Manager Project

FARZANA ISLAM

Bachelor of Science (BS), CUNY

Software Tester/QA/Manual/Automation Tester

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**********@*****.*** 646-***-****

CAREER OBJECTIVE

I'm an expert in Quality Assurance/Software Testing arena with hands-on &

technical skills using Software Testing & Defect Management Tools - HP

Quality Center (QC), HP QuickTest Professional (QTP), Jira and Zephyr. As

Quality Analyst/Manual/Automation Tester with over 6 years of experience,

I'm currently available for new opportunities within QA/Software Testing

arena.

TECHNICAL SUMMARY

Software Testing Tools HP Quality Center (QC)/ALM, HP QuickTest

Professional (QTP)/UFT, Zephyr, Jira, BugZilla,

BrowserStack, BonFire, HP Sprinter

Operating Systems Windows XP Professional, Windows 7, Windows 8, UNIX,

Linux, Mainframe

Programming Language HTML, XHTML, VBScript, RoR, JavaScript, SQL, Java,

J2EE, C++, PHP, CSS, ASP.NET, .NET, Python

Databases & Networks Oracle, DB2, MS SQL Server 2000, TOAD, MySQL, HTTP,

FTP, Telnet, SMTP

Tools & Browsers Microsoft Office Suite, Word, Excel, Visio,

Confluence, PowerPoint, MS Project, MS Office

Communicator, Internet Explorer (IE), Firefox,

Safari, Google Chrome

PROFESSIONAL QUALIFICATIONS

o Over 6 years of experience in testing Web-based & Client Server mid &

large scale applications throughout Software Development Life Cycle

(SDLC) and methodologies - Agile, Scrum, XP, Iterative

o Experienced performing Manual & Automated Testing on Web-based, Client-

server and Mobile applications developed on various Programming

Languages and Database

o 6+ years experience using test management and issue tracking tools - HP

Quality Center (QC), HP ALM, Bugzilla, JIRA, Zephyr

o Hands-on experience on HP Quality Center (QC) modules from writing

Requirements & Test Cases, Data Reporting and coordinating Defect

Triage Call with Development, business & IT stakeholders

o Competent in writing Manual & Automated Test Scripts with HP Quality

Center (QC) & HP Quick Test Professional (QTP) for both Web based and

Client Server applications

o Adapt to Agile/Scrum methodology and articulate knowledge of the Defect

Management process to Development Team in fast environment

o Development & execution experience of Manual Test Cases, and analyzing

results within various software requirements and various tools - HP

Quality Center, MS SharePoint, Zephyr

o Able to understand system workflows and identify broken functionality

or that are not align to requirements

o Deep understanding of Software Development Lifecycle (SDLC) and

Software Test Life cycle (STLC)

o Excellent knowledge of Data Warehouse/reporting/ETL and perform Backend

Testing by writing Structured Query Language (SQL) queries

o Strong knowledge of System Testing and software quality assurance best

practices and methodologies

o Have strong interpersonal skills, effective analytical and problem

isolation skills and the ability to work both individually and in a

team environment

o Ability to expand product knowledge and act as a project lead for small

to large projects

o Foster company success through a professional appearance & teamwork by

displaying a positive attitude

PROFESSIONAL EXPERIENCE

Software Test Analyst 11/2012 - 01/2015

Empire BCBS, NY

Project Duties

o Reviewed Use Case, User Stories and Technical Required Documents (TRD)

to create detailed Test Cases, Test Scripts, E2E Test Cases and User

Acceptance Testing (UAT)

o Developed User Acceptance Testing (UAT) strategy and matrix across

different analytic groups - Architects, DBAs, Developers, Functional

Analysts for Marketplace and Open Enrollment modules

o Validated Test Preparation of environments and verify all teams are

aligned with what needs to occur to build test environments of EDI

820/834 and Claims validation for both Manual and Automated Testing

o Analyzed and ensured test results and changes/defect are reflected in

the Test Case and updated appropriately based on resolution within HP

Quality Center (QC)

o Ensured all Defects are entered & managed as effectively as possible

through Bug Life Cycle (BLC)

