Manager Project

SHARFUNNISA QUADRI

**** ****** **** ***, ******, MD, 20723

Cellphone: 651-***-****, Email: ***********@*****.***

Introduction:

** ***** ** ******** **** lifecycle implementation experience in cross-functional systems and projects in fields of

Competitive Retail Energy, Financial Services, Customer Service, Insurance, Credit Cards, Investment Banking,

and Communications & Networking.

I have played many roles throughout my career - Technical Lead, Project Manager, Business Analyst, Solution

Architect, Application Architect, Lead Analyst, and Senior Programmer Analyst ; and have had the opportunity to coach

and work closely with many teams in different organizations as a consultant. This collective exposure has given me an

appreciation for how these roles operate and how they can all fit together to truly deliver value and align with the

company's strategic goals.

I have been Involved in the entire Lifecycle of a software Product release and have Excellent project management skills

and well versed in various methodologies of project management Agile, XP, Lean and Six Sigma concepts to

lead projects and improve processes.

I create and lead teams that knows how to get things done while creating camaraderie between business and IT and

among various IT teams. I increase team members’ capabilities through effective leadership, mentoring, challenging

them, and respecting them for their strengths. I am passionate about transforming individuals and teams in the IT

organization into performing and delivering ROI from a business point of view. I value instilling soft skills and leadership

qualities in the people I lead, to create a culture of empowered teams.

I lead by example identifying opportunities, creating options, and implementing operational solutions that exceed

organizations’ objectives.

I have Successful management, strategic, and operational experience coupled with Business analysis, leadership, and

communication skills. I am Passionate about quality and identify and solve strategic and operational issues for our

customers.

I develop strategies for success throughout the project life cycle - Requirements Gathering, Analysis, Scope, Estimates,

Design, Build, Quality Assurance, Defect Management processes and Production Implementation and Support

Strong analytical skills to translate the business processes to technical solutions & Sound technical skills ranging from

RDBMS to latest CRM, SOA, web services tools, Domain support, business plans, technical Architecture, strategy,

solutions definition, prospecting, client meetings, recruitments, client audits, solution offering

Excellent communication and interpersonal skills which helps me interact with diversified group of Business

People and Technical and Development teams. I know how to organize very structured goal oriented meetings with

various groups, get the requirements finalized, control the project scope and rationalize the Priorities for the Business

and Technical groups.

A go-getter, die-hard Optimist with a positive and professional attitude who knows how to multi-task and work in a super

charged and (often) unstructured environment and generates order out of chaos.

In-depth experience translating customer and industry needs into business and technical requirements, with a

strong ability to understand complex, high-level industry concepts and develop detailed business and

technological specifications. Successful track record of product, project and relationship management with process

definition expertise. Effective implementer with extensive managerial, analytical, communication, and organizational

skills.

EDUCATION:

Bachelor of Engineering in Electronics and Telecommunication from GOVERNMENT

ENGINEERING COLLEGE, JABALPUR, MP, INDIA (Aug 1996 - May 2000)

TRAININGS AND CERTIFICATIONS:

Agile Foundations Training 01/24/2014 – 01/25/2014

Siebel v7.5 CCC Training 11/27/2003 - 12/05/2003

Siebel v7.5 CCC Certification – 01/02/04

Siebel v7.5 EAI Training - 06/07/2004 - 06/12/2004

EXPERIENCE

CRM Tools - Siebel v6, 7.7, 7.7, 7.8 and 8, SalesLogix, Salesforce

PM Tools – HP Agile Manager, PPM, Version One, Microsoft Project

Mobile Application: Bootstrap, Android, iOS Platforms

DESIGN TOOLS – Microsoft Office, Word, Excel, Visio

RDBMS – Oracle 10 G, 9i, 8i, Sybase, SQL Server 7.0, 7.5, 200, My SQL, MS Access, DTS, T-SQL

REPORTING TOOLS - Seagate Crystal Reports, Business Objects, Actuate Reports, Powerbuilder-Datawindow

Reports

PROGRAMMING LANGUAGES - SQL, PL/SQL, Java, Advanced Java, J2EE, Visual Basic, Visual C++, VB .NET,

C# .NET, XML, Python

WEB TECHNOLOGIES - HTML, VB Script, Java Script, ASP, JSP

WEB SERVERS - IIS, BEA Weblogic, Siebel Server, Actuate Reporting Server

Configuration Management tools: Microsoft VSS, TFS, CM Synergy, Harvest, and Microsoft Sharepoint

Operating System: Microsoft Windows 7 and 8, Unix, Linux

PROFESSIONAL EXPERIENCE:

Constellation Energy: April 2008 - till date

Title: Senior Quantitative Analyst

• Solution Architect and Techno-Functional Analyst for Systems Consolidation Projects, Integration of

