Human Resources Management
Resume:
Jared P. Serff
Spokane, WA *****
**********@*******.***
www.linkedin.com/in/jaredserff
EXECUTIVE SUMMARY
Energetic and results oriented senior level executive with a highly successful track record of reducing costs, creating value and
leading organizational change. Unique combination of skills developed from years of significant experience in Human
Resources. Special skills and expertise include:
• Effective Leadership Skills – Member of senior executive team transforming a $300 million decentralized small cap into a
$2.5 billion mid-cap leader in its sector. Integrated corporate cultures and aligned growth strategies; led restructuring,
downsizing and outsourcing initiatives.
• Strong Planning and Execution Skills – Grew Company by 400% over nine years through reorganization and
regionalization of offices, positions and functions. Conducted Merger and Acquisition analysis and made recommendations
for strategic fit and future growth of business.
• Proven Negotiation Skills - Standardized specifications and business processes through the successful implementation of
enterprise wide HRIS applications resulting in improved service delivery and reduced labor costs.
• Expertise in Building Win/Win Relationships – Established effective working relationship with the Board through
quarterly Board meetings. Collaborated with Executive Compensation Committee to develop compensation, incentive and
productivity initiatives for executive and management teams.
• Sound Analytical Skills – Automated transactional business processes within Human Resources by implementing a single
enterprise wide Human Resources Information System. Established sound budgets and strong financial controls to manage
expenses effectively.
• Thorough Functional Knowledge – Developed a robust set of policies and procedures for a worldwide Human Resources
organization that support the needs of the business. Developed and executed plans to consolidate the HR functions resulting
in cost reductions, increased accountability and improved service delivery.
PROFESSIONAL EXPERIENCE
Itron, Spokane, WA 2004-2014
A $2.5 billion dollar global public technology company that consults, designs, manufactures, installs and services networks for
automatic meter reading. (NASDAQ: ITRI).
Chief Human Resources Officer
Section 16 Officer of a U.S. publicly traded company responsible for the global Human Resources function supporting
approximately 10,000 employees operating in 60 different countries and reporting directly to the Chief Executive Officer. I have
the overall responsibility for the strategy and delivery of all areas of human resources, including employee and labor relations;
organizational design, learning and development; change management, workforce planning; employee benefits and wellness;
internal communication; compensation, rewards, and recognition; HR systems; legal compliance; health, safety and
environmental; and mergers & acquisitions integration and planning.
• Compensation and Benefits – Developed and administered global benefit and compensation plans. Managed DB &
DC plans, health and welfare plans, ESPP, equity grants, short and long term incentive plans. Facilitated quarterly Board
Compensation Committee meetings and responsible for the CD&A in the proxy. Redesigned employee and executive
benefits structure during times of both high growth and business downturns. Consistently reduced employers cost and
effectively influenced buy-in from employees and management. Introduced several new executive benefit plans, including
a deferred compensation program, time vested and performance based restricted stock awards to attract and retain the
senior management team.
• Talent Management and Recruiting – Established recruitment function, including Request for Proposal (RFP) for
evaluation and launch of Applicant Tracking System (ATS). Implemented global recruitment process outsourcing model
in NAM, EMEA, APAC and LAM resulting in approximately $3 million of annualized savings and improved time to hire.
Implemented on-boarding and training programs for employees and new managers to increase success within designated
roles. Managed talent pool by conducting high level searches and closely aligning competencies to objectives.
• Training and Development – Implemented global Learning Management System (LMS). Contributed to the design
and delivery of legal compliance programs, soft and hard skill training programs, information technology, product
Jared P. Serff 509-***-**** Page 2
marketing, safety/environmental and communications training. Implemented global leadership and culture integration
program to approximately 4,200 exempt employees resulting in improved productivity and team effectiveness.
• Succession Planning – Implemented retention programs targeted toward key and high-potential employees, stabilizing
the organization even during the most challenging times.
• Health, Safety and Environmental - Developed and implemented Corporate Social Responsibility report using GRI
(Global Reporting Initiative) guidelines. Responsible Gold level LEED (Leadership in Environmental Excellence &
Design) for our corporate headquarters. Reduced U.S. occupational injury/illness rates by 15% against 2010 baseline.
Responsible for ISO 14001- certification in all US manufacturing sites. Increased risk assessment and investigation
progress with adoption of the corporate HSE compliance auditing program.
