Lori Robles

***** ***** *** ● Belton, MO ***** ● Phone: 816-***-**** ● acn3du@r.postjobfree.com

Telecommunications/ SwitchEngineer/Switch Implementation Analyst

Experienced Telephony engineer with 25 years of experience dealing with commissioning of new switches, test and turn up of new

circuits, routing protocols, utilizing Nortel DMS and Lucent 5Ess switches, while handling day to day functions of all Call

Processing/Translations issues, trouble related issues.

Skills

Excellent ability to adapt to Handles high pressure situations proficiently and professionally

difficult situations Vendor management

Detail oriented Capable problem solver

Able to pick up new technologies quickly with little formal training

Customer focused

Project management

KForce – Century Link, Experience with VoIP, SIP Translations, SS7 Translations

Gardner, KS – OPS Tech –

DSO OC192 circuit testing – existing Qwest circuits to be converted to Century Link network.

11/2014 present

Provisioning, working with ops, and field technicians to ensure cut over is completed during

maintenance windows and customer satisfaction is met.

Sprint Overland Park, KS

Service Performance

Engineer –

Researching customer related issues, outages. Enhancing the customer experience. Using numerous

Real Time Analytics Team –

live systems – (Wireshark, Empirix, Netscout, Glance, RF Lookup/LTE Tools, MMC, Call Detector, RF

May 2014 – Oct 2014

Cockpit) to gather real time data to verify calling issues, engaging appropriate teams for repairs to meet

MTTR/SLA measurements/KPI’s.

Professional Experience

iDatalytics Inc – Overland Park, KS

RF Performance Management – Alcatel Lucent, 6/2013 – Feb 2014

Working and supporting Sprint Network Vision 3G/4G/LTE conversion project testing and No Harm testing on sites that have been

converted and sending findings to Ericsson to take back control of the cell sites. Using various ALU systems for verifications, trends,

and validating information. Project Managing various groups – following up on tickets, maintaining spreadsheets and databases with

pertinent information used by various groups.

Information Technology Group – Lees Summit, MO

Technical Support Representative – Sprint, 2/2013 – 6/2013

Working Employee/Executive/FCC generated tickets for wireless issues

Utilizing various systems for research for cell, sector/tower, coverage issues, etc.

GLANCE, Cell Finder, Service Trender, FALCON, CTMS – to determine where problems are

And referring/opening tickets to repair agents such as RF Engineering, RF OPS and vendors as needed.

AMERICAN CYBERSYSTEMS – Duluth, GA

Tier II Technical Support, Alcatel Lucent, 09/2011 – 09/2012

Technical Support for the Lucent 5ESS switches – complex translations changes/updates

Trouble tickets, outages – working with various Carriers to resolve call issues.

LERG (Local Exchange Rate Guide), NPA NXX updates – changes,

Working/testing directly with customers and vendors, LEC’s (Local Exchange Carrier), IXC’s(Inter Exchange Carrier) for resolution.

High customer exposure and satisfaction.

ERICSSON Overland Park, KS

Translations Analyst II, 09/2009 – 09/2011

Building/maintaining all routing, trunking and line issues for the Sprint Long Distance network. Day to day switch monitoring to ensure

integrity throughout the network to include NPA NXX adds,deletes, and changes. New customer installs, acceptance testing.

Problem resolution – TRS (Trouble Reporting System), TRAMS tickets while working with various groups in the Sprint organization for

resolution.

Utilized Wireshark and SS7 (Signaling Systems) to identify translations issues.

NGVN (Next Generation Voice Network) Offload sole ownership of moving Long Distance traffic from the Sprint DMS250 (DMS

Digital Multiplex Switching) network to the NGVN Soft switches.

NPA/NXX Migrations – sole ownership of migrating traffic for Wireless providers while moving and updating terminating traffic to the

NGVN Soft switches.

Experienced in various LEC, IXC, carrier relations.

Project management on all of the NGVN Offloads and NPA NXX Migrations including coordinating with LEC’s, Wireless translations,

Landline translations, switch operations, and the NMC, etc.

Project Management – while doing the NPA/NXX migrations. Coordinating with internal groups to make sure all databases/switches

were updated accordingly. Scheduling dates and times when needed to be completed.

SPRINT NEXTEL – Overland Park, KS

Translations Analyst II, 02/2006 – 09/2009

Building/maintaining all routing, trunking and line issues for the Sprint Long Distance network. Day to day switch monitoring to ensure

integrity throughout the network to include NPA NXX adds, deletes, and changes. New customer installs, acceptance testing.

Problem resolution – TRS (Trouble Reporting System), and TRAMS tickets while working with various groups within the Sprint

organization for resolution.

Utilized Wireshark and SS7 (Signaling Systems) to identify translations issues.

NGVN (Next Generation Voice Network) Offload sole ownership of moving Long Distance traffic from the Sprint DMS250 (DMS

Digital Multiplex Switching) network to the NGVN Soft switches.

NPA NXX Migrations – sole ownership of migrating traffic for Wireless providers while moving and updating terminating traffic to the

NGVN Soft switches.

Experienced in various LEC, IXC, carrier relations.

Project management on all of the NGVN Offloads and NPA NXX Migrations including coordinating with LEC’s, Wireless translations,

Landline translations, switch operations, and the NMC, etc.

