software

maintenance duties. Creates IT policy. Manages a team of 4 IT professional. Reporting to GD

Configure workstations, deploy new devices in network. Creates user account in AD and e-mail.

Participates in the review of technical designs, implementation, development and security

Prepares project plans including operation budget that outline expected tasks and activities according

to specified timescale and implementing all corporate regulations and policy

IT Support Administrator

United Nations Development Program (UNDP)

Kabul, Afghanistan

2009 – 2011

Main Responsibilities:

Provides IT services for almost 600 users such as: installation, configuration, diagnose, repair,

security and setup network infrastructure and computers.

Monitors and report on activities and provides relevant management information

Diagnoses user problems and needs, identifies their sources, and determines possible solutions

Ensures and monitor all daily tasks like: Troubleshooting, Installing, Upgrading and etc.

Evaluates security risks and support network appliances and software such as: firewalls, security

software, and other appliances that provides enhanced network security

Provides assistance in procurement and evaluation of all IT equipment’s and documentation

IT Helpdesk

United Nations Development Program Projects

Kabul, Afghanistan

2004 – 2009

Main Responsibilities:

Provides daily IT services like; Installation, upgrading, Backup and troubleshooting of computer

related hardware and software

Installs, Setup and maintains of Windows 2003/2008 server and other network operations

Administrates all systems and provides logistic support

Fixes any types of hardware and software complications

Evaluates firewalls, security software, and other protocols that provides enhanced network security.

Cabling, installing switches, access points, printers, Xerox machines and etc.

Trains computer’s software (Ms. Office) and basic IT to government’s employees

Creates account in AD and e-mail boxes plus setup user’s profile on computer.

Leads all IT end support tasks and reports to IT Manager

Provides technical support and logistic assistance for events, meetings and workshops

Performs other requested tasks.

Appreciation/Recommendation Letters:

Appreciation Letter Received From National Debt Relief (CEO)

Appreciation Letter Received from UNDP ( Chairman)

Appreciation Letter Received from UNDP (CEO)

Recommendation Letter Received from UNDP (Head of Department)

Recommendation Letter Received from UNDP (Head of Administration)

Recommendation Letter Received from UNDP (Program Manager)

Languages:

English, Farsi/Persian, Pashtu, Urdu/Hindi

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