Manager Customer Service
Resume:
Obj***
Yike (Alana) Wang
ADD: ** Barlow Drive
SE18 4NE
London
DOB: 25TH February, 1973
E: **********@*******.***
Profile
PERSONAL STATEMENT
As an international commodities trader with more than 9 years’ experience and admin
working experience for 8 years, my communication and business skills could help
company to achieve its goals. I am the modest person who is willing to learn and adapt to
new working environment and also as a team player who is willing to work with
colleagues and managers at all levels of the organization, highly organized with excellent
project management skills and the highest attention to detail. Self-motivated and work
very hard on own initiatives whenever needed, Fluent (both written and verbal) in both
English and Mandarin. My past experience and new skills can help the company in many
ways and they are also a good assets for me to become a better professional at work.
Skills & Expertise
Leadership
Business strategy
International trade
Marketing research
Negotiation
Communication
New business development
Problem solving skills
Customer service
Logistics
Microsoft office
Ability to multitask
WORK EXPERIENCE
Job Title –Assistant Manager February 2012- Present
Company Name – Shengyuan Metal Co., Ltd
Location: London UK
Working at two distinct positions as an assistant manager and a physical metal trader,
updating work colleagues on business performance, new initiatives and related issues,
excusive commercial awareness, sales marketing and merchandising, decision making
and problem solving .Working closely with the sales management team and marketing
staffs to initiate marketing strategies that support the sales objectives of the company.
Mainly deal with Antimony ingots, Manganese lumps, flakes and Ferro tungsten etc.,
import to Europe and U.S.A from China.
Responsibilities and Achievement:
Aligning selling prices with company guidelines.
Submitting detailed proposals and quotations to customers.
Liaising on a daily basis with customers, suppliers and logistics.
Preparing shipping documents including invoice, bill of lading, packing list and
certificate of origin, subscribe marine insurance.
Pay highly attention to customers’ needs and feedback.
Identifying, analysing the issues of delivery of shipments, quality, price increase,
coordinate with cross function to find the solution.
Responsible for developing, building, maintaining and managing customer resource.
Assist manager to negotiate and make commercial agreement and contracts, drive all
functions, price, quality, delivery and specification to get business to be awarded.
Analyses data provided by the relevant information resources to forecast market
trends.
Identify new marketing/sales strategy opportunities.
Personally billed over USD 65 million worth of transactions last year.
Brought in a number of major new clients.
Increased annual profit margin by over 8% on previous year.
Carrying out duties and responsibilities in times when manager is away
Remark: ThyssenKrupp Metallurgical Products GmbH is one of main customers
Job Title – Export Representative March 2005 – November 2007
Company Name – General Import and Export Trading Co Limited
Location: Guangzhou China
As a representative searching and doing export business from China in a variety of
products to other countries (mainly to Turkey) and handle all the procedures connected to
the export business, dealing with construction products. As a bilingual in both Chinese
and English languages, did many business translations.
Responsibilities:
Planning and implementing marketing activities across all online and offline
channels.
Setting up new marketing strategies.
Campaign tracking, measurement, evaluation and reporting on all activity.
Co-coordinating company representation at relevant conferences.
Liaising with strategic partners and key customers.
Problem solve skills
Negotiate with suppliers for the most competitive prices, take the lead of lead-time
and payment terms negotiation.
Job Title – Purchase Supervisor October 2002- March 2005
Company Name – Flamingo Trading Co. Limited
Location: Guangzhou China
As a purchase supervisor in international trading area, participating new business
development household products. as well as a Chinese – English interpreter in company
to link between local suppliers and international clients .
Responsibilities:
Aligning selling prices with company guidelines.
Business travelling
Develop potential suppliers and clients
Managing suppliers and customers relationships.
Checking the quantity, quality of the goods
Booking air cargo and checking relevant shipping documents
Working with teams to maintain, update pricing and listing details.
EDUCATION
BA (Hons) Business Management
University of Gloucestershire UK 2009.12 – 2012.01
General English program study
Alpha Meridian College UK 2008 .12– 2009.11
PERSONAL INTERESTS
Volunteering assist Chinese students come to UK for the summer camp every year. I am a
keen reader of philosophy and The Economist, interested in watch documentaries and the
news (political, economic) to know what’s happening in the world. I am passionate about
sports, as it can be brought much more energy into my work and life.
REFERENCES
References are available on request.
Contact this candidate