Management Administrative Assistant

Riana Tilford

El Cajon, Ca ***** . 619-***-**** . acn3up@r.postjobfree.com

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Administrative support professional offering versatile office management

skills and proficiency in Microsoft Office programs. Strong planner and

problem solver who readily adapts to change, works independently and

exceeds expectations. Able to juggle multiple priorities and meet tight

deadlines without compromising quality. Presently pursuing an

administrative position which will utilize all skills, abilities, and areas

of expertise as follows:

Front-Desk Reception

Records Management

Database Administration

Spreadsheets/Reports

Event Management

Calendaring

Scheduling Expertise

Travel Coordination

Office Management

EDUCATION

A.A., COMMUNICATION, SOUTHWESTERN COMMUNITY COLLEGE, CHULA VISTA, CA

A.A., Liberal Arts: Emphasis in Communication, Southwestern Community

College, Chula Vista, CA

PROFESSIONAL EXPERIENCE

BE ENCOURAGED MINISTRIES, PASTOR'S ADMINISTRATIVE ASSISTANT/OFFICE MANAGER,

SAN DIEGO, MARCH 2011 - CURRENT

- Provided administrative/secretarial support for the church such as

answering telephones, assisting visitors and resolving a range of

administrative problems and inquiries.

- Operated a desktop computer to compose and edit correspondence and

memoranda from dictation, verbal direction and from knowledge of policies

of established departments; prepared, transcribed, composed, typed,

edited and distribute agendas/reports

- Scheduled and coordinated meetings, interviews, appointments, events and

other similar activities for supervisors, which also included travel and

lodging arrangements.

- Assisted the church staff in performing and organizing routine duties,

responsibilities, church programs and events for the community

- Made purchases items like clothes, books, food packages etc... as

required for the planned social activities

Time Warner Cable, Technical Support/CSR, San Diego, August 2014 - January

2015

- Responded to more than one hundred incoming customer calls per day

dealing with billing, installation, disputes, payments, change

of service requests, appointment management, and technical inquiries.

- Maintained composure and patience in face of difficult customer

situations

- Documented customer trouble reports in trouble ticketing system and

escalated the issues to the proper department according to the

established company procedures.

- Referred difficult issues to upper management while maintaining positive

rapport with customers

- Achieved consistent 100% marks in monthly metrics such as future call

back rate and customer satisfaction

UCSD Consultant, Consultant Assistant, San Diego, January 2015

- Analyzed information (e.g. hospital data), prepared reports and attended

meetings to present information

- Carried out research, prepared proposals, and presented the appropriate

information to maintain hospital and consultant efficiency

- Responsible for ensuring all assignment documentation is up to date and

maintained at a high level of quality

- Gained full understanding of the necessary systems and processes in order

to carry out my role effectively

- Ensured adherence to navigate systems and processes, ensuring high

quality maintenance of the central UCSD database

- Worked closely with the supervisor to create learning objectives to

expand my professional capacity

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