Project Manager Customer Service

CARLOS A. CORREA SERBIA

**** ******* ****

Weston FL, 33327

Mobile: +55-11-9-948*-****

E-mail: ***********@*******.***

SUMMARY:

Seasoned Project Manager with an MBA in Operations Management and more than fifteen years

of professional experience and five specifically in Project Management, acting in different industry

segments in four different countries. Some of the most representative projects: PMO for

separations and integrations, implementations of SAP and Supply Chain systems, optimization

and redesign of financial and Supply Chain processes and business case preparation for Shared

Service Centers. Fluent in English, Spanish and Portuguese. Welcoming challenges and complex

projects with a high level of energy and skills.

EDUCATION/ CERTIFICATIONS

12/2014 PSM I, Scrum Org, USA

05/2011 PMP Certification, PMI Organization, USA

08/2000 – 12/2001 MBA. Major: Operations Management. GPA: 3.52/4

Drexel University, Philadelphia – USA

10/1992 – 07/1997 BA. Major: Business Management. GPA: 3.68/4

Universidad Metropolitana, Caracas – Venezuela

LANGUAGES

Fluent (written and conversation) in: English, Portuguese and Spanish.

PROFESSIONAL EXPERIENCE

09/2010 – present KPMG Advisory. Consulting. São Paulo, SP – Brasil.

11/2011 – present Project Manager

• Conducted the integration of two major technology players in Brazil, driving the definition and

implementation of "To Be" business model for the processes of: Procurement, Sales,

Marketing and Operations. Identified best practices and synergies of R$9 Million/year.

• Managed the implementation of new processes (harvesting, Total Productive Maintenance

(TPM), and supply chain) for a major Sugar-Alcohol Group in Brazil. Improved daily

harvesting productivity in 25% and agricultural equipment availability in 15%.

• Conducted the implementation of processes and systems (SAP) improvements; optimizing

the monthly closing for a major player in the illumination industry in Brazil. Reduced closing

time in 4 days. Implemented SAP reports to assist Management in quick decision-making.

• Managed remote IT projects for global leader in technology, managing the implementation of

SAP in the areas of: supply chain, treasury, reporting (business intelligence), banking (B2B),

controllership, taxes, global finance standardization and Management of Change (MOC).

6 projects of SAP for supply chain optimization initiatives in the USA and Canada,

each of them generating in average US$2 million in annualized savings .

1 project of SAP implementation for a new Global Service Center in Colombia, with

forecasted revenue of US$360 million in three years.

For all projects, responsibilities included: assembly and management of finance team

(20 members on average), coordination of collection requirements, creation of Work

Break-down Structure (WBS), monitoring and controlling schedule, overall Cost-

Benefit Analysis (CBA), monitoring risk and preparation of contingency plan,

coordination of periodic communications with finance team and other interdependent

works-streams, preparation of dashboards, performance of periodic presentations to

C-Level Management and Finance Steering Committees, coordination of MOC

activities for finance stakeholders, guarding of overall quality of the product and

CARLOS A. CORREA SERBIA

2493 Cordoba Bend

Weston FL, 33327

Mobile: +55-11-9-948*-****

E-mail: ***********@*******.***

preparation the following deliverables: stakeholder analysis, change impact analysis,

risk log, communication and contingency plan, RACI matrix, training and testing plan.

09/2010 – 10/2011 Senior Consultant

• Led diagnostic and implementation of a Shared Service Center (SSC) in one of the biggest

educational groups in Brazil. R$3 million in annualized savings. Prepared business case,

managed a team of 2 junior consultants, assisted on the prepara tion of the final report.

Performed final presentation to President and Board of Directors.

03/2008 – 01/2010 Editora Abril. Communications/ Publishing. São Paulo, SP – Brazil

Process Consultant at Veja magazine

• Developed, updated and presented Key Performance Indicators (KPIs) of all operation of the

magazine. Coordinated meetings with internal suppliers, managed supply chain and

implemented corrective actions for continuous improvement of processes.

• Coordinated the development of an online tool for the sales force for advertisement

automation. Reduction of the number of calls and emails by 60%.

• Performed sensibility analysis for the weekly run of prints, looking to minimize magazine’s

waste. Approximated savings of US$98 thousand per year.

• Conducted online surveys to measure the level of satisfaction of internal customers.

• Analyzed the structure and run of prints of the magazine (weekly run of Veja: 1.3 million in

average – 4th highest in the world), looking to maximize the profitability of the edition.

• Analyzed the consumption and paper stock, recommending optimized magazine structure for

future editions.

11/2003 – 02/2007 Sea Star Line. Maritime Cargo Transportation. Puerto Rico – USA.

