Shantele D. Hamilton

**** ********* ****

Norcross, GA

Phone 678-***-****

Phone 470-***-****

acn333@r.postjobfree.com

Objective

To obtain a position in an environment where there is an opportunity for

professional growth while making a positive contribution to the business and

gaining the necessary experience for continued growth in the area of

professional customer service.

Education

02/11Present Mid America

Christian University, Online Bachelor of

Science in Management and Ethics

Currently attending Mid America Christian University to obtain a BS in

Business Management with a minor in Ethics.

Management.

10/03 –03/06 Art Institute of

Atlanta, Atlanta Georgia Associates of

Applied Science

Graduation Date: 03/2006

Attended the Art Institute of Atlanta seeking a Degree in the Applied Science,

specializing in Culinary Arts.

2/ 98 – 10/ 98 Georgia Perimeter College

Clarkston, Georgia Bachelor of

Science in Pre Law

Attended Georgia Perimeter College seeking a Degree in the field of law. By

maintaining my GPA I will transfer to a university.

Work experience

03/14 Present Sterling Online Processing

Atlanta, Georgia Customer Care

Representative

To take inbound, online chats from customers seeking to purchase currency or

precious metals.

04/07 03/2013 United Stationers

Suwannee, Georgia Customer Care

Representative

To take incoming calls from Dealers seeking to place multiple orders, product

assistance, billing, credit assistance and to help them as needed to support business

growth. I am also responsible for working with the offline team processing faxes

and emails that could consist of orders, price inquiries, credit research, billing

inquires and product research.

12/0501/07 DeCuir Catering

Lithonia, Georgia Garde Chef

In this position, I was responsible for all cold food preparations for items such

as salads, sandwiches, sandwich trays, fruit trays, parfaits, and etc.

08/03 –12/05 CRI/ER Solutions (Entergy Project)

Dunwoody, Georgia Customer Service

Representative

To take incoming calls from customers who are seeking to make payment

arrangements on Electrical Bill

Handl

e and

arrang

e

disput

es

100%

Phone

In bound call center

Working with CCS and AIS systems

10/02 –05/03 RMA (Entergy Project)

Chamblee, Georgia Customer Service

Representative

To take incoming calls from customers who are seeking to make payment

arrangements on Electrical Bill

Handle and arrange disputes

100% Phone

In bound call center

Working with CCS and AIS systems

06/02 – 09/02 First Data Teller Services Summerville, South Carolina

Credit Card Customer Service Specialist

Inbound Call Center Manage

credit card accounts 100%

Phone

Answers Question about credit statements and balances

Issues credit and debits (payments)

Pega Banking Software

Green Screens (Federnet)

10/0005/02 EDS/SAAB Cars Norcross, Georgia

Customer Service Eastern Region Representative

To take incoming calls from customers who are seeking good will assistance Handle

and arrange disputes

100% Phone

In/Out bound call center

Working with CARES and AS400 on a Cazee system

Siebel Automotive Software

6/0010/00 OSI Duluth, Georgia

Collection Agent

To collect on past due student loans

Handle and arrange settlements

100% Phone

In/Out bound call center

Working with DAVOX on an AS400 system

2/00 6/00 Sears Tucker, Georgia

Collection Agent

100% Phone

Outbound call center

Made payment arrangements on past due accounts

Answered any questions customer may have about statements, billing, past due payments and payment

history

Worked mainly with CHAMPS and TSYS

9/98 – 2/00 Best Buy Tucker, Georgia

Customer Service Representative II

To greet the customer as they come up to the counter to do returns, exchanges, and inquires about their

billing or any other problem that they may have encounter

Handle Cash Outs.

Proficient in MS Office 97/2000 Excellent Written/Oral communication skills

Windows (All Versions) Self Motivated Siebel AS400

Trainable Team Player SAP Louts Notes

Contact this candidate