Supervisor, Customer Service

Debra K. Chadwell

Accomplishments

. Many years of Customer Service/Human Resource experience in the area of

industrial products.

. Served as Manager of Distribution and International Customer Service for

a large corporation.

. Developed and delivered processes to streamline functions and improve

accuracy.

. Wrote specifications and documentation for all department processes.

. Managed the export compliance and documentation for overseas shipments.

. Six Sigma Training

. Root Cause Analysis Training

. Participated in a Kaizen that reduced put away time from three days to

three hours

For UPS small package receiving in a large Distribution warehouse

. Documented all functional procedures

. Standardized Procedures to Eliminate waste and Reduce errors

. Manage employees

Professional Experience

Supervisor - Vera Bradley Designs, Ft. Wayne, IN - March 2011 to current

- Develop work instructions for all functional tasks

- Create a team focus

- Create a Customer-first environment

- Maximize work efficiencies

- Identify and align the daily objectives to meet the demands of all

sales channels.

- Drive awareness of our strategic accounts and communicate and execute

to their needs

- Share information with marketing and sales on customers and market

conditions.

- Responsible for driving customer satisfaction

- Manage all export compliance and training

Manager, International Customer Service & Distribution - Ingersoll Rand,

Bryan, OH ? May, 1981 - June 2009

. Develop customer service procedures to support international

distributors, customers and inside sales personnel.

. Specify and prototype tools to increase distribution efficiently in the

workplace, and work directly with shipping teams to develop customer-

focused content and insure shipment accuracy.

. Ensure customer satisfaction thru exceptional customer service and

timely, accurate responses.

. Collaborate across teams to share information and coordinate on new ideas

at periodic meetings.

. Coordinate logistics with LTL truck carriers and freight forwarders for

international shipments.

. Ensure the proper classification of products for export shipments.

. Make applications for export licenses for products controlled under

export restrictions.

. Manage NAFTA certifications.

. Develop and implement export compliance programs.

. Research and maintain a working knowledge of all regulatory requirements

for business unit.

. Manage inventory levels and oversee annual inventory counts and daily

cycle counts.

. Ensure Sarbanes Oxley compliance and participate in and conduct audits.

. Train export compliance, customer service and distribution functions.

. Completed Six Sigma training.

. Oracle Trainer for iStore and Order Management and Shipping

. Order Management/Pricing Specialist

. Bookkeeper - Murphy's Mart, Bryan, OH ? May 1978 - May, 1981

. Maintain the cash office and bookkeeping functions.

. Oversee the accuracy of nightly cash deposits and register receipts.

. Balance registers against cash, checks and credit card transactions.

Programming and Software Skills

Microsoft Office XP, Microsoft Windows 2000, Clippership, Oracle. SAP

Education

Associates of Arts in Business Management - University of Phoenix, Phoenix,

AZ ? 2008

Core Competencies

. Customer Focused Partnerships

. Team-Oriented

. Human Resource Management Skills

. Synergy Building Skills

. Value Added Philosophy

. Professional Development and Leadership

. Employee Empowerment Environment

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