Customer Service High School

Amber Rakowski

Front desk Receptionist

Taylor, MI

*************@*****.*** - 313-***-****

WORK EXPERIENCE

Front desk Receptionist

Northern Grounds Landscaping - Taylor, MI - May 2014 to January 2015

Answered and responded to all faxes and calls, as well as making calls to clients for minor issues such as

reminders, or payments.

• Setting all appointments or working to replace any cancelations.

• Handled and filed all checks, receipts, contracts as well as sending in the businesses personal bills and

employee's checks.

• Assembled weekly schedules for employees.

• Set interviews for potential employees

Server / Bartender

Applebee's Neighborhood Bar and Grill - Southgate, MI - February 2012 to May 2014

Hired as a waitress

• Greet guests in a timely and friendly manner, suggesting a drink and appetizer to start.

• Ringing in food and beverage orders in computer system as well as handling all cash.

• Checking identification for anyone appearring to be under the age of 40.

• Delivering drinks within 1 minute.

• Suggesting a second drink before meal arrives.

• Daily opening and closing side work.

• Promoted to Bartender.

• Creating conversations with each and every guest making them feel welcomed.

• Bar cleaning duties from sweeping and mopping to emptying all coolers and scrubbing them down nightly.

• Always suggesting upsells when possible to further guests satisfaction.

• Promoted to Bar Trainer.

• Taught trainees each and every last detail there is to know about the bar, liqours, and recipes.

• Documented all details about trainee's progress.

• Informed management of any complications or successes trainee had.

• Never over serving, and always paying attention to signs of behavioral change in guests to prevent further

problems.

Cocktail Waitress

Oakwood Bar and Grill - Dearborn, MI - October 2010 to January 2012

Promoted grand re-opening of the newly remodeled Oakwood.

• Greeted guests fast and friendly, suggesting one of our nightly specials.

• Up selling products whenever possible.

• Check identification for anyone who appears under the age of 40.

• Never over serving guests, watching for signs such as behavioral changes, unable to stand, spill drinks, etc.

• Notify manager whenever such problems arise, providing the guest with water and a light meal while we

contact a friend or a cab.

• Creating conversations with each and every guest, making them all feel equally special.

• Daily opening and closing side work.

Hostess / Foodrunner / Busser

Texas Roadhouse - Taylor, MI - July 2009 to August 2010

Greet guests at door, welcoming them in with a smile and a greeting.

• Kept track of all server's tables, and rotation charts.

• Walk guests to table, informing them of the daily specials.

• Charted call ahead seating, or reservations.

• Cleaned off all tables as soon as guests left, insuring that estimated times given to waiting guests will not

exceed their quote.

• Call open menu count to back of house every 10-20 minutes.

• Expo and ran food to appropriate table, and seat number.

• Helped busy servers with any small additions their tables may need during busy times.

Cleaned all entrance areas in front of house thoroughly, daily.

EDUCATION

Henry Ford Community College - Dearborn, MI

January 2009 to May 2011

Diploma

Truman High School - Taylor, MI

August 2004 to June 2008

ADDITIONAL INFORMATION

SPECIAL SKILLS

• Several years of experience in the Customer Service industry.

• Highly skilled at multi-tasking being able to complete numerous assigned tasks.

• Perform best in a fast paced environment, or one in which there are constant tasks to be completed.

• Promoted to bartender in 2013 for highest alcohol sales in our region of Applebee's stores.

• Open minded individual. Can work extremely well on own, or with a team. Always accepting constructive

criticism and others opinions without taking offense.

• Knowledge of multiple computer systems, and cash handling.

• Very determined hard worker who does everything that needs to be done to pick up on and learn new

information, and programs as quickly and efficiently as possible.

QUICK BIT ABOUT MYSELF

I am 24 years old, and not enrolled in any schooling program at the time or in the near future. Although

most of my experience may appear as just a bunch of waitressing experience, I assure you I took more

from my past employers other than how to write down an order. I look at it as being in the customer service

industry because expanding my communication skills is one of the biggest gifts it has given me. I can have a

genuine conversation with just about anyone, about anything. Another skill I am proud of that I gained from

past employment is multi-tasking. I have been working in very fast paced environments, where at any given

moment there are multiple things that need to be accomplished quickly and efficiently. There was never time

to forget something or make small mistakes. Through those challenges I feel I have mastered, and even enjoy

working in an environment where multi-tasking is going to be a day to day job. Although I know at any job

there are always tasks that need to be attacked and conquered it's only a matter of perspective. Also, I am

very aware that bringing a negative attitude into the workplace not only affects my performance, but can affect

the performance of my coworkers as well. With that being said, I know that if I do have any issues going on

outside of work, to leave them outside of work! I put a different mindset on when I walk into work. Anything

that might have been bothering me HAS to take a backseat for the sake of my own performance. My most

recent job at Northern Grounds Landscaping has brought a new scenery into my work experience, and through

that I know for sure I can take on unfamiliar issues without becoming stressed. For a change I was not on my

feet running around, but by no means was being an office assistant any less challenging. I was introduced

to multiple windows, and Microsoft programs, as well as learning how to balance multiple phone calls, faxes,

emails, and even appointments coming through the front door all at once. In my mind, this kind of challenging

work is mind pleasing!

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