Customer Service Project Manager

Lois Ambrose

Administrative Assistant

Concord, CA

****.*.*******@*****.*** - 925-***-****

WORK EXPERIENCE

Tradeshow Coordinator

Bio-Rad Laboratories

Hercules CA

June 2011 - November 2014

Coordinate trade show, schedule, schedule staff, travel to show and set up, budgets for shows.

Marketing Assistant

Innovative Technical Solutions, Inc - Walnut Creek, CA - February 2005 to November 2009

Provided administrative and executive support within a high volume marketing department with over 350+

employees, engineers, and construction DoD contractors. Managed all trade show events; including Trade

Show selection, scheduling and staffing, budgeting, booth material production. Responsible for the ordering

and printing of marketing materials for all of its 26 offices nationally and internationally located. In charge of

selecting and ordering all marketing items (shirts, mugs, give-aways etc.) while staying within budget.

Recognized for my high-quality work ethic, organization skills and customer service.

Environmental and Marketing Assistant

ST Services - Martinez, CA - January 2002 to February 2005

Reported directly to two managers who were responsible for overseeing 12 Petroleum Terminals all along

the West Coast. Provided excellent customer service to clients and daily communications with regulators.

Prepared and maintained annual reporting calendar. Prepared and organized training material . Coordinated

annual emergency spill response drills. Co-chaired California safety.

Aviation Diesel Marketing Assistant - Promotion

Chevron Products - San Ramon, CA - November 1999 to January 2002

Project Assistant

Chevron - Richmoned, CA - March 1988 to November 1999

Supported six Aviation/Diesel Sales Managers, four Territory Managers and 48+ support staff members.

Duties included scheduling and coordination of all travel arrangements, meetings, power point presentations,

conventions, banquets and catering needs. Responsible for requisition, distribution, and payment for all

Aviation and Diesel groups' necessities, gifts for Aviation/Diesel outside customers, office supplies, annual

Aviation calendars, business cards, etc.. Managed and reconciled monthly three PROCARD accounts,

and worked closely with the Chevron Financial Center for resolution to any discrepancies. Provided

word processing and PowerPoint presentations to Board of Directors, maintained training databases,

communications to customers. Accountable for accurate input of timekeeping in the TESS database, track all

vacation and sick banks. Skilled with the Chevron SAP software.

Project Manager and engineering support for joint Chevron and Honeywell re-instrumentation project at

Chevron's Richmond Refinery. Duties included maintaining project status reports, general office organization

for 50+ employees, scheduling training, maintaining training records, scheduling and coordinating travel

arrangements and charting safety statistics for refinery projects. Maintained project budgets.

EDUCATION

AA in Business

Diablo Valley College - Pleasant Hill, CA

January 1986 to January 1989

AA in Business

Diablo Valley College

ADDITIONAL INFORMATION

Skills:

• Superior Organizational & Administrative skills

• Excellent communication skills; able to communicate with all levels of management, staff and clients, quickly

building rapport and effective business relationships

• Organized Trade Show events; requiring outstanding time management skills, attention to detail and maintain

budgets constraints

• Coordinated and staffed Hospitality Meetings & Affairs, Catering Events, etc.

• Visio

• Ability to prioritize and act accordingly, juggling multiple and often competing priorities with ease and

confidence

• General Bookkeeping; AR/, A/P, collection calls, prepare bank statements

• Exceptional Travel Coordinator

• Type (60 WPM) & 10 key touch

• ACT! Database

• SAP

• Lotus Notes

• MS Office -Word, Excel, PowerPoint, Outlook, Access

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