Customer Service Manager
Resume:
WHITNEY M. RENTROP
OVERLAND PARK, KS 66223
**********@***.***
OBJECTIVE:
To obtain a position commensurate with my past work experience in Human
Resource Management, Document Filing and "day to day" office duties
associated with the general public.
To use my position to enhance my employers' work product as it pertains to
the end user while building upon my Human Resource and general office
skills to enhance my individual value to my employer.
EXPERIENCE:
12/2013-Present - Heart of America Eye Care, Overland Park, KS
Optician/Receptionist
Duties: Answering phones; scheduling appointments; checking patients in
and out of their appointments; reviewing insurance coverage for patients;
submitting claims to insurance for payment; submit medical records to
insurance companies for audit; keeping track of patient referrals; file
charts; daily scanning. Helping patients chose their eyewear; ordering
patients eyewear; adjusting and repairing eyewear; Meeting with Frame
Representatives and ordering frames for the business. Ordering contacts for
patient; Responsible for review of eyewear invoicing and making sure
payment was made on these orders. Responsible for ordering optical and
office supplies. Responsible for maintaining inventory. Reconcile daily
closing reports
6/2012-12/2013 - LensCrafter, Overland Park, KS
Sales Supervisor
Duties: Answering phones; greet and help customers with eye wear
purchases. Reconcile daily Closing Reports. In charge of all Marketing
for Overland Park location. Train and coach Associates. Maintain store
inventory. Responsible for day to day store operations.
Whitney Rentrop Resume Continued
Page 2
9/2010-5/2012 - Wineinger Eye Care, Shawnee, KS
Optician
Duties: Answering phones; scheduling appointments; checking patients in
and out of their appointments; reviewing insurance coverage for patients;
helping patients chose their eyewear; ordering patients eyewear; adjusting
and repairing eyewear; responsible for training Opticians. Meeting with
Frame Representatives and ordering frames for the business. Ordering
contacts for patients. Keeping track of patient referrals. File insurance
for patients. Responsible for review of eyewear invoicing and making sure
payment made on these orders. Responsible for ordering optical supplies.
Responsible for maintaining frame inventory. Pre-testing patients when
needed.
12/2009-9/2010 - Romanelli Optix, Kansas City, MO
Optical Stylist
Duties: Answering phones, helping patients chose their eyewear, adjusting
and repairing eyewear; order eyewear
1/21/2007- 11/2009 - Eyemasters, Oak Park Mall, Overland Park, KS
Retail Manager
Duties: Responsible for training associates, administrative duties,
opening/closing procedures, working directly with patients, associates,
vendors, insurance companies, doctors and home office. Manage the ordering
of frames, lenses and contact lenses. Make sure all the staff members are
following proper procedures by coaching and following up on progress.
Assist customers with their eyeglass or contact needs, final inspection of
eyeglasses, adjustments and repair of customers damaged eyewear.
Occasional work in the lab making eyeglasses.
7/5/2005-5/2007 - Silpada Designs, Lenexa, KS
Fulfillment Tech
Duties: Responsible for picking and packing orders; quality control as
well as shipping orders to the customer.
7/2004-7/2005 - Eyemasters, Mission, KS
Eyewear Specialist
Duties: Responsible for assisting customers with their eyewear purchase
and any other duties the Manager needed me to complete.
Whitney Rentrop Resume Continued
Page 3
EDUCATION:
Stratford Career Institute, Home School Program, High School Diploma
Class of 2004
ABO Certified; Member of The Optician Association of Kansas
SKILLS:
Detail Oriented, Telephone and Communication Skills, Typing Skills,
Customer Service Skills, Great follow through and an excellent work ethic.
Contact this candidate