Customer Service Representative
Resume:
V ivian Jones
*A St. Regis Street
East Ha r tford, CT 06108
v *****.******@***.***
Objective:
Seeking a position where my Clerical / Customer service experience will utilized in the daily
f unctioning of a company’s overall success.
Skills Highlight:
‘
\
Data-entry (production) M icrosoft Outlook
Microsoft Excel Microsoft Words
10 Key proficient Multi tasking
Type 45 WPM Customer service
Solid verbal & wri t ten F iling/scanning
communication skills
PROFESSIONAL EXPER I E NCE:
Scan Optics L LC, Manchester, CT 2014-2014
Document P rocessing Clerk
• Preparing documents for scanning and data entry including removal of
s taples, replace damaged documents by making copies, based on instruction
p utting documents in an orderly fashion.
• Data-entry alpha/numeric, inputting confidential information into the system
working in a fast paced as well as meeting deadline nightly.
BR ISTOL MYERS SQU IBB P HAR MACEU T ICAL, Wallingford, CT
2010 - 2013
S tudy F iles Management/File and Archiving Clerk
• Support clinical t r ial project by sorting documents according to protocol sites.
Organize and maintain file system.
• Photocopy and scan documents as required
• Ensure documents are mailed to other sites by using UPS.
• Assist staff in day to day office function to ensure efficiency.
General Motors Acceptance Corp. Rocky H ill, CT 2008 - 2009
L oan and Loss M i tigation Collector
• Responsible for collection of outstanding and past due auto loan account.
• Set up payment plan for customers with hardship circumstances.
• Comply with consumer collection process and operation.
• Able to analyze, negotiate, and make independent decisions.
F ISERV LEND I NG SOLUT IONS, Rocky Hill, CT 2007 -
2008
Document Preparation Associate 1
• Assure preparation, availabili ty of all required documents.
• Proofread client documents to ensure accuracy.
• Apply and maintain knowledge of State requirement for various forms.
• Train new hire in all office system and database.
WEBSTER BANK RECOVERY CENTER, New Britain, CT
2005 - 2006
Data Ent ry Clerk
• Alpha and numeric data entry (production based).
• Review documents for accuracy.
• Fax applications to bank branch for signatures and changes.
• Verify ATM applications to ensure proper submission.
• Identify and report unusual situations affecting productivity, quality and
effectiveness of data f low to team leader.
R ECYCLE AMER ICAN ALL ICANCE, Berlin, CT 2003 -
2005
Scale Operator
• Ensure that t rucks are properly positioned on inbound/outbound scales for accurate
weights (over 50 vehicles daily).
• Check the information on the driver’s paperwork to the information printed on the
weight certificate to ensure accuracy.
• Communicate with log yard and operations personnel to coordinate load destination
and handling.
• Assure adherence to interstate regulations.
Sort and collate daily t ickets.
• Assist in clerical and other duties as directed.
• Demonstrate ability to perform in fast pace environment.
ASI T EL ECO M M U N ICAT ION, Norcross, GA
2000 - 2002
Customer Service Representative
• Answer multiline phone lines.
• Handle customers effectively by identifying needs, quickly gain t rust,
approach complex situations and resolve problems to maximize efficiency.
• Dispatch technicians when required.
• Data-entry inputting information as needed.
EDUCAT ION:
Diploma: H artford Public H igh School Adult Education, Hartford, CT.
ACCOMPL ISH M ENTS:
B ristol Myers Squibb Pharmaceutical: E xcelled within deadline-intensive environment,
ensuring accurate and on time completion of all projects.
General Motors Acceptance Corporation: Key Performance Indicators, ranked within
t he top 10 percentile among all employees.
REFERENCE UPON REQUEST
Contact this candidate