Customer Service Representative

Location:

Starkville, MS, 39759

Posted:

February 02, 2015

Contact this candidate

Resume:

Tiffany Trantham

*** ********** **. *** *, Starkville, MS 39759

662-***-****

*******************@*****.***

Career Overview

Dedicated Customer Service Representative motivated to maintain customer

satisfaction and contribute to company success. I have worked customer

service at Wal-Mart and K-Mart.

Core Strengths

* Strong organizational skills

* Active listening skills

* Seasoned in conflict resolution

* Courteous demeanor

* Energetic work attitude

* Customer service expert

* Opening/closing procedures

* Telephone inquiries specialist

* Adaptive team player

* Store maintenance ability

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of

sales

Customer Interface

Greeted customers upon entrance and handled cash and credit transactions.

Assisted customers over the phone regarding store operations, product,

promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer

flow.

Customer Assistance

Worked with company systems and diligently completed all assigned tasks,

working overtime as needed.

Work Experience

David's Bridal Tupelo, MS

Junior Stylist January-Present

My primary goal is to assist bridal parties and special

occasion parties to find the special dress to make that day perfect. I help

Bridal Stylist assist the bride in finding her perfect dress. I assist in

the upkeep of the store, running the register, and welcoming the customers.

Mississippi University for Women, Columbus, MS

Student Intern in Writing Center September-Present

The primary aim of the Writing Center is to help students

become more confident, effective writers. Tutors work with writers of all

levels and disciplines on a variety of assignments and projects, such as

freshman compositions, lab reports, research papers, theses, resumes and

job search correspondence, proposals, and creative writing.A writing tutor

may help students

. Interpret an assignment sheet, talk through ideas for a paper, discuss

course readings, or plan for a paper

. Consider choices with regard to audience, focus, purpose, reasoning,

or organization

. Develop ideas with greater specificity

. Acquire research strategies, integrate scholarly sources, and apply

proper documentation (such as MLA or APA)

. Improve editing and proofreading skills, expand vocabulary, and better

understand technical conventions of academic writing

Writing tutors also maintain tutoring records, develop and present

workshops, and mentor newer tutors. Our tutors work anywhere from five to

twenty hours per week in addition to attending training sessions every

other week.

Kmart, Columbus, MS

Nightly Sales floor Supervisor May 2014-August 2014

Maintained up-to-date knowledge of store policies regarding

payments, returns and exchanges. Prevented store losses using awareness,

attention to detail and integrity. Excelled in exceeding daily credit card

application goals. Developed highly empathetic client relationships and

earned reputation for exceeding sales goals. Cross-trained and provided

back-up for other customer service representatives when needed. Worked as a

team member performing cashier duties, product assistance and cleaning.

Resolved product issues and shared benefits of new technology. Expressed

appreciation and invited customers to return to the store. Managed quality

communication, customer support and product representation for each client.

Assisted customers with store and product complaints. Guaranteed positive

customer experiences and resolved all customer complaints. Processed and

issued money orders for customers. Maintained adequate cash supply in cash

drawers in multiple checkout stations. Responsible for getting customers

checked out in a timely manner and guaranteeing high level of customer

service. Managed cash stock and inventory balances accurately. Assisted

customers in finding out-of-stock items. Recommended, selected and helped

locate merchandise based on customer needs and desires. Regularly sought

opportunities to up sell and add on additional merchandise.. Performed

store opening duties, including counting cash drawers and checking all

equipment for proper functioning. Organized the store by returning all

merchandise to its proper place. Processed merchandise returns and

exchanges. Send and receive money using Western Union. Set breaks. Overrode

price. Closed the store.

Wal-Mart, Starkville, MS

Customer Service Representative July 2013-December 2013

Maintained up-to-date knowledge of store policies regarding

payments, returns and exchanges. Prevented store losses using awareness,

attention to detail and integrity. Developed highly empathetic client

relationships. Cross-trained and provided back-up for other customer

service representatives when needed. Computed accurate sales prices for

purchase transactions. Worked as a team member performing cashier duties,

product assistance and cleaning. Prepared and sold broad range of

customized merchandise to individuals. Resolved product issues and shared

benefits of new technology. Expressed appreciation and invited customers to

return to the store. Managed quality communication, customer support and

product representation for each client. Interacted with customers and

retail buyers to follow-up on shipping statuses and expedited orders.

Resolved product/policy issues and shared benefits of new technology.

Assisted customers with store and product complaints. Guaranteed positive

customer experiences and resolved all customer complaints. Processed and

issued money orders for customers. Maintained adequate cash supply in cash

drawers in multiple checkout stations. Responsible for ringing up customers

in a timely manner and guaranteeing high level of customer service. Managed

cash stock and inventory balances accurately. Assisted customers in finding

out-of-stock items. Kept abreast of rapidly evolving technology.

Recommended, selected and helped locate merchandise based on customer needs

and desires. Regularly sought opportunities to up sell and add on

additional merchandise. Communicated all merchandise needs or issues to

appropriate supervisors. Performed store opening duties, including counting

cash drawers and checking all equipment for proper functioning. Organized

the store by returning all merchandise to its proper place. Processed

merchandise returns and exchanges. Sent money using MoneyGram. Receive

money using MoneyGram. Make payments using MoneyGram.

Kmart, Corinth, MS

Customer Service Representative August 2011-July 2012