Customer Service Loss Prevention

Kenneth Walker

**** ***** ***** **.

Philadelphia, Pa. 19143

Home: 215-***-****

E-Mail: acn2zp@r.postjobfree.com

Experience

August 2013 to December 2013

Graybar Electric Pittsburgh, Pa.

Warehouse Material Handler

Shipping, receiving, selecting, packing, stocking, hand shrink wrapping and labeling.

Sort packeages to correct location according to work order.

Unload delivery vehicles and breaking down material.

Creating bins for over stock and new merchandise.

Place arrange and maintain merchandise displays.

Knowledge of warehouse layouts, safety and operations procedures.

November 2011 to January 2013

Cvs Pharmacy Philadelphia, Pa.

Market Investigator

Watch cctv's, deterrence or apprehend shoplifters.

Internal and external investigations.

P&L reports and safety procedures.

Inventory, audits and court appearances.

Vendors, receiver and cashier observations.

Secure customers, associates and company assets.

Walk shortage highway for broken or missing hard tags on high theft items.

Promoting shortage awareness with store leadership and associates.

Respond to accidents, complaints, disturbances and customer concerns.

April 2011 to November 2011

Nordstrom/Best Buy King Of Prussia, Pa.

Loss Prevention/Assets Protection

Greeter and customer service.

Check refunds and return items by cctv's to see if any fraudulent transactions occurred.

Conduct routine inspections of facility to maintain physical appearance.

Deliver asset protection training and ensures employee safety training were current.

Monitoring shortages, price changes and cash register operations.

Assist customers and associates during emergency situations, contact EMS if needed.

January 2005 to November 2010

Sam's Club Warehouse Philadelphia, Pa.

Team Lead Customer Service/Loss Prevention

Trained and managed 10-20 associates and achieved significant improvements in their productivity.

Conduct daily physical hazardous inspections and resolve if any by state and federal law.

Structured and maintained a positive work environment through proper delegation, motivation and feedback.

Formulated pricing policies on merchandise according to requirements for profitability.

Cafe, bakery, customer service, shipping, receiving, load and unload of merchandise off of incoming trailers.

Use of upc and rf scanners, stocking, packing and assembling plan-o-grams displays.

August 1996 to December 2004

Jiffy Lube Springfield, Pa.

Customer Service Manager

Managed automotive retail store.

Planned and prepared work schedules, assigning employees to specific task.

Engaged in sales work, ordering stock, completing weekly inventory, reconciling cash with daily sales receipts.

Processing customer tansactions, credit card, gift cards,checks, merchandise credits, and discounts.

Completing bank deposits and securing store.

Education E.S. Miller Trade School

Philadelphia, Pa.

High School Diploma

Automotive

Bookkeeping

Business Management

Janitorial

Math

English

Food Prep

Housekeeping

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