Quality Manager

Mark D. Littleton

*** ************ ****** *********, ** 37663 423-***-**** ***********@*****.***

Result driven, customer-focused quality manager with strong team and project leadership qualities. Skilled

in recognizing gaps then defining, initiating, and leading projects to close gaps while meeting strategic

objectives. Extremely goal and detailed oriented professional; committed to excellence. Core Competencies

include:

* Leadership Expertise * Excellent Communication Skills

* Problem Solver * Corrective & Preventive Action / Root Cause Analysis

* Strong Organizational Skills * Document Control / Record Retention

* Technical Writing * Destructive / Non-Destructive/Analytical Test Methods

PROFESSIONAL EXPERIENCE

QUALITY / LABORATORY MANAGER / ISO ADMINISTRATOR

RELINE AMERICA - Saltville, VA - October 2009 - Present

Developed, trained and drove production staff on in-process testing on production lines, reducing

scrap & waste by 40% in six months. Developed & implemented quality manual and adhered ISO

9001:2008 registration certificate in six months.

• Developed and coordinate, conduct daily laboratory testing regarding viscosities, e-modulus and

destructive testing in accordance with product, ASTM, DIN and ISO standards.

• Perform research and development testing on all raw materials such as fiberglass, resin, and thin

films for the Alpha-Liner™ composite product.

• Perform routine ISO 9001:2008 internal audits for the organization and presented results to the

management team.

• Analyze, test, and issue reports on incoming raw materials to management.

• Develop and create certificates of analysis (COA) for outgoing Alpha-Liner™ product based on

laboratory test results.

• Maintain, schedule all calibration records on laboratory and production equipment.

EXPLOSIVES FINISHING TECHNICIAN

BAE SYSTEMS (ACCUFORCE) - Kingsport, TN - July 2009 – October 2009

• Prepared, inspected, and tested products throughout the production process for packaging prior to

shipment to internal departments and external customers.

CERTIFIED QUALITY TECHNICIAN / INSPECTOR / PROCESS ANALYST

ROYAL MOULDINGS LTD. - Bristol, TN - August 2008 – June 2009

• Created and conducted in-process testing for continuous plastic extrusion and injection molding

profiles (parts) for critical dimensional specifications using go / no-go gages, calipers, micrometers,

and other various test equipment.

• Tested profiles for windows per AAMA (American Architectural Manufactures Association)

specifications.

• Performed daily process audits of all production lines and company systems.

• Audited product per customer’s specifications while developing and improving current and new

quality procedures.

• Assisted Research and Development department with product drafting and design.

QUALITY MANAGER

HOLLISTION - Church Hill, TN - April 1992 – May 2008

• Managed Quality Assurance and Quality Control (QA/QC) laboratory testing of security coated

products.

• Implemented and improved the Gretag-Macbeth/X-Rite color matching software system for shade

matching and accomplished reducing off-shade complaints of dyed and coated products by 50% in 1

year.

• Developed and customized in-process testing of strict security measurements for multiple

governments’s coated passports.

• Developed, conducted passport, book cover, and industrial coated product laboratory testing per

ASTM, ANSI, MSST and NASTA standards.

• Developed and implemented in-process test reports for customer(s) order traceability resulting in a

total root cause analysis.

• Improved quality processes by implementing strict measurements on woven / non-woven coated

passport, book cover, and lamination packaging materials.

• Performed destructive / non-destructive and analytical tests on thirty-seven government’s security

cloth / non-woven (paper) coated passports per their specifications.

EDUCATION AND

CREDENTIALS

Tri-Cities State Technical Institute, Blountville, TN.

Quality Engineering/Technology 1991

Professional Development Coursework

• ASQ Certified Quality Technician, 1996

• ASQ Certified Quality Inspector, 1999

• ASQ Certified Quality Improvement Associate, 2000

• ASQ Certified Quality Process Analyst, 2007

• ISO 9001-2008 Lead Auditor, 2010

• Process Analysis / Process Improvement

• FMEA

• Research & Development

• Design & Development

• Statistical Process Control (SPC)

• Coordination with Environmental Quality Auditors

• Employee Management / Supervision

• Writing Standard Operating Procedures

• ASTM, ANSI, MSST and NASTA Specifications

• United States Federal Test Methods for Textiles 191-A

References

Wayne Begley: 423-***-****

Tammy Northrop: 423-***-****

Roy Dolen: 423-***-****

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