Customer Service Manager

Teresa Lyons PO Box ***, *** *th St Hugo, CO *****

719-***-**** *********@*******.***

Summary

Graduated from mortuary school and now looking for an entry level position in funeral directing and embalming. Prior healthcare experience lends to knowledge of related issues as well as ability to care for patients and families in grieving circumstances.

Educational Skills

Funeral Directing Management and marketing

Embalming Restorative Art

Dealing with grieving families Healthcare background

Friendly and caring Dependable

Practical Experience - Internship

Evergreen Funeral Home Blunt Mortuary

1830 East Fountain Blvd 2229 W Colorado Ave

Colorado Springs, CO 80910 Colorado Springs, CO 80904

Assisted with conference arrangements, and met with families. Assisted with services. Embalmed both autopsy and nonautopsy remains. Sutured human remains. Answered first calls, preformed removals, witnessed the filing of death certificates and ran death certificates.

Education

Arapahoe Community College Associate of Applied Science in Mortuary Science,

Graduated, September 2014

Relevant knowledge gained: mortuary law, history of funeral service, merchandise, religious services, death certificates and final disposition permits

Morgan Community College, Limon, CO Associate of Science degree, December 9, 2011

Associate of Arts degree, December 9, 2011

National Boards (Mortuary Science) Passed, ARTS August 18, 2014

Science September 11, 2014

Prior Experience Lincoln Community Hospital and Nursing Home

Certified Nurse Assistant 2006-2009 and 2011

* Provided patient care including daily living tasks, assuring their medical condition remained stable.

* Took vitals and recorded statistics.

* Visited with patients and attended to their requests.

* Obtained certification through hospital.

Arby's Manager 2009-2010

* Provided customer service through friendly interactions.

* Supervised employees including assigning duties, monitoring results, and motivating actions.

* Did end of the day reports that includes inventory

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