Customer Service Representative
Resume:
Tiffany Trantham
*** ********** **. *** *, Starkville, MS 39759
acn464@r.postjobfree.com
Career Overview
Dedicated Customer Service Representative motivated to maintain customer
satisfaction and contribute to company success. I have worked customer
service at Wal-Mart and K-Mart.
Core Strengths
* Strong organizational skills
* Active listening skills
* Seasoned in conflict resolution
* Courteous demeanor
* Energetic work attitude
* Customer service expert
* Opening/closing procedures
* Telephone inquiries specialist
* Adaptive team player
* Store maintenance ability
Accomplishments
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of
sales
Customer Interface
Greeted customers upon entrance and handled cash and credit transactions.
Assisted customers over the phone regarding store operations, product,
promotions and orders.
Multi-tasking
Cashiered with two cash registers at once in tandem to maximize customer
flow.
Customer Assistance
Worked with company systems and diligently completed all assigned tasks,
working overtime as needed.
Work Experience
David's Bridal Tupelo, MS
Junior Stylist January-Present
My primary goal is to assist bridal parties and special
occasion parties to find the special dress to make that day perfect. I help
Bridal Stylist assist the bride in finding her perfect dress. I assist in
the upkeep of the store, running the register, and welcoming the customers.
Mississippi University for Women, Columbus, MS
Student Intern in Writing Center September-Present
The primary aim of the Writing Center is to help students
become more confident, effective writers. Tutors work with writers of all
levels and disciplines on a variety of assignments and projects, such as
freshman compositions, lab reports, research papers, theses, resumes and
job search correspondence, proposals, and creative writing.A writing tutor
may help students
. Interpret an assignment sheet, talk through ideas for a paper, discuss
course readings, or plan for a paper
. Consider choices with regard to audience, focus, purpose, reasoning,
or organization
. Develop ideas with greater specificity
. Acquire research strategies, integrate scholarly sources, and apply
proper documentation (such as MLA or APA)
. Improve editing and proofreading skills, expand vocabulary, and better
understand technical conventions of academic writing
Writing tutors also maintain tutoring records, develop and present
workshops, and mentor newer tutors. Our tutors work anywhere from five to
twenty hours per week in addition to attending training sessions every
other week.
Kmart, Columbus, MS
Nightly Sales floor Supervisor May 2014-August 2014
Maintained up-to-date knowledge of store policies regarding
payments, returns and exchanges. Prevented store losses using awareness,
attention to detail and integrity. Excelled in exceeding daily credit card
application goals. Developed highly empathetic client relationships and
earned reputation for exceeding sales goals. Cross-trained and provided
back-up for other customer service representatives when needed. Worked as a
team member performing cashier duties, product assistance and cleaning.
Resolved product issues and shared benefits of new technology. Expressed
appreciation and invited customers to return to the store. Managed quality
communication, customer support and product representation for each client.
Assisted customers with store and product complaints. Guaranteed positive
customer experiences and resolved all customer complaints. Processed and
issued money orders for customers. Maintained adequate cash supply in cash
drawers in multiple checkout stations. Responsible for getting customers
checked out in a timely manner and guaranteeing high level of customer
service. Managed cash stock and inventory balances accurately. Assisted
customers in finding out-of-stock items. Recommended, selected and helped
locate merchandise based on customer needs and desires. Regularly sought
opportunities to up sell and add on additional merchandise.. Performed
store opening duties, including counting cash drawers and checking all
equipment for proper functioning. Organized the store by returning all
merchandise to its proper place. Processed merchandise returns and
exchanges. Send and receive money using Western Union. Set breaks. Overrode
price. Closed the store.
Wal-Mart, Starkville, MS
Customer Service Representative July 2013-December 2013
Maintained up-to-date knowledge of store policies regarding
payments, returns and exchanges. Prevented store losses using awareness,
attention to detail and integrity. Developed highly empathetic client
relationships. Cross-trained and provided back-up for other customer
service representatives when needed. Computed accurate sales prices for
purchase transactions. Worked as a team member performing cashier duties,
product assistance and cleaning. Prepared and sold broad range of
customized merchandise to individuals. Resolved product issues and shared
benefits of new technology. Expressed appreciation and invited customers to
return to the store. Managed quality communication, customer support and
product representation for each client. Interacted with customers and
retail buyers to follow-up on shipping statuses and expedited orders.
Resolved product/policy issues and shared benefits of new technology.
Assisted customers with store and product complaints. Guaranteed positive
customer experiences and resolved all customer complaints. Processed and
issued money orders for customers. Maintained adequate cash supply in cash
drawers in multiple checkout stations. Responsible for ringing up customers
in a timely manner and guaranteeing high level of customer service. Managed
cash stock and inventory balances accurately. Assisted customers in finding
out-of-stock items. Kept abreast of rapidly evolving technology.
Recommended, selected and helped locate merchandise based on customer needs
and desires. Regularly sought opportunities to up sell and add on
additional merchandise. Communicated all merchandise needs or issues to
appropriate supervisors. Performed store opening duties, including counting
cash drawers and checking all equipment for proper functioning. Organized
the store by returning all merchandise to its proper place. Processed
merchandise returns and exchanges. Sent money using MoneyGram. Receive
money using MoneyGram. Make payments using MoneyGram.
Kmart, Corinth, MS
Customer Service Representative August 2011-July 2012
Maintained up-to-date knowledge of store policies regarding
payments, returns and exchanges. Prevented store losses using awareness,
attention to detail and integrity. Excelled in exceeding daily credit card
application goals. Developed highly empathetic client relationships and
earned reputation for exceeding sales goals. Cross-trained and provided
back-up for other customer service representatives when needed. Worked as a
team member performing cashier duties, product assistance and cleaning.
Resolved product issues and shared benefits of new technology. Expressed
appreciation and invited customers to return to the store. Managed quality
communication, customer support and product representation for each client.
Assisted customers with store and product complaints. Guaranteed positive
customer experiences and resolved all customer complaints. Processed and
issued money orders for customers. Maintained adequate cash supply in cash
drawers in multiple checkout stations. Responsible for ringing up customers
in a timely manner and guaranteeing high level of customer service. Managed
cash stock and inventory balances accurately. Assisted customers in finding
out-of-stock items. Recommended, selected and helped locate merchandise
based on customer needs and desires. Regularly sought opportunities to up
sell and add on additional merchandise. Communicated all merchandise needs
or issues to appropriate supervisors. Performed store opening duties,
including counting cash drawers and checking all equipment for proper
functioning. Organized the store by returning all merchandise to its proper
place. Processed merchandise returns and exchanges. Send and receive money
using Western Union.
Little Cease's, Corinth, MS
Cashier October 2008-February 2009
While working the Christmas holiday, I worked the drive-thru
window taking orders and payments. I cleaned at night and helped close the
store.
Educational Background
Mississippi University for Women, Columbus, MS
Graduation Year: 2015
English, Bachelor of Arts
Corinth High School, Corinth, MS
Graduation Year: 2010
High School Diploma
References
Mandy Cornelius
Kmart HR Manager
Corinth, MS
Wanda Burns
Kmart Assistant Manager
Corinth, MS
Jasmine Davis
Kmart Assistant Manager
Corinth, MS
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