o Communicate quality issues and risks with the software development team

and technical leaders

o Logged and tracked defects in HP Quality Center (QC) and provided

details on how to re-produce defects

o Performed Manual, Regression, Smoke & Mobile Testing against

Requirements using HP QC & PerfectoMobile for Empire Mobile for various

modules - Find a Doctor, Urgent Care, View ID Cards & Estimate Costs

o Created robust Automated Test Suite for Membership Eligibility,

Marketplace, Claim Status and reported Regression Testing Execution

Reports and Defects information after analysis to Test Manager

o Converted Manual Testing from HP Quality Center (QC) into Test

Automation Scripts and created Test Framework using HP QuickTest

Professional (QTP) and advance VBScript

o Ensured testing activities allowing applications to meet business

requirements and systems goals, fulfill end-user requirements, and

identify and resolve systems issues

o Performed Backend Testing of Health Insurance Marketplace and Open

Enrollment by writing Structured Query Language (SQL) in validating

memberships, eligibility, plans & premiums

o Parameterized from Excel to run large number of Test Scripts with

multiple sets of data using HP Quick Test Professional (QTP) for FAD

modules in finding Doctors, Dentist, Pharmacy and Hospitals

o Performed Regression, Smoke, Mobile Testing and User Acceptance Testing

(UAT) to support project scope and quality objectives as defined in

Test Plan and Test Strategy

o Actively Participated in design reviews and provide feedback on

features and usability for Empire 360 Modules

o Assisted QC Administrator in HP Quality Center (QC) Administrative &

Project Customizations tasks

Quality Assurance Analyst 06/2011 - 11/2012

Wright Express/WEX, ME

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Project Duties

o Reviewed all functional and design specifications to ensure full

understanding of Test Deliverables for WexConnect, WEX Telematics, WEX

rapid! PayCard & WEX Fuel Management projects

o Used HP Quality Center (QC) in creating detailed Manual Test Cases by

Test Plan module and executed from Test Lab as defined in Test Plan for

project functionality and regression

o Created Automated Test Scripts using HP QuickTest Professional (QTP)

after evaluating possible candidates from Manual Test Cases to improve

test effort and operational efficiency

o Verified requirement traceability from System Requirements through Test

Cases and Defects

o Worked with QA Manager to set expectations and direction from a

strategic and planning perspective for team

o Analyzed system and business requirements for testability, designing

Test Cases and Test Data for WEX rapid! PayCard, WEX Fleet Card and

Fleet One Card

o Performed Backend Testing in the Oracle environment - validating stored

procs, jobs, and triggers

o Accurately identified and prioritized bug reports based on Priority vs.

Severity at HP Quality Center (QC)

o Performed Cross-browser Testing across multiple browsers and

environments using BrowserStack

o Worked closely with Dev in Defect identification, reproducing and

validation of resolution through BLC

o Tested End-to-End functionalities for accounting & invoice

reconciliation module - SmartReconcile for validity of results,

accuracy, reliability, scalability, and conformance to establishment

standards

o Performed Mobile & Regression Testing on new development & defect fixes

and User Acceptance Testing (UAT) with the business team to ensure

quality standards are being met for WEX Fuel Management and WEXConnect

o Ensured testing environments are setup and available for testing,

including Test Data

o Acted as the front line Single Point of Contact (SPoC) for the testing

team for projects and releases with internal and external customers (IT

& Business) & teams

o Performed End-to-End system validation and User Acceptance Testing (UAT)

for modules SmartReplenish & SmartBuy efficiently as per Test Strategy

and Test Plan following SDLC methodology

o Queried SQL statements to perform Backend Testing that ensured data

consistency of vehicle tracking and fleet managements in real-time

modules

o Participated in testing process improvement activities & provided

testing support after-hours/on-call time

Software Tester - IS 02/2009 - 05/2011

Houghton Mifflin Harcourt, MA

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Project Duties

o Reviewed Business Requirements and Design Specifications to identify

gaps and ensuring documented business requirements are clear,

consistent and testable in accordance with Test Strategy & Test Plan

o Identifying test requirements from Specifications and mapped Test Case

to Requirements

o Developed and executed Manual Test Cases for requirement validation,

integration, regression and usability of BIM - Big in Match & STEP Web

portal module against various browsers

o Worked closely with Test Manager in drafting and finalizing Test

Artifacts - including Test Plans, Business Test Scenarios and

Requirements Traceability Matrices for virtualCatalog, STEM & BIM

o Assisted Project Manager & Test Lead to plan, coordinate, and monitor

project levels of functionality & performance, activities to ensure

project completion for both Manual and Automated Testing

o Participated in Lessons Learned & Project Review sessions, and

suggested work process improvements

o Kept QA Management informed of critical issues or risks associated with

testing impacts and delays

o Make recommendations for improvement of applications by logging SCR -

Service Change Request to Software Developers and Design Team

o Created daily and weekly QA Testing Summary reports to provide

transparency for QA related activities

o Engaged with Software Development Life cycle (SDLC) process in creating

Test Case & Test Scripts

o Participated in testing and documentation of Disaster Recovery and

Business Continuity

o Analyzed requirements in querying SQL statements according to Data Maps

and Data Transformation rules

o Prepared SQL queries to validate data as it is moved through the

various tables in Data Warehouses

o Worked with cross functional & offshore teams on multiple projects and

production issues

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