Customer Service Representative

Alexandra Miller McDaniel

**** ********* ***** • Vestavia, AL 35223

404-***-**** • ********@*****.***

PROFESSIONAL EXPERIENCE

Teddy Tennis LLC, Birmingham, AL

Instructor September 2013-Present

• Develop and implement Teddy Tennis curriculum

• Oversees and supervises students during Teddy Tennis classes

• Maintains detailed attendance files, learning materials, and student

records

• Manages Teddy Tennis classes efficiently during the absence of

other instructors

Maersk Line, Charlotte, NC

Customer Service Representative October 2010- September 2013

• Served as the primary contact for over twenty high revenue

international accounts

• Closely tracked shipping containers and proactively resolved issues

prior to container arrival

• Developed excellent customer relationships thereby ensuring high

retention of customer base

• Excelled at conflict resolution in high pressure environments with

challenging accounts by providing prompt communication, thorough investigation,

and viable solutions

• Monitored trends affecting company revenues and implemented

procedures for revenue enhancement

Randstad Staffing Agency, Charlotte, NC May 2010-October 2010

Wells Fargo & Co.

• Performed a wide range of operational tasks which were efficiently

accomplished with little supervision

• Researched trust accounts; performed data organization and

analysis; accurately coded data from various source documents

• Prepared and edited specialized documents

DHL-Air Export

• Managed international accounts, prepared reports and invoices

• Organized and maintained corporate documents, records, and

reports

• Provided clients with information regarding terms of delivery and

payment

EDUCATION AND TECHNOLOGY SKILLS

University of Alabama, Tuscaloosa, AL, December, 2005

• Bachelor of Science in Human Environmental Sciences, General

Studies Concentration

• Member of Phi Mu Sorority, Student Government Association

The Institute of Allied Medical Professions, Atlanta, GA, September, 2008

• Certificate: Radiography

• Registry Eligible, CPR Certified

Technology Skills: proficient in Microsoft Word, Excel, and PowerPoint

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