Customer Service High School

MELISSA SOMERA MASACUPAN

Block* Lot* Residenza Subdivision,

Novaliches Caloocan North City

Philippines

Mobile No: +632 926-***-****

Email add: acn44e@r.postjobfree.com

Job Objective:

To be able to work in a company that will provide a ground for personal

growth and self-fulfillment, at the same time, be able to contribute to the

company by completing tasks properly and on-time with outmost quality in

mind

Personal Background:

Place of Birth : Tuao Cagayan Valley

Citizen : Filipino

Civil Status : Married

Number of Children : 2

Sex : Female

Height : 5'2"

Weight : 120 lbs

EDUCATION:

College

Bachelor of Science in Commerce

Saint Louis University of Tuguegarao

S.Y.: 1989-1993

High School

Lyceum of Tuao, Cagayan Valley

S.Y.: 1984-1988

Work Experience:

UCPB GENERAL INSURANCE CO., INC.

Administrative Services Associate

1999- Up to Present

Purchasing process:

. Receives and reviews supplies requisition slip.

. Analyzes and validates supplies requisition form for completeness and

correctness of item specifications.

. Obtains quotes from accredited supplier thru Request for Quotations

forms

. Reviews bid proposals from accredited supplier and determines validity

of suppliers offer.

. Evaluates quotations submitted by the accredited supplier with

emphasis on quality, price, availability of supplies.

. Prepares Approval Sheet Form for an apple to apple comparison of a

least three suppliers with their best offer.

. Processes Purchase Orders for approved purchases.

. Enters into agreements within limits of delegated authority.

. Confirms and ensures availability of goods ordered by tracking and

expediting on time delivery of supplier's services.

. Checks all deliveries for quality, completeness and correctness of all

ordered goods.

. Prepares Payment Voucher based on Purchase Order, Approval Sheet Form,

Delivery Receipt, Sales Invoices, Supplies Requisition Slip Form.

. Prepares Supplier Performance History. Summary of days from time the

supplier received the Purchase Order until the time the goods was

delivered.

Suppliers Accreditation Process:

. Request Supplier to submit application form and requirements.

. Screen application form and check requirements.

. Conduct on site inspection.

. Evaluate and approve/disapprove application.

. Issue Accreditation Certificate for approved suppliers and send

feedback letter to suppliers with disapproved applications.

. Update List of Accredited Suppliers.

. Monitor supplier performance and prepare annual report.

. Appraise the performance and compliance of accredited suppliers and

approve/disapprove continuance of accreditation.

Other Job description:

. Analyzes Monthly Consumption of Supplies and Printed Forms and

prepares report .

. Supervises Utility Staff of the company.

. Conduct Internal Audit on ISO.

FIL-ESTATE GROUP OF COMPANIES

Purchasing Assistant

1993-1998

. Control unserved Purchase Orders.

. Canvass construction materials for various projects.

. Monitor deliveries of construction materials of all projects.

. Responsible in reporting regarding status of materials delivered and

undelivered.

. Responsible in attending to all matters in connection with the

transportation of incoming and outgoing shipments.

. Negotiate with supplier regarding the requirements for the projects.

Skills:

Communication skills - exceptional listener and communicator who

effectively

conveys information verbally and in

writing.

Computer/Technical Literacy - computer literate performer with extensive

software proficiency.

Seminars/Conferences Attended:

Effective Purchasing Management - February 25-28, 1997

Customer Service Skills in Action Seminar - May 11, 2002

MS Excel Program - September 2001

Continual Improvement Workshop - August 2001

Insurance Institute for Asia and Pacific, Inc. - December 2000

ISO 9001:2000 Orientation - April 03, 2001

Basic Non-Life Insurance Course - May 11, 2001

Dynamic Purchasing - November 2001

eSubmission of Alphalist & Summary List of Sales & Purchases -

September2004

Internal Quality Management Systems on ISO9001:2000 - January 12-13, 2005

Basic Call Center Training (Customer Service, English Fluency & American

Accent) - January 17 - February 01, 2008

Supply Chain Management and Purchasing Management at De La Salle - College

of Saint Benilde, School of Professional and Continuing Education - August

8 to 28, 2009

Language:

English

Tagalog

Contact this candidate