• Business Operations
• Realigned HR functions, budgets and programs, eliminating unnecessary expenses, establishing clear
roles/objectives and mobilized a global staff of 165 in 50 countries to execute programs to meet changing business
demands.
• Employee Relations/Labor Relations – Strong background including; successfully handling layoffs, terminations,
performance issues, acquisitions, restructurings, and the successful resolution of day-to-day issues in the
workplace.
• Demonstrated ability to manage global initiatives and develop concise policies and governance.
• Direct experience in a transformative environment.
• Experience with M&A and integration.
• Thorough understanding of the business and how to apply value added HR services to meet the ever changing
needs of the organization.
• Implemented an internal 501(c)(3) non-profit public charity (Itron Employee Emergency Foundation).
• Ability to Relate with all levels and drives execution.
Schlumberger Electricity Inc., West Union, SC 1998-2004
1998-2004
Director, Human Resources, 2000-2004
Responsible for the development of a professional and accountable human resource function supporting approximately
1,000 employees globally. In addition, have multi-site responsibility to include facilities in, Canada (union), Mexico,
France and Taiwan. Responsible for the human resources function including strategic planning, staffing, organizational
development, employee relations, union avoidance, compensation, benefits, performance management, training, HRIS,
governmental compliance and litigation.
• Managed a structured salary program, ensuring internal equity and external competitiveness.
• Managed an incentive program for various levels of Management including manufacturing, R&D, Marketing and Sales.
• Helped develop successful sales compensation plans that resulted in driving the sales force to focus on high margin
versus territory revenue.
• Developed and conducted supervisory training programs for all supervisors.
• Worked closely with visa attorneys in processing expatriates as well as repatriating expats.
• Successfully implemented SAP for use as the primary HRIS and payroll system.
• Implemented on-line Performance Reviews as well as on-line benefit enrollment processes.
• Reorganized HR department and rapidly established credibility with department heads by developing an excellent rapport
and meeting their most urgent needs first.
SchlumbergerSema, Tallassee, AL
Manager, Human Resources, 1998-2000
Responsible for the human resource functions of a 600 employee non-union water meter manufacturing facility. Duties included
employee relations, compensation, benefits, staffing, performance management, training, HRIS, governmental compliance,
litigation, union avoidance, and succession planning.
• Limited employee litigation cost by being proactive and working closely with plant management to properly document
employee related disciplinary matters.
• Worked closely with the HRIS system (OPEN 4) to generate headcount reports.
Jared P. Serff 509-***-**** Page 3
• Part of the implementation team to improve turnover by implementing ACT Work Keys pre-employment/Post Employment
hiring program.
• Launched and administered the annual hourly performance review process.
• Responsible for all facets of the hourly job bid system and compensation scheme.
• Responsible officer for company affirmative action plans.
• Provided hands on employee relations by being actively visible on the manufacturing floor.
Abbott Laboratories, AltaVista, VA 1994-1998
Human Resources Representative
Responsible for human resource function of a one million plus square foot pharmaceutical manufacturing operation
with over 800 employees in AltaVista, VA. Duties included employee relations, employment, affirmative action,
benefits, government compliance, training and compensation.
• Human Resource responsibility for a startup distribution center.
• Involved with providing various types of training to all levels of employees. Training included various modules and
certifications from DDI and Kepner Tregoe.
• Responsible for all aspects of the hourly job bidding system and benefit administration.
• Reduced the temporary labor cost by negotiating a lower percentage bill rate while increasing the quality of service
from the temporary agency.
Hershey’s Foods (Leaf Inc.) Memphis, TN 1992-1994
Human Resources Representative
Responsible for employee relations for this 1500 employee non-union confectionary manufacturing facility in Memphis,
TN. Duties included working with the multiple on-site temporary agencies, staffing, benefits, safety, hourly
compensation and employee relations.
EDUCATION
BA Political Science, University of Tennessee/Knoxville
AFFILIATIONS/ACHIEVEMENTS
Chairman of the Board – Spokane County United Way
Board Member for Red Cross – Spokane, WA
Fidelity Investments Client Advisory Board of Directors
Tocqueville Society
Society for Human Resource Management (SHRM)
Honorary Chairman for the March of Dimes – Oconee County, SC
Board Member for local SHRM chapter – Oconee, SC
Board Member for Oconee Memorial Hospital Physician Health Organization
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