Customer Service Data Entry
Resume:
Lori Martinez
Houston, TX ***55
Objective
To work in a field where my experience in office duties. Customer service,
computer skills and bilingual abilities are used to their maximum mutual
benefit.
ualifications
Q
I have worked in an office setting and customer service for over ten years.
Various duties have included but have not been limited to: arranging and
maintaining filing systems, screening incoming calls. I have done verbal
translation from English to Spanish and vice versa. I also have prior
experience in scheduling meeting, data entry, heavy experience in cash
handling and good communication skills
Work Experience
09/14-11/14
T imeline logistics Inventor y manager
Maintained accurate stock record and schedules. Oversaw all of
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warehouse paperwork
Unloaded, pick staged and loaded products for shipping,
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conducted monthly, quarterly inventories of warehouse stock.
oversaw hiring and training of numerous new employees, resolved
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services issues in a timely manner, including coordinating and
processing returns
received incoming shipments and reviewed content against
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purchase order for accuracy
Entered data into spreadsheet/word MS data base to load and
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manipulate data to produce reports
worked at a rapid pace to meet tight deadlines
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10/13 11/14
supershot deliver y Customer service/Data entry clerk/front desk rep
Entering new orders as well as tracked them on L.A.D.S system
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verified that info in computer system was up to date and accurate
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Established long-term relationships through prompt and courteous
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service, resolved customer complaints and adjusted orders.
Developed and created a more effective filing system to accelerate
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paperwork processing
answered customer questions regarding shipments and deliveries,
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evaluated customer needs and determine appropriate actions,refering
to management if necessary
Pulling orders and scheduling appointments/answering phone /fax
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etc...
09/09-04/12
J.p Morgan chase bank Lead
Teller
Processed withdrawals and deposit
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Balanced daily cash deposits and bank vaults inventory with a zero error
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rate
Prepared daily branch,CTR,MIL daily invoices, trained employees on
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cash drawer operations, researched and resolved customer issues and
complaints in a timely manner
Examined checks for identification and endorsements, process treasury
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tax and loan payments
Received branch recognition award for outstanding customer service.
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Delivered prompt, accurate and excellent customer service.
maintained confidentiality of bank records and client info
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supplied tellers with coin and currency as needed
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