Customer Service Manager
Resume:
Kanika Malik
*************@*****.***
**/*, **** ** **, Gandhi Colony, Muzaffarnagar, Uttar Pradesh-251001 (+91
Summary of Experience (1.5+ years):
Human Resource:
Human Resource planning, Assurance on availability, Monitoring, Cost
Control, Deputations, Knowledge Enhancement, Up-gradation, Improvement,
Evaluation of effectiveness, Logistics planning and provision, Competence
mapping, Man motivation and empowerment, Standards Procedures and
Objectives formulation with management.
Administration: Logistics planning, Arrangement, Placement, Audit, Need
identifications and its evaluation, Employee Motivation schemes deployment
etc
Educational Qualification
. Masters in Business Administration in HRM from IMT, Ghaziabad
- Pursuing
. Bachelor of Computer Applications from KURUKHRESTRA UNIVERSITY
Experience:
Core Competencies
. Excellent lessoning skills
. Performed compliance audits and maintained accurate records
. Worked with different prestigious organizations
Key Skills
. Strong spoken and written communication skills
. Team Work Skills
. A patient and reassuring manner
. 2nd Position in Inter College IT Quiz Competition held at TIMT in Yamuna
Nagar
. Gold Medalist in Inter College Badminton Competition in double series
held at Ambala
. Worked as HR Head for 600 boarders in DAV Hostel Yamuna Nagar
Job Profile: (Asst Manager - HR & Admin)
. Recruiting and selecting employees for the company.
. Shortlisted the resume from different portal like Naukri, Timejobs.com,
Careesama, Spanjob.com, indeed.
. Arranging interviews and complete facilitation till joining.
. Designing and preparing Appointment letter and Offer letter
. Joining formalities and documentation of new employee and Induction and
Training.
. Handling, guiding and monitoring the team.
. Maintaining payroll of all the employees.
. Maintaining salary slip statements.
. Coordinate with marketing department.
. Managing Guest, visitors & customers.
. Managing timely payment of Electricity bill, Telephone bill, etc.
. Managing uniforms for both workers & employees, maintenance of their
records & distribution, issuing visiting card and Id card etc
. Managing Travel arrangements, Hotel arrangements along with arrangements
of meals and transport.
. Accountable for deciding that what & how much should be purchased.
. Coordinating with Domestic suppliers and negotiating on price.
. Maintaining companies Website.
. Configure Outlook and backup of all employees.
. Background Verification.
Past Experience:
AISATS (Singapore Airlines), New Delhi September 2013 to August 2014
Customer Service Agent
Other Information
Date of Birth : July 28, 1992
Marital Status : Single
Contact : +91-85-276-*****
Mail : *************@*****.***
Languages Known : English, Hindi, and Punjabi.
Passport Details : L 7106749, Muzaffarnagar, Indian
Nationality
Date : (KANIKA
MALIK)
As Asst. Manager-HR & Admin (CTC - 2.7 LPA)
DBSS [Present Employer], Corporate Office, Gurgaon, India
DB Secure Solution Pvt. Ltd. Specializes in Designing, installing and
integrating state-of-the-art security solutions that help organizations
mitigate risks, improve event response time and effectively manage overall
security environment.
DBSS is the Indian representative of some of the most reputed global brands
in the security business dealing in Face Recognition, 360 Degree view
surveillance, Riot Gear and explosive detectors. DBSS also provides Risk
Consultancy and control Room operators.
DBSS has already commissioned state-of-the-art security systems in GOOGLE.
DLF group, BHARTI group, JW Marriott, Haldiram's and IIT Delhi.
Contact this candidate