Manager Human Resources

MARCIA MATT, SPHR

**** ********** **** *****, ******, Ohio 45415

614-***-**** ? **********@*****.***

***Willing to Relocate***

REGIONAL HR DIRECTOR / MANAGER

Manufacturing, Distribution, Retail Operations

Accomplished human resources executive with more than 20 years of

experience impacting organizational performance through establishment of HR

services excellence. Combine advanced analytical strengths and business

acumen to identify staffing needs and address operational areas in need of

improvement. Elevate the performance of cross-functional workforces through

effective selection and development of key talents. Expertly deliver

strategic and tactical HR business partnership support within a wide range

of operational environments. Highly committed to providing team members

with the resources, training, leadership and motivation to surpass

objectives. Core competencies include:

Human Resources Management ? Labor Relations ? Organizational Development ?

Change Implementation

Performance Evaluation ? Coaching ? Orientations ? Business Structure

Analysis ? Cross-Functional Teams

Training Programs ? Succession Planning ? Talent Acquisition ? Team

Facilitation ? Workplace Investigations

Full Project Lifecycles ? MS Office (Word, Excel, PowerPoint, Outlook),

ADP, HRB, SAP, PeopleSoft, Lawson

Risk Assessment / Management ? Staff Development ? Crisis / Conflict

Management ? Team Diversity

PROFESSIONAL EXPERIENCE

BEAUTY SYSTEMS GROUP, Greenville, Ohio ? 2011-Present

International retailer and distributor of professional beauty supplies,

generating more than $3.6B revenues annually ($261M operating earnings).

Company is the largest supplier of its kind in the US and operates through

Sally Beauty Supply and Beauty Systems Group.

Regional Employee Relations Manager

Function as HR business partner to Greenville Distribution Center, around

200 CosmoProf retail stores, and about 500 distributor sales consultants

working independently within full-service business platform. Address

inquiries and resolve issues related to benefits, LOA, FMLA, workers'

compensation, wages, staff complaints, managerial concerns, corrective

actions, evaluations, recruitment, hiring, onboarding, training, coaching,

and workplace investigations.

Select Highlights:

. Slashed turnover rates 50% and improved employee satisfaction surveys

while increasing applicant traffic by 25% and cutting overtime through

strategic wage restructuring within Greenville Distribution Center.

Process included research of competitive wage data, strategy planning,

and presentation to executive team for approval.

. Enhanced HR support and overall satisfaction by ensuring timely and

quality responses to issues as well as implementation of policies,

procedures, and regulations.

. Effectively aligned business and staff goals in collaboration with new

business initiatives.

. Facilitated intervention and resolution of employee issues by forging

collaborative relationships with territory managers, distribution

leaders, and Full Service Director.

. Improved risk aversion within retail group by working closely with

field leadership team.

. Increased operational quality and productivity of distribution

managers through coaching / training.

. Commended for top performance and effective management of HR

operations within assigned territory.

TRACTOR SUPPLY COMPANY, Pendleton, Indiana ? 2009-2011

Largest provider of rural lifestyle retail services in the US comprised of

1,300 retail stores in 48 states and employing more than 19,000 team

members. Annual revenues total over $5.2B.

HR Manager

Orchestrated recruitment and retention of managerial and hourly team

totaling 350+ members within company's largest distribution center (750,000

square feet of space). Delivered leadership training on interviewing,

workshops, and one-on-one coaching focused on optimizing the overall

quality of new team members.

MARCIA MATT, SPHR

Page 2 ? 614-***-**** ? **********@*****.***

TRACTOR SUPPLY COMPANY, Pendleton, Indiana ? 2009-2011

HR Manager CONT.

Provided instruction and support to leadership teams regarding

orientations, staff development, and union avoidance. Worked with managers

on targeting performance issues, implementing succession planning program,

utilizing online onboarding, and applying performance management

procedures. Handled investigation and resolution of local employee

relations and compliance issues.

. Boosted employee satisfaction by recommending cost-effective incentive

programs to increase morale.