06/2005 – 02/2007 Administration & Process Supervisor

• Coordinated the planning and implementation of new enterprise resource operating systems,

including: quoting, invoicing, and monitoring of equipment by using barcode system. Reduced

expenses and improved customer service by 29% less in overtime, 51% less time for

dispatch of cargo to customers, 77% less in paper consumption.

• Prepared and updated all Standard Operating Procedures (SOP) of the daily activities in the

San Juan Port (estimated daily cost of operation of US$ 100 thousand).

• Coordinated and performed periodic internal audits of ISO 9000 in the San Juan Port;

• Provided training to employees on new operating procedures.

• Supported other supervisors including: port traffic, equipment control and maintenance.

11/2003 – 06/2005 Administration Supervisor

• Managed accounts payable of the main office (reduced general and administration expenses

by 5% by changing providers and plans).

• Directly supervised 4 employees in the administration areas of: IT, Accounts Payable and

Human Resources.

• Performed and coordinated payroll, selection and hiring, trainings and dismissals of

employees, in addition to administration of employees’ benefits such as medical insurances

and retirement plans.

• Managed government licenses (IRS, Municipal Tax and Patent).

• Prepared and monitored yearly HR budgets, job descriptions and policy manuals.

• Supported the Finance Manager, reporting the entire operation of Sea Star and its KPIs.

CARLOS A. CORREA SERBIA

2493 Cordoba Bend

Weston FL, 33327

Mobile: +55-11-9-948*-****

E-mail: ***********@*******.***

04/2002 – 11/2003 Mobile Paints. Industrial Paints Distributor. Puerto Rico – US.

Administration Supervisor

• Coordinated the planning and implementation of an inventory control system, improving

orders efficiency and customer service.

• Managed accounts payable and accounts receivable with a portfolio of over 300 corporate

clients and 60 suppliers, keeping 90% of customers under 60 days.

• Managed all duties related to HR including: weekly payrolls, monthly commissions, benefits,

recruitment, hiring, dismissals, training, job descriptions and update of policy manual.

• Directly supervised 5 employees in the administration areas of: Accounts Payable, Accounts

Receivable, daily Accounting and Inventory Control.

• Prepared and monitored annual budget for three locations (Carolina, San Juan and St.

Thomas), analyzing monthly results and comparing with plan.

COMPUTER SKILLS

• Projects: Microsoft Project, Visio, Caliber (Requirement tool), Quality Center (Testing tool),

Virtual Rooms

• SAP Modules: FI, CO, SD

• Microsoft Office: SharePoint, Excel, Word, PowerPoint, Access, Outlook, Explorer.

• Accounting for mid size companies: QuickBooks, Great Plains, Business Controller.

• CRM: MS Dynamics, Captiva, Act.

• Other: ADP Payroll, Metrics (Graphic Industry Management), Lindo, Expert Choice (Process tool)

PROFESSIONAL TRAININGS

• KPMG: Integrations & Separations. Sao Paulo – SP. April 2013.

• Harvard Business School online courses: Virtual Teams, Writing Skills, Negotiation Skills,

Delegating, Decision Making, Time Management, Business Case Development, Budgeting,

Marketing essentials, Performance Management, Career Management. 2012-2013

• Microsoft Project. Sao Paulo – BR. April 2010.

• Planning and Managing Projects based on the PMbok. Sao Paulo – BR. March 2010.

• PDGA. Training for managing skills. Editora Abril. Sao Paulo – BR. 2009

• Catho courses: Labor, Tax & Commercial Law Brazil. Sao Paulo – BR. November 2007.

• Leadership Development Program. Jacksonville, FL – USA. July 2006.

• Process Mapping. New York City, NY – USA. April 2006.

• Basics of Transportation of Hazardous Materials. San Juan, PR – USA. March 2006.

• Internal Auditor. Jacksonville, FL – USA. June 2004.

• Emotional Intelligence. Jacksonville, FL – USA. December 2003.

ACHIVEMENTS AND OTHER INFORMATION

CARLOS A. CORREA SERBIA

2493 Cordoba Bend

Weston FL, 33327

Mobile: +55-11-9-948*-****

E-mail: ***********@*******.***

• Active member of the AMSOC. American Society of São Paulo. Volunteer for community

work, since 2009.

• Rotary exchanged student. Fair Haven VT – EUA.1991.

• 2nd place at the Drexel Venture Fair with a Business Plan for the launch of “Suhvan”.

Philadelphia, PA. Spring 2001.

• Member of the basketball team of Universidad Metropolitana. Caracas – Venezuela. 1992-

1997.

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