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Customer Service Manager

Location:
Suri, WB, India
Posted:
February 02, 2015

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Resume:

Kanika Malik

acn45o@r.postjobfree.com

**/*, **** ** **, Gandhi Colony, Muzaffarnagar, Uttar Pradesh-251001 (+91

852*-***-***)

Summary of Experience (1.5+ years):

Human Resource:

Human Resource planning, Assurance on availability, Monitoring, Cost

Control, Deputations, Knowledge Enhancement, Up-gradation, Improvement,

Evaluation of effectiveness, Logistics planning and provision, Competence

mapping, Man motivation and empowerment, Standards Procedures and

Objectives formulation with management.

Administration: Logistics planning, Arrangement, Placement, Audit, Need

identifications and its evaluation, Employee Motivation schemes deployment

etc

Educational Qualification

. Masters in Business Administration in HRM from IMT, Ghaziabad

- Pursuing

. Bachelor of Computer Applications from KURUKHRESTRA UNIVERSITY

Experience:

Core Competencies

. Excellent lessoning skills

. Performed compliance audits and maintained accurate records

. Worked with different prestigious organizations

Key Skills

. Strong spoken and written communication skills

. Team Work Skills

. A patient and reassuring manner

. 2nd Position in Inter College IT Quiz Competition held at TIMT in Yamuna

Nagar

. Gold Medalist in Inter College Badminton Competition in double series

held at Ambala

. Worked as HR Head for 600 boarders in DAV Hostel Yamuna Nagar

Job Profile: (Asst Manager - HR & Admin)

. Recruiting and selecting employees for the company.

. Shortlisted the resume from different portal like Naukri, Timejobs.com,

Careesama, Spanjob.com, indeed.

. Arranging interviews and complete facilitation till joining.

. Designing and preparing Appointment letter and Offer letter

. Joining formalities and documentation of new employee and Induction and

Training.

. Handling, guiding and monitoring the team.

. Maintaining payroll of all the employees.

. Maintaining salary slip statements.

. Coordinate with marketing department.

. Managing Guest, visitors & customers.

. Managing timely payment of Electricity bill, Telephone bill, etc.

. Managing uniforms for both workers & employees, maintenance of their

records & distribution, issuing visiting card and Id card etc

. Managing Travel arrangements, Hotel arrangements along with arrangements

of meals and transport.

. Accountable for deciding that what & how much should be purchased.

. Coordinating with Domestic suppliers and negotiating on price.

. Maintaining companies Website.

. Configure Outlook and backup of all employees.

. Background Verification.

Past Experience:

AISATS (Singapore Airlines), New Delhi September 2013 to August 2014

Customer Service Agent

Other Information

Date of Birth : July 28, 1992

Marital Status : Single

Contact : +91-85-276-*****

Mail : acn45o@r.postjobfree.com

Languages Known : English, Hindi, and Punjabi.

Passport Details : L 7106749, Muzaffarnagar, Indian

Nationality

Date : (KANIKA

MALIK)

As Asst. Manager-HR & Admin (CTC - 2.7 LPA)

DBSS [Present Employer], Corporate Office, Gurgaon, India

DB Secure Solution Pvt. Ltd. Specializes in Designing, installing and

integrating state-of-the-art security solutions that help organizations

mitigate risks, improve event response time and effectively manage overall

security environment.

DBSS is the Indian representative of some of the most reputed global brands

in the security business dealing in Face Recognition, 360 Degree view

surveillance, Riot Gear and explosive detectors. DBSS also provides Risk

Consultancy and control Room operators.

DBSS has already commissioned state-of-the-art security systems in GOOGLE.

DLF group, BHARTI group, JW Marriott, Haldiram's and IIT Delhi.



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