Siebel and Salesforce CRM with External Partners (Utilities) and Internal Lodestar Pricing and Billing

Systems

• Requirements Gathering to understand the business challenges and Translate requirements into

technical solutions

• Resource and staffing – conducting interviews to onboard new staff

• Worked with business and IT teams to document and implement improvements to system functionality and

business processes

• Change management lead on multiple CRM and Billing system conversions, resulting from mergers and

acquisitions

• Prepared job aids, system manuals and other training materials for users

• Documented and distributed release notes for technical system updates and process changes

• Provided incremental end user training and system support for 800+ Siebel & Salesforce CRM users

• User acceptance tester for CRM system updates in addition to larger projects

• Content steward of internal SharePoint site which stored all applicable retail CRM documentation

• Managed access to Siebel and Salesforce CRM for 800+ users as the appointed SOX approver

• Integration with Utility Distribution Companies - Led a team to design, built the interface between Siebel and

Utilities using Siebel Integration Objects via TIBCO and EDI provider GESTALT. Task involved project planning,

conducting Detailed design meeting with different teams, EDI provider GESTALT, then working with team to

complete design and development, unit test of the interface along with detailed design document.

Eaglecreek Software Services: Sep 2005 – April 2008

Various Client Engagements:

• BMW Financial Services: June 2007 – April 2008

• CIGNA INSURANCE:Sep 2005 – June 2007

**See project details in the appendix

ePairs Inc: Jul 2004 – Aug 2005

Various Client Engagements:

• WRIGHT EXPRESS LLC: July 2004 - Oct 2004

• FARMERS INSURANCE GROUP: Oct 2004 – Aug 2005

**See project details in the appendix

Accenture India: June 2003 - June 2004

Client: NTT/Verio

**See project details in the appendix

Infosys Technologies Ltd: Jan 2001 - May 2003

Client: Goldman Sachs

**See project details in the appendix

Various Training, Freelance Projects : May 2000 – Dec 2000

Various computers Software and Hardware training and projects – assembling computers from scratch, vb system for

internal employees.

WORK STATUS – Green Card

INTERESTS: Music, Long drives, Reading, Traveling, Poetry, Culinary Arts

APPENDIX – Project Details:

Constellation Energy:

Technology: Siebel eEnergy v8.1, EAI, Workflows, VBC, Web Services, Oracle 10G, Tibco, Lodestar Pricing and

Billing, EDI, .NET – C# and VB

Broker Payments Automation: This is a redesign and upgrade of the existing broker payments application using the

enuit’s entrade software. Constellations CRM system for retail energy for both the CnI (Commercial and Industrial) and

residential customers was redesigned to support infinite (any) number of brokers on a deal.

Service Analytics (Budget: 900 K $) : Data from Siebel and various supporting systems is fed to the state of the art

analytics system, OBIEE to produce the reports for management and Leads as well as individual users of the Siebel

system. Reports are also delivered to the management on their mobile devices and emails to make real time decisions

on how to manage their organization effectively

EMT (Budget: 1.8 MM $) : SMB Enrollment Automation The Project is developing a very low touch system and achieve

automation for enrolling the customers over the web, e-sign the contract, Implement Customer self service, show

invoices on the website. Various component of the project are partner/broker facing website,and its Integration with

Siebel and Lodestar and External Partners (Utility Distribution Company).

ERCOT – ISTA Conversion (Budget: 7.0 MM $, Team Size : 10) : Converted 180000 Startex Power Customers into

Siebel along with providing various enhancements for customer care, collections, enrollments, customer self service

and payment automation

Siebel Upgrade (Budget: 1 MM $, Team Size : 4 Onshore, 14 Offshore-India) : Upgrade from siebel version 7.8 to

8.1. Provided lots of efficiencies in the system and enabled siebel to run on new I&O mordernized infrastructure

LRT Automation (Budget: 250,000 $, Team Size: 3) – Provide a very intuitive task based UI for the demand response

sales to complete the enrollments for the enrollment season.

TM Drop Automation (Budget: 250,000 $, Team Size: 3) - Project automated the daily processing of outbound drop

transactions as a result of contract expiration when there is no holdover language in the contract, It also improved the

automated processing of inbound drop transactions from the utility and provided on-system management of exceptions

to the Transaction Management department

REPS/Siebel Interface Redesign (Budget: 60,000 $, Team Size: 3): This interface redesign improved the processing

times a whopping 1100%.

Integration with Utility Distribution Companies: Led a team to design, built the interface between Siebel and Utilities

using Siebel Integration Objects via TIBCO and EDI provider GESTALT. Task involved project planning, conducting

Detailed design meeting with different teams, EDI provider GESTALT, then working with team to complete design and

development, unit test of the interface along with detailed design document.