. Successfully maintained green dashboard for HR metrics throughout

tenure (turnover, retention, recruitment, staffing, and workers'

compensation).

. Completed certification / programs and spearheaded training on the use

of DISC profile, Situational Leadership methodologies, and succession

planning.

. Transitioned operations from paper to online performance management

processes.

. Contributed to enhanced reputation of HR unit as well as operational

quality in the area of workplace investigations through process

improvements.

. Achieved superior performance reviews and employee survey responses.

BARE ESCENTUALS BEAUTY INC., Groveport, Ohio ? 2007-2008

Producer, marketer, and seller of cosmetics and skin care products

servicing 31 countries through 6,000 points of distribution.

Regional Human Resources Manager

Directed HR operations for a start-up distribution center, including staff

/ management / contract labor hiring, labor relations, policies /

procedures development, employee handbook creation, performance issues, and

training functions. Provided support to retail boutiques within assigned

region. Addressed FMLA, ADA, and performance issues. Developed employee

safety, engagement, and recognition procedures.

. Expertly led establishment of HR office designed to process new hire

and benefits documentation for US retail boutiques.

. Completed staffing functions (2,000+ associates) on time and in

compliance with corporate procedures.

. Cut call-back and rework of new hire paperwork by 50% through creation

of comprehensive instructions and consolidation of forms within

package.

ADDITIONAL EXPERIENCE

SONIC AUTOMOTIVE, Columbus, Ohio ? Regional Director of Associate

Development

Delivered skillful HR support to 18 automotive dealerships (1,000+

associates) in Ohio, Michigan and Mid-Atlantic region. Played a key role in

dealership acquisitions, union avoidance, and optimization of leadership

teams.

NASH FINCH COMPANY (Spartan Nash), Bellefontaine, Ohio ? Senior HR Manager

Coordinated HR functions for 3 unionized distribution centers. Handled

union contract negotiations. Led smooth implementation of workforce

reduction operations.

MUELLER PLASTICS, Upper Sandusky, Ohio ? HR Manager

CONTINENTAL HOSE, Upper Sandusky, Ohio ? Trainer

EATON CORPORATION, Shenandoah, Iowa ? Assistant Manager - Human Resources

EDUCATION

Master of Business Administration in Executive Management, Ashland

University, Ohio

Bachelor of Professional Studies in Management of Human Resources, Bellevue

College, Nebraska

Senior Professional in Human Resources (SPHR) Certification

MARCIA MATT, SPHR

7130 Thundering Herd Place, Dayton, Ohio 45415

614-***-**** ? **********@*****.***

***Willing to Relocate***

Dear Sir / Madam:

Contributing to the operational quality and overall success of

organizations through establishment of top-performing HR operations has

been the focus of my career as a leader, planner, analyst, and staff

developer. Seeking to apply more than 20 years of professional experience

within a company such as yours, I am writing to express my interest in

joining your team in a Director Stores Human Resources position and

included my resume for your consideration. With a history that includes

expert support of business start-ups, expansion and restructurings, I am

confident in my abilities to positively impact your organization.

Currently, I am serving as Regional Employee Relations Manager for an

international retailer generating more than $3.6B revenues annually. I

successfully function as HR business partner to a major distribution

center, 200 retail stores, and 500 distributor sales consultants. While

serving in the above as well as previous human resources management roles,

I:

. Slashed turnover rates 50% and improved employee satisfaction surveys.

. Increased applicant traffic by 25% and cut overtime through strategic

wage restructuring.

. Enhanced HR support and overall satisfaction.

. Effectively aligned business and staff goals.

. Facilitated intervention and resolution of employee issues.

. Improved risk aversion within retail group.

. Increased operational quality and productivity through coaching /

training.

. Expertly led establishment of HR office designed to process new hire

and benefits documentation.

. Completed staffing functions (2,000+ associates) on time and in

compliance with corporate procedures.

Please accept this letter and enclosed resume as introductions to my skills

and background. I am available to answer your questions at any time and

included my phone number and email address above for your convenience.

Thank you in advance for your consideration.

Sincerely,

Marcia Matt, SPHR

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