UNITED INFORMATION TECHOLGIES – Overland Park, KS

System Tester, 06/2005 – 02/2006

Sprint PCS – T1 testing and acceptance for new cell site turn ups.

Doing remote testing on REACT system.

Working and testing with various LEC’s on turn ups.

MIDWEST WIRELESS – Mankato, MN

System Engineer, 09/2004 – 05/2005

Engineering for Nortel CDMA MTX switch including all provisioning, translations, and call processing day to day issues including

trouble, circuit ordering, acceptance testing for switch upgrades, circuit adds, deletes, and moves.

LERG updates.

Highest level of Customer Satisfaction achieved.

Project Management – while doing the NPA/NXX loads/moves/changes. Coordinating with internal groups to make sure all

databases/switches were updated accordingly. Scheduling dates and times when needed to be completed.

TEK SYSTEMS – Gardner, KS

Technical Analyst, 11/2003 – 09/2004

NBOC Repair Center for Sprint LTD. Individually working 250 300 tickets monthly – assigning to appropriate work groups.

Testing lines, feature changes, add, deletes, line suspensions, activations.

Resolution of customer line issues ensuring customer satisfaction.

Working in DMS 10/100 and Lucent 5ESS switches.

THIRD GENERATION CONSULTING – Overland Park, KS

Engineer, 06/1999 – 12/2000

Sprint ION Project – Building, testing and implementing a new Trouble Reporting System between Sprint PCS and various LEC’s

allowing both companies live access for updates.

Utilizing various systems Sprint PCS TRS, FMS, and CIS to gather needed information.

OSP CONSULTANTS – Dallas, TX

Senior Translations Engineer, 06/1998 – 06/1999

Initial Switch Load, Implementation and acceptance testing for new Nortel DMS500 switch turn up.

Monitoring and maintenance for new traffic requirements.

Implemented new Nortel DMS 100 switch from conception working with Nortel Networks for initial BCS load.

Handled all day to day translations, trouble issues, and routing issues .

SERVORD and LERG updates.

Project Management – while doing the NPA/NXX loads/moves/changes. Coordinating with internal groups to make sure all

databases/switches were updated accordingly. Scheduling dates and times when needed to be completed.

SPRINT PCS – Overland Park, KS

Senior Engineer, 11/1997 – 06/1998

Routing and translations issues in 7 Nortel CDMA (Code Division Multiple Access) MTX switches.

Worked trouble tickets to customer resolution and satisfaction.

Wrote and maintained documentation for new switch and software implementations, integrations and system upgrades into the

network.

Supported MTA’s with new loads, upgrades, and software changes.

Worked directly with Marketing, Network Operations and various other organizations to achieve customer satisfaction.

MIDCOM COMMUNICATIONS – Southfield, MI

Database Analyst, 11/1996 – 11/1997

Initial Switch Load, Implementation and acceptance testing for 6 new Nortel DMS 250/500 switch turn up.

Monitoring and maintenance for new traffic requirements.

Worked directly with Nortel Networks to achieve all needed information to turn up of 6 new DMS 250/500 Switches.

Had Sole responsibility for all translations, call processing, and trouble issues.

Handled all day to day translations issues and maintenance .

Working with LEC’s to ensure correct termination in place.

LERG and SERVORD updates.

Engaged field operations to ensure timely customer satisfaction.

First and second level point of contact for all Translations related issues.

Project Management – while doing the NPA/NXX loads/moves/changes. Coordinating with internal groups to make sure all

databases/switches were updated accordingly. Scheduling dates and times when needed to be completed.

SPRINT – Overland Park, KS

Network Translations Analyst II, 02/1986 – 11/1994

Initial Switch Load/Implementation for new switch turn up of 41 new Nortel DMS250 Switches into the network.

Monitoring for new traffic requirements.

Responsible for all routing, trunking, line issues, translations in Sprint Core networks during the conversion from United Telephone and

GTE Sprint to the Sprint network – DEX, GTE switching environments.

Worked Domestic, 800, VPN (Virtual Private Network) translations.

Handled all day to day switch monitoring to ensure integrity throughout the network.

Project managed the conversion of the FONCARD system (CACS) to the SCP (Signalling Control Point) environment for all 41

switches.

Sole ownership of product rollout FANTM – implementing turn up and all translations related work for this product. Handled all new

customer and existing customer conversions.

Certifications/Technologies

NORTEL NETWORKS – Raleigh, NC

Nortel DMS 500 Translations

Certification of completion, 11/1996

NORTEL NETWORKS – Richardson, TX

Nortel CDMA MTX Translations

Certification of completion, 12/1997

NORTEL NETWORKS – Kansas City, MO

Nortel DMS 100 Translations

Certification of completion, 2000

NORTEL NETWORKS – Kansas City, MO

Nortel DMS 250 Translations

Certification of completion, 1986

LUCENT 5ESS – Overland Park, KS

Certification of completion, 2008

ECP/CORE 5ESS Translations

CISCO CCNA certification course scheduled to complete May 2014.

I have attended numerous Nortel/BCS/Translations courses over the years that were Nortel sponsored or Sprint sponsored

classes

Wireshark

Microsoft Applications

LERG

NANPA

● Available for Relocation

Contact this candidate