Customer Service Manager
Resume:
**** **** ***** ** ******, AL *****
706-***-**** • ***********@*****.***
PATRICK ROYSTER
AREA MANAGER / SUPERVISOR
EXECUTIVE SUMMARY
Skilled manager with over 12 years of experience managing multiple responsibilities
including budgeting, administration, production, training and compliance. Proven ability to
display outstanding customer service and people management skills.
CORE QUALIFICATIONS
Successful with staff development
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Experienced in employee scheduling, inventory control and sales analysis
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Strong ability to execute based on strategic objectives
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Big picture focus on company goals
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Safety first mindset at all times
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High focus on controlling all forms of shrink
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PROFESSIONAL EXPERIENCE
K Mart Distribution Newnan, GA
Area Supervisor
April 2012 – Present
Manage day to day operation of Non Con department
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Met all Key Performance Objectives during the past year, which led to me being
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awarded Supervisor of the Month on 4 different occasions
Created processes to improve productivity and quality in order to provide superior customer
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service. Improved the department by over 30% in productivity during my time in this
position. We are also the only department to remain above all quality goals during this time
period
Implemented daily audits to ensure pick accuracy. Since beginning this process, pick
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accuracy has improved dramatically.
Ensure all online customer orders are delivered on time and in perfect condition
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Loss Prevention Manager K Mart Auburn, AL
September 2011 – April 2012
Detect, investigate, and successfully conclude internal and external theft cases
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Conduct and implement all Safety, OSHA, and Environmental programs and inspections
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Work as a liaison between K Mart and the criminal justice community
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Responsible for all shortage and shrink control for the unit
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Generate reports and conduct periodic audits and assessments of Operations and Loss
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Prevention performance in the unit
Recruits, hires, trains, and supervises the store’s Loss Prevention team
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Shipping Manager Wal Mart Distribution Lagrange, GA
June 2002 – December 2010
Managed all aspects of the day to day operation of the shipping dock supplying freight to
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95 stores in our region.
Implemented innovative programs to increase employee loyalty and reduce turnover
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Exceeded company objectives by increasing Shipping productivity by 15% and cases per
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trailer by 22% in 2010
Partnered successfully with Receiving and Order Filling departments to produce record
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high productivity by improving dock flow.
Trained, coached, and mentored staff to ensure smooth adoption of multiple new programs
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in an ever changing work environment.
Maintained a high focus on providing outstanding customer service in all aspects of the
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operation.
Team Lead/Forklift Operator West Point Stevens Valley, AL
November 1994 – June 2002
Organized all forklift operators each day to ensure that freight was being loaded in a timely
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manner and up to customer specifications
Assisted with the training and development of all new associates in the department
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Worked directly with upper management to ensure all safety and quality policies were being
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communicated and followed by all associates
Professional Development: I have also attended numerous management training courses in the
past including: Team Building, Communication Courses, Time Management, Customer Service
and Achieving Goals
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