Customer Service Manager
Resume:
Tameika A. Johnson
***********@*****.***
Cell 317-***-****
HUMAN SERVICES
Current Human Services undergraduate student demonstrating real world
experience, focused on career goal of a role with a forward-thinking
organization in a Human Services role. Highly adaptable, demonstrating
strong work ethic, rapidly attains new procedures and processes, and
quickly adjusts to changes in schedule, team structure, assignment
parameters, and organizational goals. Passionate about providing Human
Services support which include uncompromising quality of service,
integrity, initiative, resourcefulness, and diligence in achieving agency
goals and business objectives.
Core Competencies
. Proficient in Microsoft Office programs . Daily Operations Oversight .
Reporting . Client Relations . Data Entry
. Operations Improvement . Strong general office skills.
Policies/Procedures . Staff Training/Development
. Customer Service/Support . Event Planning . Goal Setting . Resume
Building . Follow-up and Documentation
. Great with handling multiple tasks
Education
Ivy Tech Community College Associates of Science in Human Services
Graduated December 2014
Indianapolis Housing Agency Internship - Residential Relations
August 2014 to November 2014
Work Experience
Xerox - Indianapolis IN 46203, 4550 Victory Lane 317-***-****
Customer Service Representative - February 2014 to Current
This position responds to telephone inquiries and complaints using standard
scripts and procedures. Gathers information, researches and resolves
inquiries and logs customer calls. In addition, communicates various
options for problem resolutions in a timely manner. Inform customers about
services available and assesses customer needs. Also provides functional
guidance, troubleshooting support, training and assistance to other staff
as needed.
Ivy Tech Community College - Indianapolis IN 46216, 9301 E 59th street
Customer Support Representative - March 2013 to February 2014
The primary function of this position is to assist persons inside and
outside the college to obtain accurate and timely information regarding
Admissions, Financial Aid, Bursar, Registrar, and general college
information via telephone, email and web chat. This position takes inbound
calls, web chats and makes outbound calls as scheduled to monitor and
follow up with prospective students and applicants as well as other
selected populations. This position requires excellent customer service,
telephone, data entry and computer skills. This position is also
responsible for prospective student data entry and the training of new
hires.
The Mentor Network - Indianapolis IN 46260, 8925 N Meridian Ave
Group Home Manager - April 2009 to October 2012
Manage the day to day activities, budgets and schedules for one or more
homes. Home Managers ensure all consumers are properly managed and cared
for, including implementing programs and services for the consumers. The
Home Manager also manages, hires, trains and schedules staff; and
coordinates activities, appointments of individuals served and maintains
records.
Contact this candidate