Systems Consolidations: Constellation achieved a phased implementation of Siebel/L* in the company for various

regions in the United States. The project started in Oct 2007 and completed in Oct 2010. This was a very complex

phased implementation due to the nature of business; each region has different Utilities and ISO’s (Independent System

Operators), different Product Offerings and EDI guidelines and a variety of transactions to interact with the UDC (Utility

Distribution Companies).. I was involved in gathering requirements for the Sales, Transaction Management and

Customer Care groups and designing of the Accounts, Contacts, Opportunities, Activities, Service Requests, Quotes,

Contracts and Orders. Mapping the requirements with what is available in Siebel and guiding the technical teams on

additional requirements that were needed to be fulfilled using custom fields and Rules on Siebel.

BMW Financial Services:

Technology: Siebel eAutomotive v7.5.17, 8.0, EAI, Workflows, VBC, Web Services, SQL Server 2005, Stored

Procedures, C# .NET, BMW Webservices Framework architecture

Customer Central – OTIS Bi-directional Integration: Customer Central is the Master Database for storing contacts at

BMW-FS. This system stores the details of all the contacts that have lease and credit cards with BMW-FS.

OTIS is the system of records for all the vehicles ever produced by BMW since 1970. It also stores the information of all

the owners and drivers for the vehicle.

This project involved a bi-directional integration for all the contacts inserts, updates and merges to sync the data

between BMWNA and BMW Financial Services. It involved configuring an Integration Object to contain all the relevant

contact data and sending out the IO XML to a Biztalk 2005 server. The biztalk in turn sends this message to

Seebeyond, from where OTIS picks it up and does the inserts/updates/merges as required.

When the message comes from OTIS we receive it on our Biztalk server. The message is then sent to Siebel via a http

workflow which then processes the message and does the inserts/updates/merges as required.

The project involved use of EAI technology for continuous real-time bi-directional data persistency between internal

legacy databases, and external customer databases via XML MQ Series and HTTP protocol configurations

Web services:

~ Alphera Law Contracts

When a customer wants to finance a Non-BMW vehicle with BMW-FS they are stored in the Customer Central as

Alphera Contacts, and their accounts with BMW-FS are known as Alphera accounts. And the Car Dealers are known as

Alphera Dealers.

The BMW-FS Contracting terms with the Alphera dealers are different than the BMW Dealers. This project involved

configuring the Dealer Attributes for all the dealers and synching them up with the other backend syetems by using

WebServices.

~ Synch Dealer, Dealer Defaults, Dealer ACH

This project involved synching the dealer data with the back end systems by means of web services.

~ Siebel Contact Service

Since Customer Central is the master data for Contacts/Prospects at BMW-FS all the systems at BMW-FS interact with

Customer Central via this bi-directional web service. They Query Contacts, and also perform inserts and updates to the

contacts, their addresses and emails.

Campaigns and Surveys

BBI Performance Loan Pre Screen – Offers

This is implemented using Siebel Campaign and Campaign Contacts. The contact loads on every Tuesday based on

certain business logic that is in a stored procedure, which gets the contact’s Siebel row id, his account number and

vehicle information. This information is loaded on to campaign contacts for the BBI Performance Loan Prescreen

campaign. This in turn is integrated with Avaya – hence if this customer calls in then the offer comes up on the Reps

screen and they read out the offer to the customer.

Email Campaign for Missing plates:

This is another email campaign that is run using Campaign Contacts. The logic for pulling up the contact information is

stored in a Procedure and this is used to load the campaign contact information. The Comm Outbound Manager polls

campaign contact and sends out emails to all the Lease-Holders whose license plate is not on records yet. Once the

reps receive the response then the email sits in the Registration and Tickets queue for the reps and they read the email

and manually update the license plate number for the Account.

CIGNA INSURANCE:

Technology: Siebel Financial Services 7.7,7.8, EAI, Workflows, VBC, Web Services, Oracle Stored Procedures

EPM Integration: The iSell is a siebel system, which is used by CIGNA for the Accounts, Contacts, Products,

Opportunities and Order Management. EPM is a system used by the underwriters to update a lot of underwriting

information like covered lives, net package premium… to name a few.

• Achieved the integration of the isell and EPM using siebel EAI.

• Created Integration Objects to represent iSell integration entities to EPM.

• Underwriting typically requires extremely complicated calculations and these were done in isell thru the

Business Component scripts.

• Also created and Integration workflow, which is used by an http service which listens to any requests which

come to the EAI Object manager.

• A Siebel 77 Named subsystem was used to configure the http service to invoke this integration workflow.

Web Services:

• Designing and developing Siebel Inbound web services architecture for CIGNA, which is eventually going to

meet all the integration needs of following applications at CIGNA.

