Management and Collections
Resume:
Steve Rivera
Greenacres, FL 33413
**********@***.*** 954-***-**** Cellular
QUALIFICATION HIGHLIGHTS:
Strong leadership and interpersonal skills. Infectious enthusiasm and
confidence, with a history of Management, Customer Service, Sales and
Collection experience.
Excellent analytical skills. Able to learn technical and functional
information quickly, apply it in the appropriate context, then communicate
the needs with technical and non-technical team members.
Exceptional verbal and written communication skills.
COMPUTER SKILLS:
Microsoft 2010 Word/Excel/Outlook, Windows 8, NT, 2000, XP, and
Professional
Adobe Acrobat Professional, QuickBooks Pro2008, Xactimate and Chronicle 6.7
EMPLOYMENT SUMMARY:
2009-Present: General Manager
New York City Restoration, New York
o Responsible for recruiting new employees.
o Perform training for all new employees and oversee job sites
in the field.
o Oversee and assist the telemarketers on the sales floor.
o Direct the bookkeeper on payroll, accounts receivable and HR
Duties
( Responsible for Inventory of equipment and
chemicals.
( Responsible on collecting payments from
customers and Insurance
companies.
( Responsible for dispatching and inspecting
emergency fire and water
damage clean up areas.
2002-2007: Office Manager
First United Mortgage Services, Florida
? Oversee and assist the telemarketers and loan
officers on the sales
floor.
? Responsible for recruiting new employees.
? Responsible for maintaining all files for
proper closing.
? Received numerous sales awards.
1998-2002 Collection Assistant Manager
Carico Finance International, Florida
? Collected up to $90,000 per month from collection
accounts.
? Managed over 20 collectors in perfecting their
collection and customer
service methods.
?Responsible for recruiting collectors and training
on the F.D.C.P.A. laws.
1995-1997: Claims Supervisor
Social Security Administration, New York
o Located individuals and contacted officials on fraud schemes
against the government.
o Retained case files and ensure proper documentation is in the
file for future hearings and claims.
o Maintained a GS-7 government status level.
1990-1995: Front End Manager
Waldbaum's Supermarket, New York
o Responsible for 100% customer satisfaction.
o Managed and trained all cashiers.
o Responsible for collecting the money from all cashiers draws
and placed in the vault for armor car pick up.
EDUCATION:
John F. Kennedy High School, Riverdale, New York
Diploma
Lehman College, Bronx, New York
Associate Degree in Business Management
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