Customer Service Manager

Shalan M Gayer

**** * *** *

New Palestine, IN **163

Cell Phone 317-***-****

Email ***********@*****.***

OBJECTIVE - Utilize my experience in Customer Service, Training and

Management to obtain a career with a customer focused, quality oriented

company.

PROFESSIONAL EXPERIENCE

11/04-9-/12 Rural Carrier Associate- USPS

RCA, including sorting,casing, and delivery of mail and packages.

5/99 – 11/04 Manager of Operations and Administration/Customer

Service – M. R. Auto Parts LLC

Personnel management, including all phases of Human Resource

responsibilities. Office Manager responsible for the smooth running of

the office. Inside sales and servicing for mid size customers, both

new and existing. Responsible for tracking/reporting the customer

base, as well as all other reports needed by the President of the

Company.

• Successfully ran call center

• Resolved customer problems, resulting in a win win situation.

• Maintained all accounts receivables, credits, and collections.

• Managed three full-time employees

1/97-5/99- Branch Manager of Sales- Silla Cooling

Personnel management, including hiring/terminating, timekeeping,

evaluations, budget, accounts receivable. Responsible for all weekly

and monthly reports for internal use, as well as submission to Vice

President for company wide usage. Customer service responsibilities

for Sales and Customer concerns (i.e. billing, credits, account

status), manage both large and small customers, both new and existing

business. Inside sales of various product lines, set up new customer

accounts, and train customers on utilization of website, responsible

for handling problem calls; answer Sales Rep and Customer questions.

• Managed call center

• Successfully trained, as Web specialist, office and customers,

both on-site and at customer’s place of employment in the

accessing and utilization of the company website.

• Hired, trained and managed four full-time employees.

EDUCATION

University of Tennessee- Bachelors in Computer Science

Westfield High School – Diploma

COMPUTER SKILLS

Microsoft Excel, Word, PowerPoint, Outlook, Access, Quickbooks Pro, A+

Certification, Novell, as well as mainframe applications.

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