• GCPM, Plan Design and Pre Sales are .NET applications, which is currently fed data from Siebel. This is done

thru stored procedures which are invoked by C# Class. The stored procedures are now replaced by a business

service, written in the Siebel tools and exposed as an inbound web service. A wsdl was published and these

external Applications now invoke the Siebel web services for querying, updating and inserting Siebel Data.

FARMERS INSURANCE GROUP:

Technology: Siebel Financial Services v6.0.2, Configuration, Scripting, Business Services, Siebel COM Data Server

with VB, C#. NET and C++, Assignment Manager, Siebel Remote, B2B Framework, Actuate Reports and EAI Inbound

and Outbound Integration using MQ Series, Developing reports for the legal offices using Siebel data XML, XSL and

HTML.

Salvage Vendor Integration: the project involved the integration of Farmers Siebel system with the Various external

systems for the Salvage vendors. This was done using the Siebel EAI Integration Objects, Workflows, Business

Services and Integration Objects. The Vendor requests for the assignments are sent to them thru xml generated by

Integration workflows, and updates are received on these assignments in the xml format, and consumed into Siebel

using inbound EAI workflows.

Claim Assignments: Configured the Assignment Manager to assign the claims based on the zip codes. Also used the

Siebel VB to populate the Zip Codes on the claim units based on the Loss Location, Property Location or Insured's

Location based on the types of the Claims.

Pick Policy: The Policy Details are stored in FACTS, which is a mainframe system. When a Claimant calls the Policy

details are fetched from the mainframe based on the Policy number and/or Customer Last Name Search criteria. And

once the Right Policy is picked a claim is created. This is done using EAI Business Services, COM Automation Server,

Integration Objects, and XML.

Generate a Claim File from the data in CRN - The project used EAI Business Services, Integration Objects, Extreme

Manipulation of the Property Sets based on the parameter XML passed and XSLT. A Siebel data xml was generated

using a C# program and converted to a HTML report using XSLT. The report along with the other information (in XML) is

placed in the MQ. It is picked up by FileNET for further processing and is sent to the Print Fulfillment Center for printing

and is mailed to the address entered. The Carrier's tracking number is then updated in CRN by the Doc Processing

Center.

Various - Financial Log Enhancements, Restricted Driver Enhancements, Secondary Assignments Visibility,

Performance Tuning of Certain Views.

WRIGHT EXPRESS LLC:

Technology - Siebel Call Center upgrade from version 6.0 to version 7.5.3.

Siebel Call Center Upgrade Enhancements: Siebel-Upgrade Enhancements to the Admin Universe, Price Lists,

Customer Set up, Contacts and Drivers Screens;

• Enhancements to the existing functionality of the application – Involved creation of new attributes for the

entities like Accounts, Contacts, Price Lists and Products.

• The Client has a lot of Business Processes, which are not provided by Siebel Out of the Box functionality.

These were accomplished using Configuration, State Model and Scripting.

• There were a variety of complex business processes like adding entitlements to customer agreements based

on Price Lists and Products etc. Business Services were used to accomplish such complicated processes.

NTT/Verio:

Technology: Siebel eCommunications v 7.5.3, Actuate Reports, Crystal Reports, Arbor – Billing System, Micromuse

Netcool, Siebel configuration, scripting, email response, EAI, web services.

eMail Response (Inbound and Outbound) for post sales service and customer satisfaction surveys. Involved in creating

and modifying complex business processes along with various server setup tasks to enable both Inbound and

Outbound email functionality.

Formatted emails – Automatic Filtering of the spams to avoid the overload of Comm Manager. Involved writing a

Business Service to filter spams based on certain well-defined patterns to detect valid emails for Siebel Systems.

Customer Notifications and auto creation of SR– Involved configuration, writing a business service to find out the

Account Manager for the Service Request and configuring an email response workflow to send notifications. Also

Automated was the Creation of a Service Request when there is a problem reported on the MicroMuse NetCool events

screen. Involved scripting, BusComp User Properties, Calculated Fields, modifications to email response workflows and

Integration of Siebel with MicroMuse using EAI with Java Data Beans.

Customer Satisfaction Surveys – Configured using configuration, and email response workflows.

AutoSync of LOVs – Involves integration of Siebel Service Points with the data in the MicroMuse Netcool Object

Server using Java Data Beans.

GOLDMAN SACHS, NewYork: Jan 2001 - May 2003 (Employer – Infosys Technologies Limited)

Technology: Crystal reports v8.5, using Seagate Info APS, and a web-based tool called Report Center was used to

schedule the reports. Actuate Reports, Business Objects, Powerbuilder Reporting

Involved in the requirements gathering, preparation of functional and technical design of reports, coding the SQL

queries and stored procedures and designing of about 200 crystal reports.

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