Customer Service Sales Associate
Resume:
Chelsea B. Jones, LSW
Columbia, PA 17512
******@***.***
OBJECTIVE: To obtain a fulfilling position utilizing a strengths-based approach to enrich the lives of
children and their families.
EDUCATION:
Master of Social Work, Graduated- May 2013
Shippensburg University, Shippensburg, PA - Accredited by the Council on Social Work Education
(CSWE)
Bachelor of Social Work, Graduated- Summa cum Laude, December 2011
Shippensburg University, Shippensburg, PA - Accredited by the Council on Social Work Education
(CSWE)
Honors: Phi Alpha Social Work Honor Society, Inducted January 2009
Masters Level Social Work Licensure (LSW)- Obtained April 30, 2014
RELEVANT EXPERIENCE:
Diocese of Harrisburg, Catholic Charities York Intensive Family Services
Family Therapist, June 2014- Present
• Conduct family therapy or individual sessions with persons or families presently open with York
County Children and Youth
• Develop treatment plans and establish familial goals to preserve the family unit or promote
reunification.
• Utilizes therapeutic interventions as needed to assist the family in reaching their goals.
Holy Spirit Behavioral Health
Crisis Worker, February 2012 – June 2014
Interview and assess consumers who are currently in a crisis situation emotionally or physically
and refer them to the appropriate services.
Operate a 24-hour crisis hotline for consumers in need to call.
Employ tactics of de-escalation to assist consumers in emotional stabilization.
Shippensburg University
Student Research Conference, April-2013
• Conducted an oral presentation at the annual student research conference on campus.
• Highlighted the main findings from a qualitative research study.
• Currently polishing this same study for possible publication.
•
Shippensburg University
Research Graduate Assistant, August 2012- May 2013
• Assisted Social Work Professors with research related tasks and class preparation assignments
The Lesbian, Gay, Bisexual and Transgendered Community Center of Central Pennsylvania.
Master of Social Work Intern, August 2012- May 2013
• Conducted, planned and led group interactions in a weekly LGBT Youth Group.
• Attended local informational fairs to increase awareness and education about the LGBT
Population and services offered to the community by the LGBT Center.
Chelsea B. Jones, LSW
• Visited and maintained relationships with school Gay-Straight Alliances (GSA) in Cumberland
and Dauphin County.
Holy Spirit Behavioral Health
Social Work Intern, August 2011 – December 2011
Assisted patients on the Extended Acute Unit and Acute Unit with discharge preparations
Conducted family meetings when necessary
Helped to enhance patient experience while staying at the hospital by assisting with miscellaneous
tasks
Menno Haven Assisted Living, Chambersburg, PA
Volunteer, January 2009-April 2009
Meeting with an individual biweekly to discuss personal history and current health
Planning activities for us to do
Gathered information to assess her abilities
Boys and Girls Club of Shippensburg, Shippensburg, PA
Counselor/Camp Counselor, February 2009-July 2009
Document incidents and accidents that occur during program hours.
Model appropriate social behavior
Encourage active participation among all youth to minimize risk of negative altercations/injuries
and resolve conflicts
Provide assistance with homework as needed.
Planning and organizing activities for the children to participate
Pinnacle Health, Harrisburg, PA
Emergency Room Registration, April 2007- May 2007
Received valuable training on patient confidentiality, HIPPA regulations/guidelines and
maximizing patient satisfaction with the hospital
Gathered and collected current medical and insurance information
CAMPUS LEADERSHIP/TRAINING:
Social Work Organization (SWO)
Vice President, 2009-2010
Obtained guest speakers for SWO meetings
Assisted in the planning of fundraisers
Planned and helped implement goods fundraisers to benefit children and adults
Phi Alpha, Social Work Honor Society, Inducted January 2009
President, 2009-May 2011
Coordinated with SWO to secure volunteers to assist with fundraising drives and community
service programs
Collected dues and processed applications for new and existing members
PASSHE Women’s Leadership Consortium, Sandy Lakes, PA
Active Member, Summer 2010
Attended workshops about building female leadership
Raised awareness of women’s issues
Empowered the student body to counter these issues in a campus setting using various methods
COMMUNITY INVOLVEMENT:
Church Mission Trips (2004, 2005); South Central PA Sickle Cell Council (2008)
Chelsea B. Jones, LSW
CUSTOMER SERVICE EXPERIENCE:
Sales Associate (Sally Beauty Supply, August 2008-January 2009/August 2009-August 2011)
Student Work Study (Shippensburg University Social Work Department, August 2008-May 2011)
Sales Associate (Sears, Summer 2008)/ (Lane Bryant, September 2006-May 2007))
Customer Service Representative (Cingular Wireless, November 2006-April 2007)
Caregiver (Self Employed, August 2005- October 2006)
Bank Teller (Commerce Bank, January 2005-July 2005)
Secretary (Bailey, Stretton and Ostrowski Law Offices, August 2004 – December 2004, EDSI, May 2011- August
2011)
REFERENCES: Upon Request
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