Project Management
Resume:
Neil Harrison
*******@*******.***
West Palm Beach, FL
Summary of Experience and Qualifications
Neil Harrison is an Information Technology (IT) consultant providing services to assist clients achieve
their business transformation goals, create enterprise architectures, develop IT strategies to meet business
objectives, implement enterprise architecture governance processes, and establish IT management
structures. Clients have benefited from his experience with all facets of the Software Development
LifeCycle (SDLC) from business analysis through IT system design, development, implementation, and
maintenance.
Clients in the automotive, pharmaceutical, financial, state government, federal government, defense,
banking, mortgage lending, utility, credit card, and retail industries have engaged his services.
Relevant Experience
Industry: Hardware/Software Manufacturer
Employer: IBM (26 Years)
Provided business analysis and follow-up installation support for IBM hardware and software
products as a Systems Engineer in the branch office representing a broad range of applications from
HR/payroll and financial accounting to insurance processing and manufacturing support.
Responsibilities included:
• Identification of client business needs
• Design of technical solutions
• Development and demonstration of proof of concept
• Creation of the financial justification for the project
• Guidance and direction in the development and implementation of the proposed solution
• Development and implementation of UAT plans
• Creating use cases
• Development and document of business processes using BPMN, UML or Idef0
Provided business analysis and managed a one-year project to design and develop a student
registration/management system at a community college in Kansas City, Mo.
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Provided business analysis and managed a multi-year Cad/Cam integration project for a
manufacturing client.
Provided business analysis and managed a one-year project to design, develop and implement a
financial accounting system at a university in Missouri.
Managed the business analysis, design, development and implementation of a financial accounting
system for a life insurance client.
Managed a project in the IBM Engineering and Scientific Center to utilize the RS/6000 for high
performance computing (HPC) applications. The project included the business analysis of the
solution requirements and collaborating with hardware and software design engineers to develop
components to facilitate fine-grain parallel processing and coarse-grain clustering of the RS/6000
workstations.
Industry: Credit Card
Client: Discover
Managed a team of consultants and client representatives at a major credit card provider (Discover Card) in a business
analysis project to identify and document the requirements of business functions necessary to create IT management
structures and enterprise architectures to guide their hardware and software deployment and application development
life cycle.
Industry: Manufacturing
Client: IBM
Performed the business analysis and led the Project Management Office (PMO) activities for the
development of a software and services solution to be marketed by the company to its large customers to
create a customer relationship management (CRM) marketing data warehouse. It was designed to support
the business processes associated with CRM requirements for clients that had more than 100 million
customers. The project included marketing campaign management, business intelligence, data
transformation/cleansing, database design, and "householding."
Industry Category: Utility
Client: A major mid-western gas and electric utility company
Completed the business analysis for a large mid-western gas and electric utility to create a sourcing
strategy to manage their application service delivery. The client needed an improved processes to align
the demands for application service with their service capacity. The result was a documented, formalized
business process model to oversee and manage service delivery using the IDEF modeling notation.
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Industry Category: Transportation
Client: A large mid-western automobile manufacturer
Developed a mid-range server consolidation strategy to reduce IT costs by implementing IT virtualization
technologies to consolidate the work being performed on more than 6,000 UNIX and Wintel servers
deployed worldwide. The project was in support of the client’s effort to develop an RFP to select a vendor
to host their server environment.
Industry Category: Retail
Client: The US fifth largest grocery retailer
Led a team of consultants in a project to benchmark the cost efficiency of the IT infrastructure and to
create a balanced scorecard to measure the overall effectiveness of the IT organization for fifth largest US
grocery retailer. The result was a reorganized and restructured IT organization designed to reduce IT cost
and improve efficiency.
Industry Category: Public Sector
Client: An operating division of the Health and Human Services (HHS) Department
This engagement provided consulting services to the agency with focus on Enterprise Architecture (EA)
activities necessary to model the current and target end-state architecture using the Federal Segment
Architecture Methodology (FSAM).
Industry Category: Public Sector
Client: An operating division of the Health and Human Services Department
This engagement provided consulting services to the agency concentrating on EA actions necessary to
assist the agency comply with federal enterprise architecture development and reporting mandates.
Industry Category: Public Sector
Client: Large mid-western state government
This project was to complete the analysis of the business requirements to create an enterprise IT strategy
to direct their future application and infrastructure development activities The objective of the project was
to support the consolidation of 13 state agency data centers into a centralized data center to improve
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service, reduce cost, and improve disaster recovery.
Industry Category: Public Sector
Client: A large western state
Assisted the state select a vendor to develop and operate their Child Protective Services support system.
Tasks included the design and cost estimation of an alternative solution to a vendor's proposal and an
analysis of the reasonableness of the vendor's cost estimate. The project resulted in the negotiation of a
contract with the vendor saving the state more than $100 million.
Industry Category: Public Sector
Client: A quasi-governmental organization
Led a project to develop an IT management governance plan for a quasi-governmental agency. The
processes and procedures created covered all IT related hardware and software nationwide.
Technology Background
• Operating systems: VSE, OS/390, VM, AIX, OS/2, MS-DOS, Windows UNIX
• Application servers: CICS, IMS/DC
• Database products: SQL/DS, DL/1, IMS/DB
• Hardware platforms: midrange and large mainframe system, RS/6000
• Programming languages: ASM, FORTRAN, COBOL, PL/I, APL, C, C++, JAVA, Visual Basic,
Perl Script, TSO, REXX
• Web technologies: HTML, XML, WebShpere, VB Script, Net Objects, Fusion, Lotus
Domino, Power Builder
• RDBMS technologies: SQL Server, Oracle, UDB, MS Access, Sybase, ODBC
• Business intelligence: Crystal Reports, Business Objects, FOCUS
• Communication: TCP/IP, NetBIOS, SNA, IPX, Token Ring
• Middleware: MQSeries
• Productivity tools: MS office suite, Photo Shop, Visio, MS Project, Lotus office suite
• EA Tools &Frameworks: Troux EA Tool, FEAF, TOGAF, DoDAF
• Business Process: Six Sigma trained, BPMN, UML, ITIL
Education
Bachelor of Arts, Psychology
Emporia State University
Training
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Post-graduate studies, Emporia State University
Business training, Southern Methodist University Cox School of Business
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