Receptionist With Customer/Patient Service Skills

Jean Holcomb

Houston, TX

**********.**@*****.*** - 832-***-****

WORK EXPERIENCE

Head Cashier-Trainer-Customer Service Team Member

Walgreens - Hiuston,Tx - November 2005 to April 2014

Responsibilities

Responsible for opening and closing register banks and placing tills on main floor. Following cash flow and

handling check out procedures for customers exit. Trainer for all new employees for protocol, running the

register, opening and closing procedures. Freight and warehouse maintenance. Resets and revisions to

include inventory and ordering of merchandise.

Accomplishments

Proper Training Protocol.

Skills Used

Excellent Customer Service. Ability to adapt to change. Eagerness to teach and learn.

Receptionist/Medical Assistant

Lillian Howard M.D. - Houston, TX - June 2003 to August 2005

Responsibilities

Patient Check- in and out. Answer phones and scheduled all appointments. Collected copays,verified

insurance,responsible for daily bank deposit. Maintained Medical Records per protocol to include Release If

Information. Back up Medical Assistant for clinic.

Medical Assistant/ Floater

MacGregor Medical Association - Houston, TX - May 1991 to May 2003

Responsibilities

Front and back office functions. Patient work up for doctors visit. Surgical Assistant for Ophthalmology and

Dermatology. Phone Triage,Scheduled Appointments and trained new hires.

Accomplishments

To help people stay calm in any situation.

Skills Used

On The Job training. Learn one then teach one.

EDUCATION

127 College Credits in Special Education

Oakland University - Rochester, MI

1971 to 1976

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