Customer Service Administrative Assistant

**** ********* *****, ********, ** ***** Phone 404-***-****

************@*****.***

PATRICIA V. DORKO

Objective

To build a long - term career in Logistics, Shipping,

Administration, Coordination and Operations that

offers professional growth and continuous learning

opportunities.

Education and Certifications

Ricardo Palma University, Lima, Per

Bachelor of Business Administration, Major in Human

Resources

Logistics Training

Import and Export Documentation Seminars

International Logistics and Traffic Specialist

Audit Compliance Seminar

Tariff Classification Seminar

NAFTA Seminar

International Trade Finance and Payment Options, Bank

of America

Compliance with Export Controls, U.S. Department of

Commerce

Interpreter /Translator Training

MING Forum

Culturesmart Medical Interpreter Training Program

Translation Department Intern, LATN Translation and

Interpretation Services

SDL Trados Studio Training Program

Translation training seminar, Culture Connect

Work experience

September 2014 - Present Hyundai Merchant Marine

Atlanta, GA

Inside Sales Coordinator

Point of contact for customers and support for Account

Executive

Proactively managing all aspects of service contract

administration including quoting rates, contract

amendments, maintaining tariff increases/changes,

requesting routes

Rates request for, special equipment, hazardous cargo

charges, accessorial charges, etc..

Assisting Account Executives and customers with

problem resolution as necessary

Maintaining all back up files of key correspondence,

contract amendments, approvals and signature page

receipts

Quoting tariff rates & surcharges to customers

Coordinating global and key account bids with Account

Executives and Pricing Department to ensure accurate

and timely completion

September 2013 - September 2014 Kids II, Inc.

Atlanta, GA

Logistics Coordinator

Provide shipping/freight quotes to customer service

associates as requested

Prepare commercial documents for Export shipments as

needed

Handle all returns and claims as requested

Upload all export shipping documents & instructions to

the portal (For the manufacturing facilities, brokers

or customer needs).

Receive all containers from different warehouses into

Pointman Software

Tracking international and/or domestic shipments from

all suppliers from the point of origin until delivered

to final destination. Managing & maintaining all

system data pertaining to inbound & outbound

shipments.

Receiving & reviewing shipping documentation.

Upload GCC documents into Pointman Software for all

activity being handled in the US Manufacturing

facilities.

Work with the Far East & US Manufacturing locations to

ship samples to the Mexico testing lab.

Prepare all shippers letter of instruction, export

checklist, & commercial documents for export shipments

(whether moving by truck or ocean following the

specific export routing instructions by customer).

August 2007 - September 2013 Atlanta Linguistic

Services LLC Atlanta, GA

Freelance Translator and Interpreter

Interpreter for companies, hospitals, government

agencies and LEP individuals

Translation of manuals and legal documents

Jul 2006 - Jul 2007 United Parcel Service

(UPS)

Atlanta, GA

Import Coordinator

Accepted and recorded sea freight, cost estimation,

shipping contracts, and commercial transactions

Monitored arrival of freight, interacted with customs

brokers, and reviewed documentation from shipper

Handled customer queries and resolved any problems

Arranged customer collections and follow-up

Mar 1999 - May 2006 American Honda Motor Co.

Alpharetta, GA

Senior Export Administrator

Responsible for administrative functions for the

export of power equipment products worldwide,

including product planning, logistics, and traffic

Initiated substantial savings by performing freight

forwarding documentation in-house

Maintained all records including pricing and inventory

reports, accounts payable, and vendor invoices

Responsible for order processing in SAP, communication

with customers & Freight Forwarder

1998 - 1999 Fleri's

Realty Alpharetta, GA

Administrative Assistant

Provided administrative support and interpretation

services for Spanish-speaking clients

1997 - 1998 Priority One

Staffing Norcross, GA

Translator / Customer Service Representative

Worked as bilingual CSR

Translated manuals and reports and acted as

interpreter in meetings

Made Work Benefits and Compensation presentations to

Spanish-speaking employees

Summary of qualifications

Extensive experience in international commerce

Excellent interpersonal skills; customer-focused;

demonstrated problem-solving abilities

SAP, Share Point, EMCOM 2000, CICS, PeopleSoft,

QuickBooks, Lotus Notes, Microsoft Office Suite, SDL

Trados Studio, Pointman Software, GAUS system

Fluent in (Spanish - English); basic knowledge of

Italian

Strong background in providing interpretation and

translation services in a wide range of businesses

Certified Medical Interpreter

Punctual, Responsibility, Professionalism

Finance and business administration, understanding of

basic accounting

References

Will be Provided Upon Request

Contact this candidate